HP 2200 manual Software troubleshooting

Page 119

Macintosh Problems (continued)

Symptom

Possible Cause

Solution

The HP LaserJet USB printer does not appear in the Macintosh Chooser after the driver is selected.

This problem is caused by either a software or hardware component.

Software troubleshooting

!Check that your Macintosh supports USB.

!Verify if your Macintosh has Mac OS 8.1 or later.

!Ensure that your Macintosh has the appropriate USB software from Apple.

Note: The iMac and Blue G3 desktop Macintosh systems contain all the requirements to connect to a USB device.

Hardware troubleshooting

!Check that the printer is turned on.

!Verify that the USB cable is properly connected.

!Check that you are using the appropriate high-speed USB cable.

!Ensure that there are not too many USB devices drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

!Check to see if there are more than two non-powered USB hubs in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

Note: The iMac keyboard is a non-powered USB hub.

EN	Chapter 4 Problem Solving 107

Image 119

Contents User guide Page User Guide Copyright and License HP Customer Care Service and Support HP Service Agreements HP Customer Care Service and Support HP direct ordering forAccessories or supplies HP Support Assistant HP Service InformationCustomer Support Worldwide Page Contents Viii Printer Tips and MaintenanceService and Support Index Getting to Know the Printer Printer BasicsHP LaserJet 2200dn Printer ConfigurationsHP LaserJet 2200d HP LaserJet 2200dtBuilt-in Duplexing Printer FeaturesPS Language Printer Software Software for DOS is not included with this printer If You Connected a Parallel Cable Windows InstallationUpdate Device Driver Wizard window should appear on Windows Millennium If You Connected a USB Cable Windows Millennium Printer Drivers Software for WindowsControl Panel Simulator HP LaserJet Device ConfigurationInfrared Devices What is JetSend?HP JetSend Web Windows 9x/NT 4.0/ Millennium only How the JetSend Communications Technology WorksMacintosh Installation HP LaserJet Utility Software For Macintosh ComputersPostScript Printer Description Files PPDs Windows installation will walk you through the following Network InstallationBefore You Install the Printer Software Networking the Printer using Windows Sharing To Install the Printer SoftwareSoftware for Networked Computers HP Web JetAdminHP JetDirect Embedded Web Server How to Access HP Web JetAdminAvailable to me? Software Installation TipsHow do I access printer features? What additional drivers and software upgrades areMacintosh What other software is available to me?How do I remove the printing software? WindowsButton Usage Job CancelControl Panel Buttons FIR Port Printing with the Fast Infrared Port Wireless PrintingWireless Printing Instructions Interface Ports Accessories Option Description or Use Part Number Accessories and Ordering InformationCable and Interface Accessories Media Option Description or Use Part Number AccessoriesOverview Printing TasksPurchasing Paper and Other Media Tray 1 Media Sizes Media Input OptionsTray 2 and Optional 250-sheet Tray Paper Sizes Optional 500-sheet Tray 3 Paper Sizes Loading Media into Tray On the next Loading Media into Tray 2 or Optional 250-sheet TrayPage Loading Media into Optional 500-sheet Tray Top output bin Rear output bin Media Output OptionsPrinting on Envelopes Printing TasksPage Label Orientation Print-side up, top Printing on LabelsPrinting on Transparencies Printing on Custom-Sized Media or Cardstock Guidelines for Printing Both Sides of Paper Printing on Both Sides of Paper DuplexingTray All other trays Paper Orientation for Printing Both Sides of Paper DuplexingLong-edge landscape Layout Options for Printing Both Sides of PaperTray 1 letterhead orientation print-side up, top-edge toward Printing on Letterhead or Preprinted FormsInks, such as those used in some types of thermography Job Cancel Tips Canceling a Print JobAccessing the Printer Driver Software FeaturesFeatures in the Printer Driver Using the Printer Driver Help Windows Only Printing Multiple Pages on One Sheet of Paper N-up Printing Creating and Using WatermarksUsing EconoMode or Draft Printing Setting a Custom Paper SizeCreating and Using Quick Sets Selecting a Paper Source Choosing Print Quality SettingsUsing Reduce/Enlarge Options Restoring Default Printer Driver SettingsPrinting on Different Paper for the First Configuration and HP LaserJet Utility Features in the HP LaserJet DeviceTray Lock LanguagePrinting by Size of Paper Save Settings to a FileRetrieve Settings from a File Printer Tips and Maintenance Toner Cartridge Life Expectancy Managing the UltraPrecise Toner CartridgeHP Policy on Non-HP Toner Cartridges Toner Cartridge StorageRedistributing the Toner Page Engine Cleaning Cleaning the PrinterUsing the Printer Cleaning Process To Start Engine Cleaning Internal Cleaning Procedure Printer Tips and Maintenance Problem Solving Troubleshooting Checklist Troubleshooting ChecklistSeries printer driver Troubleshooting General Printing Problems File may have blank pages Problem Solving Not configured for the printer Messages or use the control Demo Self Test/ConfigurationCleaning Process Printing Special PagesClearing Paper Jams Toner Cartridge Area If the paper is too difficult to remove or Tray 2 or Optional Tray 3 Paper Feed Area Output Areas Duplexer Area Print Quality Checklist Solving Print Quality ProblemsImage Defect Examples Dropouts Light Print or FadeToner Specks Loose Toner Vertical LinesGray Background Toner SmearSkew Vertical Repetitive DefectsMisformed Characters Random Image Repetition Curl or WaveWrinkles or Creases Toner Scatter OutlineWireless Printing Problems Symptom Possible Cause Solution Wireless Printing ProblemsOne of the IR ports may cause Ready Troubleshooting Control Panel MessagesBasic Control Panel Messages StartupProcessing Control Panel Error MessagesService Error Accessory Error Secondary Light Patterns Problem Solving Dimm IO Error Problem Solving Network Printing Problems Common Windows Problems Symptom Possible Cause Solution Common Windows ProblemsDirectory. It is usually C\temp by Common Macintosh Problems Printing Errors Macintosh Problems Symptom Possible Cause SolutionUSB Problems Software troubleshooting Renaming the Printer Selecting an Alternate PostScript Printer Description PPDPS Errors Symptom Possible Cause Solution Troubleshooting PostScript PS ErrorsPS Errors Symptom Possible Cause Solution Specific Errors HP Express Exchange AvailabilityGuidelines for Repacking the Printer WHO is Returning the EQUIPMENT? Service Information FormNext-Day On-Site Service HP Maintenance AgreementsOn-Site Service Agreements Priority On-Site ServiceHewlett-Packard Limited Warranty Statement Service and Support Limited Warranty for Toner Cartridge Life Worldwide Sales and Service Offices Denmark ColombiaCroatia Czech RepublicLatin American Headquarters IsraelItaly JapanPortugal New ZealandNorway PolandUnited Arab Emirates SwitzerlandUkraineTaiwan ThailandHP LaserJet With Optional Tray Sheet Printer SpecificationsElectrical Specifications Volt Models Sound Power Declared Per ISO FCC Regulations Protecting the Environment Environmental Product Stewardship ProgramHP LaserJet Printing Supplies PlasticsReturns Non-U.S. Returns Material Safety Data SheetPaper Declaration of Conformity Regulatory StatementsCanadian DOC Regulations Laser Safety StatementLED Safety Vcci Statement Japan Korean EMI Statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser Statement for FinlandMedia Specifications Supported Sizes of Paper Tray Dimensionsa Weight CapacitybTray 3 Dimensionsa Weight Capacityb Sheet tray Tray 2 or Tray Dimensionsa Weight Capacityb Sheet trayAutomatic Duplexer Dimensionsa Weight Symptom Problem with Paper Solution Guidelines for Using PaperCategory Specifications Paper SpecificationsPrinting and Paper Storage Environment Minimum Maximum EnvelopesEnvelopes with Adhesive Strips or Flaps Envelopes with Double Side SeamsType of Address Top Margin Left Margin Envelope MarginsEnvelope Storage Label Construction LabelsTransparencies Printer Memory and Expansion Printer Memory Installing Memory Page Checking Memory Installation Installing an HP JetDirect EIO Card PrinterCommands PJL Uppercase letter Understanding PCL Printer Command SyntaxCategory of command DOS Software Application Entry What Appears Combining Escape SequencesEntering Escape Characters Selecting PCL Fonts Common PCL Printer Commands Function Command Options #?&l #O ?&l #C Language Selection Primary Stroke Wt Appendix D Printer Commands Index PCL Index Page Page C7058-90915

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