HP Pro K5400, K5300 manual Troubleshoot installation issues, Hardware installation suggestions

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Check the device IP address

•To check the IP address of the device from the control panel, print the network configuration page. For more information, see Understand the network configuration page.

•Ping the device using the IP address from the command prompt.

For example, if the IP address is 123.123.123.123, type the following at the MS- DOS prompt:

C:\Ping 123.123.123.123

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

Troubleshoot installation issues

If the following topics do not help, see Support and warranty for information about HP support.

•Hardware installation suggestions

•Software installation suggestions

•Solve network problems

Hardware installation suggestions

Check the device

•Make sure that all packing tape and material have been removed from outside and inside the device.

•Make sure that the device is loaded with paper.

•Make sure that no lights are on or blinking except the Power light, which should be on. If a light other than the Power light is on or blinking, there is an error. For more information, see Control-panel lights reference.

•Make sure that the device can print a self-test diagnostic page.

•Rear access panel or duplexer is locked into place.

Check the hardware connections

•Make sure that any cords and cables that you are using are in good working order.

•Make sure that the power cord is connected securely to both the device and to a working power outlet.

Check the printheads and ink cartridges

•Make sure that all of the printheads and ink cartridges are firmly installed in their correct, colorcoded slot. Press down firmly on each one to ensure proper contact. The device cannot work if they are not all installed.

•Make sure that all latches and covers are closed properly.

Troubleshoot installation issues

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Contents HP Officejet Pro K5300/K5400 Page HP Officejet Pro K5300/K5400 Printer series Safety information Copyright informationTrademarks Contents Maintain and troubleshoot HP supplies and accessories Support and warrantyControl-panel lights reference Regulatory information Device specificationsGet started Find other resources for the productResource Description Location Accessibility VisualResource Description Front view Understand the device partsMobility SupportCancel button Control panelBack view Install the duplexer Install the accessoriesInstall Tray To install the duplexerTo install Tray Turn on accessories in the print driverTo turn on accessories on Windows computers To turn on accessories on Macintosh computersClick Apply Changes Tips for selecting and using print media Use the deviceSelect print media Understand specifications for supported media X 13 inches 216 x 330 mm EnvelopesCards Other media Photo mediaUnderstand supported media types and weights Tray Type Weight Paper 60 to 105 g/m2Capacity Load media Set minimum marginsMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Configure trays Want toFollow these steps To change default settings for all future jobs Windows Change print settingsTo change settings Mac OS To configure the traysUse the HP Solution Center Windows Print on both sides duplexingGuidelines for printing on both sides of a To perform duplexing Windows Print on special and custom-sized mediaTo perform automatic duplexing Mac OS To print on special or custom-sized media WindowsTo print on special or custom-sized media Mac OS Print borderlessTo set a custom media size Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Windows Click Properties, Setup or PreferencesTo print a borderless document Mac OS Open the Paper Type/Quality panelCancel a print job Manage the device Configure and manageMonitor the device Administer the deviceEmbedded Web server Use device management toolsTo open the embedded Web server Pages/buttons ContentsToolbox Windows To open the ToolboxToolbox tabs HP Printer Utility Mac OS To open the HP Printer UtilityHP Printer Utility panels HP Web Jetadmin software Network Printer Setup Utility Mac OSPrinter Settings panel To open the Network Printer Setup UtilityHP Instant Support MyPrintMileage Understand the self-test diagnosticChapter To print the self-test diagnostic Understand the network configurationConfigure the device Windows To print the network configurationDirect connection To share the device on a locally shared network To connect the device before installing the softwareNetwork connection To install the device on a networkTo install the device software on client computers Configure the device Mac OSTo install the printer driver using Add Printer Select Network Printer or Network Printer ServerTo install the software for network or direct connection To share the device on a locally shared networkTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Maintain and troubleshoot Supported ink cartridgesReplace the ink cartridges To replace the ink cartridges Maintain the printheadsTo check printhead health To print the print quality diagnosticTo align the printheads To clean the printheads To clean the printhead contacts manuallyTo calibrate the linefeed Chapter Maintain the printheads To replace the printheads Maintain the printheads Store printing supplies Troubleshooting tips and resourcesStore ink cartridges Store printheadsDevice shuts down unexpectedly Solve printing problemsAll device lights are on or flashing Device is not responding nothing printsDevice takes a long time to print Device does not accept printheadSomething on the page is missing or incorrect Blank or partial page printedPlacement of the text or graphics is wrong Poor print quality and unexpected printouts Device prints half a page, then ejects the paperPoor quality printouts Meaningless characters print Check the print settingsInk is smearing Check the document fileOutput is faded or dull colored Ink is not filling the text or graphics completelyColors are printing as black and white Wrong colors are printingPrintout shows bleeding colors Check the graphics placementColors do not line up properly Lines or dots are missing from text or graphicsSolve paper-feed problems Another paper-feed problem is occurringOptional Tray 2 cannot be inserted Embedded Web server cannot be opened Solve device management problemsHardware installation suggestions Troubleshoot installation issuesCheck the device IP address Check the deviceSolve network problems Software installation suggestionsVerify installation preliminaries General network troubleshootingClear jams Problems connecting to a wired networkTo clear a jam Clear a jam in the deviceTips for avoiding jams Control-panel lights reference Interpreting control-panel lightsLight description/Light pattern Explanation Clear a jam Services or repairs Light description/Light pattern Explanation See HP supplies Interpreting network connector lights Light description/Light patternExplanation and recommended action Accessories HP supplies and accessoriesOrder printing supplies online SuppliesHP media PrintheadsObtain electronic support Support and warrantyObtain HP telephone support Before you callTelephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Prepare the device for shipment Remove the ink cartridges and printheads before shipmentTo remove ink cartridges before shipment To remove printheads before shipment Pack the device To pack the device Device specifications Physical specificationsProduct features and capacities System requirements Processor and memory specificationsNetwork protocol specifications Embedded Web server specificationsPrint resolution Electrical specifications Environmental specificationsFCC statement Regulatory informationOther regulatory information Shielded cablesPower cord statement Declaration of conformity Material safety data sheets Recycling Power consumptionEnvironmental sustainability program Reduction and eliminationProduct packaging PlasticsHP products and supplies Index Page Page Page Hewlett-Packard Development Company, L.P

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