HP Pro K5400, K5300 manual Maintain and troubleshoot

Page 6

Use device management tools

29

Embedded Web server

29

To open the embedded Web server

30

Embedded Web server pages

30

Toolbox (Windows)

31

To open the Toolbox

31

Toolbox tabs

31

HP Printer Utility (Mac OS)

32

To open the HP Printer Utility

32

HP Printer Utility panels

32

Network Printer Setup Utility (Mac OS)

33

HP Web Jetadmin software

33

HP Instant Support

34

Security and privacy

34

To gain access to HP Instant Support

34

myPrintMileage

35

Understand the self-test diagnostic page

35

Understand the network configuration page

37

Configure the device (Windows)

38

Direct connection

38

To install the software before connecting the device (recommended)

38

To connect the device before installing the software

39

To share the device on a locally shared network

39

Network connection

40

To install the device on a network

40

To install the device software on client computers

41

To install the printer driver using Add Printer

41

Configure the device (Mac OS)

41

To install the software for network or direct connection

42

To share the device on a locally shared network

42

Uninstall and reinstall the software

43

5 Maintain and troubleshoot

 

Supported ink cartridges

45

Replace the ink cartridges

45

Maintain the printheads

46

To check printhead health

47

To print the print quality diagnostic page

47

To align the printheads

48

To calibrate the linefeed

49

To clean the printheads

49

To clean the printhead contacts manually

49

To replace the printheads

52

Store printing supplies

54

Store ink cartridges

54

Store printheads

54

Troubleshooting tips and resources

54

2

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Contents HP Officejet Pro K5300/K5400 Page HP Officejet Pro K5300/K5400 Printer series Safety information Copyright informationTrademarks Contents Maintain and troubleshoot HP supplies and accessories Support and warrantyControl-panel lights reference Device specifications Regulatory informationGet started Find other resources for the productResource Description Location Accessibility VisualResource Description Mobility Understand the device partsFront view SupportCancel button Control panelBack view Install Tray Install the accessoriesInstall the duplexer To install the duplexerTurn on accessories in the print driver To install TrayTo turn on accessories on Windows computers To turn on accessories on Macintosh computersClick Apply Changes Tips for selecting and using print media Use the deviceSelect print media Understand specifications for supported media X 13 inches 216 x 330 mm EnvelopesCards Photo media Other mediaUnderstand supported media types and weights Tray Type Weight Paper 60 to 105 g/m2Capacity Load media Set minimum marginsMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Configure trays Want toFollow these steps To change settings Mac OS Change print settingsTo change default settings for all future jobs Windows To configure the traysUse the HP Solution Center Windows Print on both sides duplexingGuidelines for printing on both sides of a To perform automatic duplexing Mac OS Print on special and custom-sized mediaTo perform duplexing Windows To print on special or custom-sized media WindowsTo set a custom media size Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Mac OS Click Properties, Setup or PreferencesTo print a borderless document Windows Open the Paper Type/Quality panelCancel a print job Configure and manage Manage the deviceAdminister the device Monitor the deviceUse device management tools Embedded Web serverPages/buttons Contents To open the embedded Web serverToolbox Windows To open the ToolboxToolbox tabs HP Printer Utility Mac OS To open the HP Printer UtilityHP Printer Utility panels Printer Settings panel Network Printer Setup Utility Mac OSHP Web Jetadmin software To open the Network Printer Setup UtilityHP Instant Support Understand the self-test diagnostic MyPrintMileageChapter Understand the network configuration To print the self-test diagnosticConfigure the device Windows To print the network configurationDirect connection To connect the device before installing the software To share the device on a locally shared networkTo install the device on a network Network connectionTo install the printer driver using Add Printer Configure the device Mac OSTo install the device software on client computers Select Network Printer or Network Printer ServerTo install the software for network or direct connection To share the device on a locally shared networkTo share the device among computers running Mac OS Uninstall and reinstall the software To uninstall from a Windows computer, methodTo uninstall from a Windows computer, method Maintain and troubleshoot Supported ink cartridgesReplace the ink cartridges Maintain the printheads To replace the ink cartridgesTo print the print quality diagnostic To check printhead healthTo align the printheads To clean the printheads To clean the printhead contacts manuallyTo calibrate the linefeed Chapter Maintain the printheads To replace the printheads Maintain the printheads Store ink cartridges Troubleshooting tips and resourcesStore printing supplies Store printheadsAll device lights are on or flashing Solve printing problemsDevice shuts down unexpectedly Device is not responding nothing printsDevice does not accept printhead Device takes a long time to printBlank or partial page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong Poor print quality and unexpected printouts Device prints half a page, then ejects the paperPoor quality printouts Ink is smearing Check the print settingsMeaningless characters print Check the document fileColors are printing as black and white Ink is not filling the text or graphics completelyOutput is faded or dull colored Wrong colors are printingColors do not line up properly Check the graphics placementPrintout shows bleeding colors Lines or dots are missing from text or graphicsSolve paper-feed problems Another paper-feed problem is occurringOptional Tray 2 cannot be inserted Solve device management problems Embedded Web server cannot be openedCheck the device IP address Troubleshoot installation issuesHardware installation suggestions Check the deviceVerify installation preliminaries Software installation suggestionsSolve network problems General network troubleshootingProblems connecting to a wired network Clear jamsClear a jam in the device To clear a jamTips for avoiding jams Control-panel lights reference Interpreting control-panel lightsLight description/Light pattern Explanation Clear a jam Services or repairs Light description/Light pattern Explanation See HP supplies Interpreting network connector lights Light description/Light patternExplanation and recommended action Order printing supplies online HP supplies and accessoriesAccessories SuppliesPrintheads HP mediaObtain HP telephone support Support and warrantyObtain electronic support Before you callTelephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Prepare the device for shipment Remove the ink cartridges and printheads before shipmentTo remove ink cartridges before shipment To remove printheads before shipment Pack the device To pack the device Device specifications Physical specificationsProduct features and capacities Processor and memory specifications System requirementsNetwork protocol specifications Embedded Web server specificationsPrint resolution Environmental specifications Electrical specificationsOther regulatory information Regulatory informationFCC statement Shielded cablesPower cord statement Declaration of conformity Environmental sustainability program Power consumptionMaterial safety data sheets Recycling Reduction and eliminationProduct packaging PlasticsHP products and supplies Index Page Page Page Hewlett-Packard Development Company, L.P
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