Paper issues
| Suggested action |
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Paper too small | During the load process the printer detected that the paper is too narrow or too short |
| to be loaded in the printer. Press the Cancel key to stop the load process. See |
| Functional specifications on page 200. |
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|
Paper too big | During the load process the printer has detected that the paper is either too wide or |
| too long (sheet only) to be loaded correctly. Press the Cancel key to stop the load |
| process. See Functional specifications on page 200. |
|
|
Paper loose around core | The end of the roll has become loose around the core. Tighten the paper to the core |
| or insert a new roll. |
|
|
Lever lifted | During the load process the blue lever was lifted. This prevents the printer from |
| loading the paper. Follow the instructions on the |
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|
The paper type is not in the driver
To work with a paper not in the driver, you can use your paper as one of the profiles already in the driver, however, you must identify whether your paper is transparent or translucent, glossy, matte, or HP Banners with Tyvek®.
NOTE: For glossy paper, it is important to use a glossy paper type, as matte black ink does not print well on glossy paper.
Transparent or translucent paper
If your paper is a transparent film (for example, a transparency) select paper type Film > Transparent/ Clear film.
If you paper is a translucent paper (for example, technical paper) select paper type Technical paper
>Natural Tracing Paper, Vellum, or Translucent bond.
Glossy paper
If your paper is glossy, identify whether it is a photo paper or a proofing paper. If you are not sure consider it photo paper.
If your paper is a photo paper, use the Photo Paper category. For glossy or
To increase gamut on photo paper select paper type HP Premium
If your paper is a proofing paper, use the Proofing Paper category. For glossy or
To increase gamut on proofing paper select paper type HP Professional
If you are printing on a glossy banner (for example, HP
Matte Paper
Your paper type selection for matte paper depends on the paper’s ink absorption capacity. To select a paper category and type, first identify if your paper is general purpose or photographic. Then select the recommended paper types.
150 Chapter 14 Troubleshooting paper issues | ENWW |