Troubleshooting General Printing Problems (continued)
Symptom | Possible Cause | Solution |
The printer does not respond when “print” is selected in the software (continued).
The cable between the computer and the printer is not connected properly.
The printer cable is defective.
Disconnect and reconnect the cable.
If possible, attach the cable to another computer and print a job you know works. You may also try using a different cable.
The wrong printer was selected in the software.
There may be a paper jam.
Check the software printer selection menu to make sure that the HP LaserJet 2200 is selected.
Clear any paper jams, paying careful attention to the duplexer area. See Clearing Paper Jams.
. | The software for the printer is |
| not configured for the printer |
| port. |
Check the software’s printer selection menu to make sure it is accessing the correct port. If the computer has more than one port, make sure the printer is attached to the correct one.
The printer is on a network and is not receiving a signal.
Disconnect the printer from the network and attach it directly to a computer with a parallel or USB cable. Reinstall the printing software. Print a job you know works. Clear any stopped jobs from the print queue.
The printer is not receiving power.
If no lights are on, check the power cord connections. Check the power switch. Check the power source.
EN | Chapter 4 Problem Solving 75 |