HP T1100 manual Printer does not print, Printer seems slow, Printer printed on undesirable paper

Page 198

General printer issues

The printer does not print

If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected:

●You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket.

●You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic fields or severe electrical disturbances, which can cause the printer to behave strangely or even stop working. In this case, turn off the printer using the Power key on the front panel and unplug the power cord, wait until the electromagnetic environment has returned to normal, then turn it on again. If you still experience problems, please contact your customer service representative.

●Nesting may be on and the printer is waiting for the specified nest wait time before calculating the appropriate nests. In this case, the front panel shows the remaining time needed for nesting.

●You may have the wrong graphic language setting, see Change the graphic language setting on page 32.

●You may not have installed in your computer the correct driver for your printer, see the Assembly instructions.

●If you are printing on a sheet, you must specify sheet as the paper source in your printer driver.

●The printer may be holding the job for paper or accounting information, see Job status messages on page 113.

●You may have requested a print preview from your printer driver. This is a function you can use to check that the image is the one you want. In this case, the preview is displayed on your screen, and you must click the Print button to start printing.

●If you are using Mac OS with a USB connection, you may find that you need to change the data

encoding. Select the Setup menu icon , then Printing preferences > PS > Select encoding > ASCII. Then configure your application to send ASCII data.

The printer seems slow

Here are some possible explanations.

●Did you set the print-quality to Best or Max Detail? Best-quality and maximum detail prints take longer.

●Did you specify the correct paper type when loading the paper? Photo and coated papers require more drying time between passes. To find out the printer's current paper type setting, see View information about the paper on page 54. Some paper types require more time for printing.

●Do you have a network connection to your printer? Check that all components used in the network (network interface cards, hubs, routers, switches, cables) are capable of high-speed operation. Is there a lot of traffic from other devices on the network?

●Did you specify Extended drying time in the front panel? Try changing the drying time to Optimal.

The printer printed on undesirable paper

If the printer prints your job before you were able to load your desired paper, you may have Any selected for the Paper Type in the printer driver. When Any is selected the printer will print immediately on

186 Chapter 17 Troubleshooting general printer issues

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Contents HP Designjet T1100 Printer Series Using your printer Page HP Designjet T1100 printer series Legal notices Table of contents Personalizing the printer Color management Job queue management Troubleshooting paper issues Troubleshooting ink cartridge and printhead issues 203 Enww Introduction HP Start-Up Kit Safety precautionsUsing this guide IntroductionAccessories, support, and specifications Use and maintenanceTroubleshooting GlossaryPrinters main features Printers main componentsFront view Front panel Rear viewDirect access keys Printer software Printers internal printsPrinters internal prints Introduction Installing the software Choose which connection method to use Connect to a network WindowsConnect directly to a computer Windows Printer sharing considerations Uninstall the printer software WindowsConnect to a network Mac OS Bonjour/Rendezvous connectionOpen the Mac OS X HP Designjet Installer icon TCP/IP connection Click ContinueInstalling the software Connect directly to a computer Mac OS Uninstall the printer software Mac OS Sharing the printerInstalling the software Setting up the printer Introduction Handle paper conflictsTurn nesting on and off Turn usage information on and off Set or delete the security password Turn alerts on and offRequire account ID Set Windows driver preferencesSetting up the printer Personalizing the printer Turn the printer on and off Change the language of the front-panel display Access the Embedded Web Server Change the language of the Embedded Web ServerTurn the buzzer on and off Change the sleep mode settingConfigure network settings Change the front-panel display contrastChange the graphic language setting Ascii Personal settings Paper handling General advice Load a roll onto the 24-inch spindleHandlingPaper Load a roll onto the 44-inch spindle Load a roll onto the 44-inch spindle Paper handling Easy loading procedure Load a roll into the 24-inch printerPaper handling HandlingPaper Paper menu procedure Load a roll into the 44-inch printer Paper handling Paper handling Paper menu procedure Unload paper key procedure with paper on the roll Paper menu procedure with paper on the rollUnload a roll Roll out of paper procedure Load a single sheetEasy loading procedure Paper menu procedure Unload a single sheet Select Paper load Select Load sheetUnload paper key procedure View information about the paperPaper profiles Print on loaded paperMaintain paper Change the drying time Turn the automatic cutter on and offFeed and cut the paper Feed and cut the paper Paper handling Printing Using the Embedded Web Server to print files Create a print jobSelect print quality Select paper sizeSelect margins options Custom paper sizesPrint with shortcuts Rescale a print Change the treatment of overlapping lines Preview a printPrint a draft High-quality printingIf you have a high-resolution image Print in gray shadesPrint with no margins Print with crop lines When does the printer try to nest pages? Use paper economicallyNest jobs to save roll paper Which pages qualify for nesting? Use ink economicallyWhat pages can be nested? How long does the printer wait for another file?Use ink economically Printing Color management How colors are represented Summary of the color management processColor calibration Color management from printer drivers Color management options Printer emulationColor adjustment options Printing in colorColor management from printer drivers T1100ps only HP Professional Pantone EmulationColor emulation Cmyk color emulationColor management from the Embedded Web Server Submit Job optionsPrinting Pantone swatch books T1100 and T1100ps optionsColor management from the front panel Color management from the front panel Color management Practical printing examples Using Adobe Acrobat Print a draft for revision with the correct scalePrint a draft for revision with the correct scale Using Autodesk Design Review Print a projectUsing Windows Explorer to print Autodesk Design Review files Using AutoCAD ExamplesPrinting Printing examples Select Clip contents by margins Printing examples Using the Embedded Web Server to submit files Using printer emulationUsing clip contents by margins Print a presentationPrint a presentation Select Show preview before printing Printing examples Using Adobe Photoshop Select File Print with Preview Printing examples Print and scale from Microsoft Office Using PowerPoint Using Project Printing examples Using Excel Printing examples Job queue management Job queue Job previewSelect when to print a job in the queue Turn off the job queueIdentify a job in the queue Prioritize a job in the queue Delete a job from the queueReprint or copy a job in the queue Job status messages Remove a holdJob queue Retrieving printer usage information Check ink and paper usage for a job Get printer accounting informationCheck printer usage statistics Printer statistics with the Embedded Web ServerInk and paper statistics with the Embedded Web Server Printer usage Handling ink cartridges and printheads Ink menu procedure About the ink cartridgesCheck the ink cartridges status Remove an ink cartridge Insert an ink cartridge About the printheads Check the printhead status Remove a printheadRemove a printhead Ink and printheads Insert a printhead Ink and printheads Ink and printheads Ink and printheads Maintaining the printer Clean the exterior of the printer Check printer statusReplace the cutter Replace the cutter Maintaining the printer Maintaining the printer Maintaining the printer Maintain the ink cartridges Move or store the printerUpdate the firmware Update the softwarePrinter maintenance kits Secure Disk Erase Maintaining the printer Accessories How to order supplies and accessories Order ink suppliesOrder paper How to order supplies and accessories 3Roll paper Order accessories HP Self-Adhesive Material and LaminateSpindle Introduction to the accessoriesStand Jetdirect print serverTroubleshooting paper issues General unsuccessful roll load issues Paper cannot be loaded successfullyUnsuccessful roll load with 24-inch printer Paper loading error messages Unsuccessful roll load with 44-inch printerUnsuccessful sheet load Glossy paper Paper type is not in the driverTransparent or translucent paper Matte PaperBlack ink is easily removed when touched HP Banners with TyvekPaper has jammed Paper has jammed Printer displays out of paper when paper is available Prints do not fall nicely into the basketRoll is loose on the spindle Paper is cut when the print has been completedCutter does not cut well Strip stays on the output tray and generates jamsRecalibrating the paper advance procedure Return to default calibration Icon , then Paper advance calibration Reset paper advancePaper issues Troubleshooting print-quality issues Print quality troubleshooting wizard Horizontal lines across the image banding Lines are too thick, too thin, or missing Lines appear stepped or jaggedLines print double or in the wrong colors Lines are discontinuous Lines are blurred Line lengths are inaccurateWhole image is blurry or grainy Paper is not flatPrint is scuffed or scratched Ink marks on the paperHorizontal smears on the front of coated paper Black ink comes off when you touch the print Edges of objects are stepped or not sharpInk marks on the back of the paper Vertical lines of different colors Edges of objects are darker than expectedHorizontal lines at the end of a cut sheet print White spots on the printColors are inaccurate Colors are fading Image is incomplete clipped at the bottomImage is clipped Image Diagnostics Print Some objects are missing from the printed imageImage Diagnostics Print Corrective action If you still have a problem Print-quality issues Troubleshooting ink cartridge and printhead issues Cannot insert an ink cartridge Ink cartridge status messagesCannot insert a printhead Clean the printheads Remove the printhead, see Remove a printhead onClean the printhead drop detector Clean the printhead drop detector Align the printheads Reinsert printheads procedure Image Quality Maintenance menu procedureScanning errors during alignment Printhead status messagesTroubleshooting general printer issues Printer does not print Printer seems slowPrinter printed on undesirable paper Communication failures between computer and printer Cannot access the Embedded Web Server Automatic file system checkAn AutoCAD 2000 memory allocation error No output when printing from Microsoft VisioUnavailable driver features when printing from QuarkXpress Printer alerts Front-panel error messages 1Text messagesFront-panel error messages HP Customer Care Knowledge Center HP Professional ServicesHP Care Packs and Warranty Extensions HP Start-Up KitHP Installation HP Instant SupportHP Proactive Support Contact HP Support Telephone numbersContact HP Support HP Customer Care Printer specifications Functional specifications 1HP 72 ink suppliesPower specifications Physical specificationsMemory specifications Ecological specificationsEnvironmental specifications Acoustic specificationsGlossary Enww Index RGBHP-GL/2 Access 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