HP K5400, K5300 Control-panel lights reference, HP supplies and accessories, Support and warranty

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Contents

 

Solve printing problems

55

The device shuts down unexpectedly

55

All device lights are on or flashing

55

The device is not responding (nothing prints)

55

Device does not accept printhead

56

Device takes a long time to print

56

Blank or partial page printed

57

Something on the page is missing or incorrect

57

Placement of the text or graphics is wrong

58

Device prints half a page, then ejects the paper

59

Poor print quality and unexpected printouts

59

Poor quality printouts

59

Meaningless characters print

60

Ink is smearing

60

Ink is not filling the text or graphics completely

61

Output is faded or dull colored

61

Colors are printing as black and white

61

Wrong colors are printing

61

Printout shows bleeding colors

62

Colors do not line up properly

62

Lines or dots are missing from text or graphics

62

Solve paper-feed problems

63

Optional Tray 2 cannot be inserted

63

Another paper-feed problem is occurring

63

Solve device management problems

64

Embedded Web server cannot be opened

64

Troubleshoot installation issues

65

Hardware installation suggestions

65

Software installation suggestions

66

Solve network problems

66

Clear jams

67

Clear a jam in the device

68

Tips for avoiding jams

69

6 Control-panel lights reference

 

Interpreting control-panel lights

70

Interpreting network connector lights

75

A HP supplies and accessories

 

Order printing supplies online

76

Accessories

76

Supplies

76

Ink cartridges

76

Printheads

77

HP media

77

B Support and warranty

 

Obtain electronic support

78

Obtain HP telephone support

78

Before you call

78

Telephone support numbers

79

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Contents HP Officejet Pro K5300/K5400 Page HP Officejet Pro K5300/K5400 Printer series Copyright information Safety informationTrademarks Contents Maintain and troubleshoot Support and warranty HP supplies and accessoriesControl-panel lights reference Regulatory information Device specificationsFind other resources for the product Get startedResource Description Location Visual AccessibilityResource Description Support Understand the device partsFront view MobilityControl panel Cancel buttonBack view To install the duplexer Install the accessoriesInstall the duplexer Install TrayTo install Tray Turn on accessories in the print driverTo turn on accessories on Macintosh computers To turn on accessories on Windows computersClick Apply Changes Use the device Tips for selecting and using print mediaSelect print media Understand specifications for supported media Envelopes X 13 inches 216 x 330 mmCards Other media Photo mediaTray Type Weight Paper 60 to 105 g/m2 Understand supported media types and weightsCapacity Set minimum margins Load mediaMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Want to Configure traysFollow these steps To configure the trays Change print settingsTo change default settings for all future jobs Windows To change settings Mac OSPrint on both sides duplexing Use the HP Solution Center WindowsGuidelines for printing on both sides of a To print on special or custom-sized media Windows Print on special and custom-sized mediaTo perform duplexing Windows To perform automatic duplexing Mac OSClick Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print on special or custom-sized media Mac OS To set a custom media sizeOpen the Paper Type/Quality panel Click Properties, Setup or PreferencesTo print a borderless document Windows To print a borderless document Mac OSCancel a print job Manage the device Configure and manageMonitor the device Administer the deviceEmbedded Web server Use device management toolsTo open the embedded Web server Pages/buttons ContentsTo open the Toolbox Toolbox WindowsToolbox tabs To open the HP Printer Utility HP Printer Utility Mac OSHP Printer Utility panels To open the Network Printer Setup Utility Network Printer Setup Utility Mac OSHP Web Jetadmin software Printer Settings panelHP Instant Support MyPrintMileage Understand the self-test diagnosticChapter To print the self-test diagnostic Understand the network configurationTo print the network configuration Configure the device WindowsDirect connection To share the device on a locally shared network To connect the device before installing the softwareNetwork connection To install the device on a networkSelect Network Printer or Network Printer Server Configure the device Mac OSTo install the device software on client computers To install the printer driver using Add PrinterTo share the device on a locally shared network To install the software for network or direct connectionTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Supported ink cartridges Maintain and troubleshootReplace the ink cartridges To replace the ink cartridges Maintain the printheadsTo check printhead health To print the print quality diagnosticTo align the printheads To clean the printhead contacts manually To clean the printheadsTo calibrate the linefeed Chapter Maintain the printheads To replace the printheads Maintain the printheads Store printheads Troubleshooting tips and resourcesStore printing supplies Store ink cartridgesDevice is not responding nothing prints Solve printing problemsDevice shuts down unexpectedly All device lights are on or flashingDevice takes a long time to print Device does not accept printheadSomething on the page is missing or incorrect Blank or partial page printedPlacement of the text or graphics is wrong Device prints half a page, then ejects the paper Poor print quality and unexpected printoutsPoor quality printouts Check the document file Check the print settingsMeaningless characters print Ink is smearingWrong colors are printing Ink is not filling the text or graphics completelyOutput is faded or dull colored Colors are printing as black and whiteLines or dots are missing from text or graphics Check the graphics placementPrintout shows bleeding colors Colors do not line up properlyAnother paper-feed problem is occurring Solve paper-feed problemsOptional Tray 2 cannot be inserted Embedded Web server cannot be opened Solve device management problemsCheck the device Troubleshoot installation issuesHardware installation suggestions Check the device IP addressGeneral network troubleshooting Software installation suggestionsSolve network problems Verify installation preliminariesClear jams Problems connecting to a wired networkTo clear a jam Clear a jam in the deviceTips for avoiding jams Interpreting control-panel lights Control-panel lights referenceLight description/Light pattern Explanation Clear a jam Services or repairs Light description/Light pattern Explanation See HP supplies Light description/Light pattern Interpreting network connector lightsExplanation and recommended action Supplies HP supplies and accessoriesAccessories Order printing supplies onlineHP media PrintheadsBefore you call Support and warrantyObtain electronic support Obtain HP telephone supportTelephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Remove the ink cartridges and printheads before shipment Prepare the device for shipmentTo remove ink cartridges before shipment To remove printheads before shipment Pack the device To pack the device Physical specifications Device specificationsProduct features and capacities System requirements Processor and memory specificationsEmbedded Web server specifications Network protocol specificationsPrint resolution Electrical specifications Environmental specificationsShielded cables Regulatory informationFCC statement Other regulatory informationPower cord statement Declaration of conformity Reduction and elimination Power consumptionMaterial safety data sheets Recycling Environmental sustainability programPlastics Product packagingHP products and supplies Index Page Page Page Hewlett-Packard Development Company, L.P
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