HP Pro K5400 Support and warranty, Obtain electronic support, Obtain HP telephone support

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B Support and warranty

The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following topics:

•Obtain electronic support

•Obtain HP telephone support

•Hewlett-Packard limited warranty statement

•Prepare the device for shipment

•Pack the device

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

This Web site also offers technical support, drivers, supplies, ordering information and other options such as:

•Access online support pages.

•Send HP an e-mail message for answers to your questions.

•Connect with an HP technician by using online chat.

•Check for software updates.

You can also obtain support from HP from the following electronic sources:

•Toolbox (Windows): The Toolbox provides easy, step-by-step solutions to common printing problems. For more information, see Toolbox (Windows).

•Embedded Web server: When the device is connected to a network, you can use the embedded Web server to view status information, change settings, and manage the device at your computer. For more information, see Embedded Web server.

Support options and availability vary by product, country/region, and language.

Obtain HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center. This section contains the following topics:

•Before you call

•Telephone support numbers

Before you call

Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates.

To assist our Customer Care Center representatives to serve you better, prepare the following information if you need to call HP.

1.Print the self-test diagnostic page of the device. For more information, see Understand the self-test diagnostic page. If the device does not print, get the following information ready:

•Device model

•Model number and serial number (check the back of the device)

2.Check the operating system that you are using, such as Windows XP.

3.If the device is connected to the network, check the network operating system.

78 Support and warranty

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Contents HP Officejet Pro K5300/K5400 Page HP Officejet Pro K5300/K5400 Printer series Copyright information Safety informationTrademarks Contents Maintain and troubleshoot Support and warranty HP supplies and accessoriesControl-panel lights reference Device specifications Regulatory informationFind other resources for the product Get startedResource Description Location Visual AccessibilityResource Description Mobility Understand the device partsFront view SupportControl panel Cancel buttonBack view Install Tray Install the accessoriesInstall the duplexer To install the duplexerTurn on accessories in the print driver To install TrayTo turn on accessories on Macintosh computers To turn on accessories on Windows computersClick Apply Changes Use the device Tips for selecting and using print mediaSelect print media Understand specifications for supported media Envelopes X 13 inches 216 x 330 mmCards Photo media Other mediaTray Type Weight Paper 60 to 105 g/m2 Understand supported media types and weightsCapacity Set minimum margins Load mediaMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Want to Configure traysFollow these steps To change settings Mac OS Change print settingsTo change default settings for all future jobs Windows To configure the traysPrint on both sides duplexing Use the HP Solution Center WindowsGuidelines for printing on both sides of a To perform automatic duplexing Mac OS Print on special and custom-sized mediaTo perform duplexing Windows To print on special or custom-sized media WindowsTo set a custom media size Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Mac OS Click Properties, Setup or PreferencesTo print a borderless document Windows Open the Paper Type/Quality panelCancel a print job Configure and manage Manage the deviceAdminister the device Monitor the deviceUse device management tools Embedded Web serverPages/buttons Contents To open the embedded Web serverTo open the Toolbox Toolbox WindowsToolbox tabs To open the HP Printer Utility HP Printer Utility Mac OSHP Printer Utility panels Printer Settings panel Network Printer Setup Utility Mac OSHP Web Jetadmin software To open the Network Printer Setup UtilityHP Instant Support Understand the self-test diagnostic MyPrintMileageChapter Understand the network configuration To print the self-test diagnosticTo print the network configuration Configure the device WindowsDirect connection To connect the device before installing the software To share the device on a locally shared networkTo install the device on a network Network connectionTo install the printer driver using Add Printer Configure the device Mac OSTo install the device software on client computers Select Network Printer or Network Printer ServerTo share the device on a locally shared network To install the software for network or direct connectionTo share the device among computers running Mac OS Uninstall and reinstall the software To uninstall from a Windows computer, methodTo uninstall from a Windows computer, method Supported ink cartridges Maintain and troubleshootReplace the ink cartridges Maintain the printheads To replace the ink cartridgesTo print the print quality diagnostic To check printhead healthTo align the printheads To clean the printhead contacts manually To clean the printheadsTo calibrate the linefeed Chapter Maintain the printheads To replace the printheads Maintain the printheads Store ink cartridges Troubleshooting tips and resourcesStore printing supplies Store printheadsAll device lights are on or flashing Solve printing problemsDevice shuts down unexpectedly Device is not responding nothing printsDevice does not accept printhead Device takes a long time to printBlank or partial page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong Device prints half a page, then ejects the paper Poor print quality and unexpected printoutsPoor quality printouts Ink is smearing Check the print settingsMeaningless characters print Check the document fileColors are printing as black and white Ink is not filling the text or graphics completelyOutput is faded or dull colored Wrong colors are printingColors do not line up properly Check the graphics placementPrintout shows bleeding colors Lines or dots are missing from text or graphicsAnother paper-feed problem is occurring Solve paper-feed problemsOptional Tray 2 cannot be inserted Solve device management problems Embedded Web server cannot be openedCheck the device IP address Troubleshoot installation issuesHardware installation suggestions Check the deviceVerify installation preliminaries Software installation suggestionsSolve network problems General network troubleshootingProblems connecting to a wired network Clear jamsClear a jam in the device To clear a jamTips for avoiding jams Interpreting control-panel lights Control-panel lights referenceLight description/Light pattern Explanation Clear a jam Services or repairs Light description/Light pattern Explanation See HP supplies Light description/Light pattern Interpreting network connector lightsExplanation and recommended action Order printing supplies online HP supplies and accessoriesAccessories SuppliesPrintheads HP mediaObtain HP telephone support Support and warrantyObtain electronic support Before you callTelephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Remove the ink cartridges and printheads before shipment Prepare the device for shipmentTo remove ink cartridges before shipment To remove printheads before shipment Pack the device To pack the device Physical specifications Device specificationsProduct features and capacities Processor and memory specifications System requirementsEmbedded Web server specifications Network protocol specificationsPrint resolution Environmental specifications Electrical specificationsOther regulatory information Regulatory informationFCC statement Shielded cablesPower cord statement Declaration of conformity Environmental sustainability program Power consumptionMaterial safety data sheets Recycling Reduction and eliminationPlastics Product packagingHP products and supplies Index Page Page Page Hewlett-Packard Development Company, L.P
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