HP K5400 Software installation suggestions, Solve network problems, Check the computer system

Page 70

Chapter 5

Software installation suggestions

Check the computer system

•Make sure that your computer is running one of the supported operating systems.

•Make sure that the computer meets at least the minimum system requirements.

•In the Windows device manager, make sure that the USB drivers have not been disabled.

•If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform a clean uninstallation of the device driver. Restart your computer, and reinstall the device driver.

Verify installation preliminaries

•Make sure to use the Starter CD that contains the correct installation software for your operating system.

•Before installing software, make sure that all other programs are closed.

•If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.

•If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the Starter CD for damage. You can download the device driver from the HP Web site (www.hp.com/support).

NOTE: After correcting any problems, run the installation program again.

Solve network problems

General network troubleshooting

•If you are unable to install the device software, verify that:

•All cable connections to the computer and the device are secure.

•The network is operational and the network hub is turned on.

•All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.

•Make sure the device is installed on the same subnet as the computers that will be using the device.

•If the installation program cannot discover the device, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration page.

•If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address:

•Print the device’s network configuration page.

•Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or -

Click Start, click Control Panel, and then double-click Printers.

•Right-click the device icon, click Properties, and then click the Ports tab.

•Select the TCP/IP port for the device, and then click Configure Port.

66 Maintain and troubleshoot

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Contents HP Officejet Pro K5300/K5400 Page HP Officejet Pro K5300/K5400 Printer series Copyright information Safety informationTrademarks Contents Maintain and troubleshoot Support and warranty HP supplies and accessoriesControl-panel lights reference Device specifications Regulatory informationFind other resources for the product Get startedResource Description Location Visual AccessibilityResource Description Mobility Understand the device partsFront view SupportControl panel Cancel buttonBack view Install Tray Install the accessoriesInstall the duplexer To install the duplexerTurn on accessories in the print driver To install TrayTo turn on accessories on Macintosh computers To turn on accessories on Windows computersClick Apply Changes Use the device Tips for selecting and using print mediaSelect print media Understand specifications for supported media Envelopes X 13 inches 216 x 330 mmCards Photo media Other mediaTray Type Weight Paper 60 to 105 g/m2 Understand supported media types and weightsCapacity Set minimum margins Load mediaMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Want to Configure traysFollow these steps To change settings Mac OS Change print settingsTo change default settings for all future jobs Windows To configure the traysPrint on both sides duplexing Use the HP Solution Center WindowsGuidelines for printing on both sides of a To perform automatic duplexing Mac OS Print on special and custom-sized mediaTo perform duplexing Windows To print on special or custom-sized media WindowsTo set a custom media size Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Mac OS Click Properties, Setup or PreferencesTo print a borderless document Windows Open the Paper Type/Quality panelCancel a print job Configure and manage Manage the deviceAdminister the device Monitor the deviceUse device management tools Embedded Web serverPages/buttons Contents To open the embedded Web serverTo open the Toolbox Toolbox WindowsToolbox tabs To open the HP Printer Utility HP Printer Utility Mac OSHP Printer Utility panels Printer Settings panel Network Printer Setup Utility Mac OSHP Web Jetadmin software To open the Network Printer Setup UtilityHP Instant Support Understand the self-test diagnostic MyPrintMileageChapter Understand the network configuration To print the self-test diagnosticTo print the network configuration Configure the device WindowsDirect connection To connect the device before installing the software To share the device on a locally shared networkTo install the device on a network Network connectionTo install the printer driver using Add Printer Configure the device Mac OSTo install the device software on client computers Select Network Printer or Network Printer ServerTo share the device on a locally shared network To install the software for network or direct connectionTo share the device among computers running Mac OS Uninstall and reinstall the software To uninstall from a Windows computer, methodTo uninstall from a Windows computer, method Supported ink cartridges Maintain and troubleshootReplace the ink cartridges Maintain the printheads To replace the ink cartridgesTo print the print quality diagnostic To check printhead healthTo align the printheads To clean the printhead contacts manually To clean the printheadsTo calibrate the linefeed Chapter Maintain the printheads To replace the printheads Maintain the printheads Store ink cartridges Troubleshooting tips and resourcesStore printing supplies Store printheadsAll device lights are on or flashing Solve printing problemsDevice shuts down unexpectedly Device is not responding nothing printsDevice does not accept printhead Device takes a long time to printBlank or partial page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong Device prints half a page, then ejects the paper Poor print quality and unexpected printoutsPoor quality printouts Ink is smearing Check the print settingsMeaningless characters print Check the document fileColors are printing as black and white Ink is not filling the text or graphics completelyOutput is faded or dull colored Wrong colors are printingColors do not line up properly Check the graphics placementPrintout shows bleeding colors Lines or dots are missing from text or graphicsAnother paper-feed problem is occurring Solve paper-feed problemsOptional Tray 2 cannot be inserted Solve device management problems Embedded Web server cannot be openedCheck the device IP address Troubleshoot installation issuesHardware installation suggestions Check the deviceVerify installation preliminaries Software installation suggestionsSolve network problems General network troubleshootingProblems connecting to a wired network Clear jamsClear a jam in the device To clear a jamTips for avoiding jams Interpreting control-panel lights Control-panel lights referenceLight description/Light pattern Explanation Clear a jam Services or repairs Light description/Light pattern Explanation See HP supplies Light description/Light pattern Interpreting network connector lightsExplanation and recommended action Order printing supplies online HP supplies and accessoriesAccessories SuppliesPrintheads HP mediaObtain HP telephone support Support and warrantyObtain electronic support Before you callTelephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Remove the ink cartridges and printheads before shipment Prepare the device for shipmentTo remove ink cartridges before shipment To remove printheads before shipment Pack the device To pack the device Physical specifications Device specificationsProduct features and capacities Processor and memory specifications System requirementsEmbedded Web server specifications Network protocol specificationsPrint resolution Environmental specifications Electrical specificationsOther regulatory information Regulatory informationFCC statement Shielded cablesPower cord statement Declaration of conformity Environmental sustainability program Power consumptionMaterial safety data sheets Recycling Reduction and eliminationPlastics Product packagingHP products and supplies Index Page Page Page Hewlett-Packard Development Company, L.P
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