HP K5300, Pro K5400 manual Solve device management problems, Embedded Web server cannot be opened

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Chapter 5

Pages are skewing

•Make sure the media loaded in the trays is aligned to the paper guides. If the tray is removable, pull out the tray from the device and reload the media properly, making sure that the paper guides are properly aligned.

•Make sure the rear access panel or duplexer is properly installed.

•Load media into the device only when it is not printing.

•When reinserting a removeable tray into the device, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time.

Multiple pages are being picked up

•Fan the media before loading.

•Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

•Make sure the tray is not overloaded with paper.

•Make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.)

•When reinserting a removeable tray into the device, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time.

•Use HP media for optimum performance and efficiency.

Solve device management problems

This section provide solutions to common problems that involve managing the device. This section contains the following topic:

•Embedded Web server cannot be opened

Embedded Web server cannot be opened

Check your network setup

•Make sure you are not using a phone cord or a cross cable to connect the device to the network. For more information, see Configure the device (Windows) or Configure the device (Mac OS).

•Make sure the network cable is securely connected to the device.

•Make sure the network hub, switch, or router is turned on and working properly.

Check the computer

Make sure the computer that you are using is connected to the network.

Check your Web browser

Make sure the Web browser meets the minimum system requirements. For more information, see System requirements.

64 Maintain and troubleshoot

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Contents HP Officejet Pro K5300/K5400 Page HP Officejet Pro K5300/K5400 Printer series Trademarks Safety informationCopyright information Contents Maintain and troubleshoot Control-panel lights reference HP supplies and accessoriesSupport and warranty Device specifications Regulatory informationResource Description Location Get startedFind other resources for the product Resource Description AccessibilityVisual Understand the device parts Front viewMobility SupportBack view Cancel buttonControl panel Install the accessories Install the duplexerInstall Tray To install the duplexerTurn on accessories in the print driver To install TrayClick Apply Changes To turn on accessories on Windows computersTo turn on accessories on Macintosh computers Select print media Tips for selecting and using print mediaUse the device Understand specifications for supported media Cards X 13 inches 216 x 330 mmEnvelopes Photo media Other mediaCapacity Understand supported media types and weightsTray Type Weight Paper 60 to 105 g/m2 Media Left Right Top Bottom Margin Load mediaSet minimum margins To load Tray 1 main tray To load Tray Follow these steps Configure traysWant to Change print settings To change default settings for all future jobs WindowsTo change settings Mac OS To configure the traysGuidelines for printing on both sides of a Use the HP Solution Center WindowsPrint on both sides duplexing Print on special and custom-sized media To perform duplexing WindowsTo perform automatic duplexing Mac OS To print on special or custom-sized media WindowsPrint borderless To print on special or custom-sized media Mac OSTo set a custom media size Click Manage Custom Sizes in the Paper Size pull-down menuClick Properties, Setup or Preferences To print a borderless document WindowsTo print a borderless document Mac OS Open the Paper Type/Quality panelCancel a print job Configure and manage Manage the deviceAdminister the device Monitor the deviceUse device management tools Embedded Web serverPages/buttons Contents To open the embedded Web serverToolbox tabs Toolbox WindowsTo open the Toolbox HP Printer Utility panels HP Printer Utility Mac OSTo open the HP Printer Utility Network Printer Setup Utility Mac OS HP Web Jetadmin softwarePrinter Settings panel To open the Network Printer Setup UtilityHP Instant Support Understand the self-test diagnostic MyPrintMileageChapter Understand the network configuration To print the self-test diagnosticDirect connection Configure the device WindowsTo print the network configuration To connect the device before installing the software To share the device on a locally shared networkTo install the device on a network Network connectionConfigure the device Mac OS To install the device software on client computersTo install the printer driver using Add Printer Select Network Printer or Network Printer ServerTo share the device among computers running Mac OS To install the software for network or direct connectionTo share the device on a locally shared network Uninstall and reinstall the software To uninstall from a Windows computer, methodTo uninstall from a Windows computer, method Replace the ink cartridges Maintain and troubleshootSupported ink cartridges Maintain the printheads To replace the ink cartridgesTo print the print quality diagnostic To check printhead healthTo align the printheads To calibrate the linefeed To clean the printheadsTo clean the printhead contacts manually Chapter Maintain the printheads To replace the printheads Maintain the printheads Troubleshooting tips and resources Store printing suppliesStore ink cartridges Store printheadsSolve printing problems Device shuts down unexpectedlyAll device lights are on or flashing Device is not responding nothing printsDevice does not accept printhead Device takes a long time to printBlank or partial page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong Poor quality printouts Poor print quality and unexpected printoutsDevice prints half a page, then ejects the paper Check the print settings Meaningless characters printInk is smearing Check the document fileInk is not filling the text or graphics completely Output is faded or dull coloredColors are printing as black and white Wrong colors are printingCheck the graphics placement Printout shows bleeding colorsColors do not line up properly Lines or dots are missing from text or graphicsOptional Tray 2 cannot be inserted Solve paper-feed problemsAnother paper-feed problem is occurring Solve device management problems Embedded Web server cannot be openedTroubleshoot installation issues Hardware installation suggestionsCheck the device IP address Check the deviceSoftware installation suggestions Solve network problemsVerify installation preliminaries General network troubleshootingProblems connecting to a wired network Clear jamsClear a jam in the device To clear a jamTips for avoiding jams Light description/Light pattern Explanation Control-panel lights referenceInterpreting control-panel lights Clear a jam Services or repairs Light description/Light pattern Explanation See HP supplies Explanation and recommended action Interpreting network connector lightsLight description/Light pattern HP supplies and accessories AccessoriesOrder printing supplies online SuppliesPrintheads HP mediaSupport and warranty Obtain electronic supportObtain HP telephone support Before you callTelephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement To remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove printheads before shipment Pack the device To pack the device Product features and capacities Device specificationsPhysical specifications Processor and memory specifications System requirementsPrint resolution Network protocol specificationsEmbedded Web server specifications Environmental specifications Electrical specificationsRegulatory information FCC statementOther regulatory information Shielded cablesPower cord statement Declaration of conformity Power consumption Material safety data sheets RecyclingEnvironmental sustainability program Reduction and eliminationHP products and supplies Product packagingPlastics Index Page Page Page Hewlett-Packard Development Company, L.P

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