HP T1100 manual Printhead status messages, Scanning errors during alignment

Page 196

Ink system issues

3.If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. Ensure the window is closed, as a strong light source near the printer during printhead realignment can affect alignment.

4.The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer.

Scanning errors during alignment

If the alignment process fails, a Scanning problems message appears on the front panel. This means that the alignment has not completed successfully. Therefore the printer is not aligned and the alignment should be repeated before printing with good image quality. The problem may be due to:

●The paper used was not valid, repeat the alignment with valid paper

●Printhead health problems, clean printheads, see Clean the printheads on page 179

●The alignment was done with the window open, repeat the alignment with the window closed

If the problem persists after using valid paper, cleaning the printheads, and keeping the window closed, there may be a failure in the scanning system needing reparation or the printheads, although clean, may not work and need to be replaced.

Printhead status messages

These are the possible printhead status messages:

●OK: the printhead is working normally, with no known problems

●Missing: there is no printhead present, or it is not correctly installed in the printer.

●Test printhead separately: you are recommended to test the printheads individually to find the failing printhead. Remove all the printheads and insert them alone one by one, closing the latch and the carriage cover after every insertion. The front-panel display indicates the failing one showing the reseat or replace message.

●Reseat: you are recommended to remove the printhead and then reinsert it. If that fails, clean the electrical connections, see The front-panel display recommends reseating or replacing a printhead on page 179. If that fails, replace the printhead with a new printhead, see Remove a printhead on page 124 and Insert a printhead on page 127.

●Replace: the printhead is failing. Replace the printhead with a working printhead, see Remove a printhead on page 124 and Insert a printhead on page 127.

●Replacement incomplete: a printhead replacement process has not completed successfully, re- launch the replacement process and let it finish completely (it is not needed to change the printheads).

●Remove: the printhead is not a suitable type for use in printing.

184 Chapter 16 Troubleshooting ink cartridge and printhead issues

ENWW

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Contents HP Designjet T1100 Printer Series Using your printer Page HP Designjet T1100 printer series Legal notices Table of contents Personalizing the printer Color management Job queue management Troubleshooting paper issues Troubleshooting ink cartridge and printhead issues 203 Enww Introduction Safety precautions Using this guideHP Start-Up Kit IntroductionUse and maintenance TroubleshootingAccessories, support, and specifications GlossaryPrinters main features Printers main componentsFront view Front panel Rear viewDirect access keys Printer software Printers internal printsPrinters internal prints Introduction Installing the software Choose which connection method to use Connect to a network WindowsConnect directly to a computer Windows Uninstall the printer software Windows Connect to a network Mac OSPrinter sharing considerations Bonjour/Rendezvous connectionOpen the Mac OS X HP Designjet Installer icon TCP/IP connection Click ContinueInstalling the software Connect directly to a computer Mac OS Uninstall the printer software Mac OS Sharing the printerInstalling the software Setting up the printer Handle paper conflicts IntroductionTurn nesting on and off Turn usage information on and off Set or delete the security password Turn alerts on and offRequire account ID Set Windows driver preferencesSetting up the printer Personalizing the printer Turn the printer on and off Change the language of the front-panel display Access the Embedded Web Server Change the language of the Embedded Web ServerChange the sleep mode setting Configure network settingsTurn the buzzer on and off Change the front-panel display contrastChange the graphic language setting Ascii Personal settings Paper handling General advice Load a roll onto the 24-inch spindleHandlingPaper Load a roll onto the 44-inch spindle Load a roll onto the 44-inch spindle Paper handling Easy loading procedure Load a roll into the 24-inch printerPaper handling HandlingPaper Paper menu procedure Load a roll into the 44-inch printer Paper handling Paper handling Paper menu procedure Paper menu procedure with paper on the roll Unload paper key procedure with paper on the rollUnload a roll Roll out of paper procedure Load a single sheetEasy loading procedure Paper menu procedure Unload a single sheet Select Paper load Select Load sheetUnload paper key procedure View information about the paperPrint on loaded paper Paper profilesMaintain paper Turn the automatic cutter on and off Change the drying timeFeed and cut the paper Feed and cut the paper Paper handling Printing Using the Embedded Web Server to print files Create a print jobSelect print quality Select paper sizeSelect margins options Custom paper sizesPrint with shortcuts Rescale a print Change the treatment of overlapping lines Preview a printPrint a draft High-quality printingPrint in gray shades If you have a high-resolution imagePrint with no margins Print with crop lines Use paper economically When does the printer try to nest pages?Nest jobs to save roll paper Use ink economically What pages can be nested?Which pages qualify for nesting? How long does the printer wait for another file?Use ink economically Printing Color management Summary of the color management process How colors are representedColor calibration Color management from printer drivers Color management options Printer emulationColor adjustment options Printing in colorColor management from printer drivers T1100ps only HP Professional Pantone EmulationColor emulation Cmyk color emulationColor management from the Embedded Web Server Submit Job optionsPrinting Pantone swatch books T1100 and T1100ps optionsColor management from the front panel Color management from the front panel Color management Practical printing examples Using Adobe Acrobat Print a draft for revision with the correct scalePrint a draft for revision with the correct scale Using Autodesk Design Review Print a projectUsing Windows Explorer to print Autodesk Design Review files Using AutoCAD ExamplesPrinting Printing examples Select Clip contents by margins Printing examples Using the Embedded Web Server to submit files Using printer emulationUsing clip contents by margins Print a presentationPrint a presentation Select Show preview before printing Printing examples Using Adobe Photoshop Select File Print with Preview Printing examples Print and scale from Microsoft Office Using PowerPoint Using Project Printing examples Using Excel Printing examples Job queue management Job queue Job previewTurn off the job queue Select when to print a job in the queueIdentify a job in the queue Delete a job from the queue Prioritize a job in the queueReprint or copy a job in the queue Job status messages Remove a holdJob queue Retrieving printer usage information Get printer accounting information Check printer usage statisticsCheck ink and paper usage for a job Printer statistics with the Embedded Web ServerInk and paper statistics with the Embedded Web Server Printer usage Handling ink cartridges and printheads About the ink cartridges Ink menu procedureCheck the ink cartridges status Remove an ink cartridge Insert an ink cartridge About the printheads Check the printhead status Remove a printheadRemove a printhead Ink and printheads Insert a printhead Ink and printheads Ink and printheads Ink and printheads Maintaining the printer Check printer status Clean the exterior of the printerReplace the cutter Replace the cutter Maintaining the printer Maintaining the printer Maintaining the printer Maintain the ink cartridges Move or store the printerUpdate the software Update the firmwarePrinter maintenance kits Secure Disk Erase Maintaining the printer Accessories Order ink supplies How to order supplies and accessoriesOrder paper How to order supplies and accessories 3Roll paper Order accessories HP Self-Adhesive Material and LaminateIntroduction to the accessories StandSpindle Jetdirect print serverTroubleshooting paper issues Paper cannot be loaded successfully General unsuccessful roll load issuesUnsuccessful roll load with 24-inch printer Unsuccessful roll load with 44-inch printer Paper loading error messagesUnsuccessful sheet load Paper type is not in the driver Transparent or translucent paperGlossy paper Matte PaperBlack ink is easily removed when touched HP Banners with TyvekPaper has jammed Paper has jammed Printer displays out of paper when paper is available Prints do not fall nicely into the basketPaper is cut when the print has been completed Cutter does not cut wellRoll is loose on the spindle Strip stays on the output tray and generates jamsRecalibrating the paper advance procedure Return to default calibration Icon , then Paper advance calibration Reset paper advancePaper issues Troubleshooting print-quality issues Print quality troubleshooting wizard Horizontal lines across the image banding Lines are too thick, too thin, or missing Lines appear stepped or jaggedLines print double or in the wrong colors Lines are discontinuous Lines are blurred Line lengths are inaccurateWhole image is blurry or grainy Paper is not flatInk marks on the paper Print is scuffed or scratchedHorizontal smears on the front of coated paper Edges of objects are stepped or not sharp Black ink comes off when you touch the printInk marks on the back of the paper Edges of objects are darker than expected Horizontal lines at the end of a cut sheet printVertical lines of different colors White spots on the printColors are inaccurate Image is incomplete clipped at the bottom Colors are fadingImage is clipped Image Diagnostics Print Some objects are missing from the printed imageImage Diagnostics Print Corrective action If you still have a problem Print-quality issues Troubleshooting ink cartridge and printhead issues Ink cartridge status messages Cannot insert an ink cartridgeCannot insert a printhead Clean the printheads Remove the printhead, see Remove a printhead onClean the printhead drop detector Clean the printhead drop detector Align the printheads Reinsert printheads procedure Image Quality Maintenance menu procedureScanning errors during alignment Printhead status messagesTroubleshooting general printer issues Printer seems slow Printer does not printPrinter printed on undesirable paper Communication failures between computer and printer Cannot access the Embedded Web Server Automatic file system checkNo output when printing from Microsoft Visio An AutoCAD 2000 memory allocation errorUnavailable driver features when printing from QuarkXpress Printer alerts Front-panel error messages 1Text messagesFront-panel error messages HP Customer Care HP Professional Services HP Care Packs and Warranty ExtensionsKnowledge Center HP Start-Up KitHP Instant Support HP InstallationHP Proactive Support Contact HP Support Telephone numbersContact HP Support HP Customer Care Printer specifications Functional specifications 1HP 72 ink suppliesPhysical specifications Memory specificationsPower specifications Ecological specificationsEnvironmental specifications Acoustic specificationsGlossary Enww Index RGBHP-GL/2 Access Enww
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