HP T1100 manual HP Professional Services, Knowledge Center, HP Start-Up Kit

Page 206

HP Customer Care

Introduction

HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to- end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at:

http://www.hp.com/go/designjet/

or call us on the telephone (see Contact HP Support on page 196).

HP Professional Services

Knowledge Center

Enjoy a world of dedicated services and resources to ensure you always get the best performance from your HP Designjet products and solutions.

Join the HP community at the Knowledge Center, your large-format printing community at http://www.hp.com/go/knowledge_center/djt1100/ for 24×7 access to:

●Multimedia tutorials

●Step-by-step how-to guides

●Downloads — the latest printer firmware, drivers, software, paper profiles, etc.

●Technical support — online troubleshooting, customer care contacts, and more

●Workflows and detailed advice for completing various printing tasks from particular software applications

●Forums for direct contact with the experts, both HP and your colleagues

●Warranty tracking online, for your peace of mind

●Latest product information — printers, supplies, accessories, software, etc.

●Supplies Center for all you need to know about ink and paper

By customizing your registration for the products you have purchased and your type of business, and by setting your communication preferences, you decide the information you need.

HP Start-Up Kit

The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and documentation, including introductory multimedia tutorials to help you to get a good first print.

HP Care Packs and Warranty Extensions

HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period.

They include remote support. On-site service is also provided if necessary, with two alternative response-time options.

●Next business day

●Same business day, within four hours (may not be available in all countries)

194 Chapter 19 HP Customer Care

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Contents HP Designjet T1100 Printer Series Using your printer Page HP Designjet T1100 printer series Legal notices Table of contents Personalizing the printer Color management Job queue management Troubleshooting paper issues Troubleshooting ink cartridge and printhead issues 203 Enww Introduction HP Start-Up Kit Safety precautionsUsing this guide IntroductionAccessories, support, and specifications Use and maintenanceTroubleshooting GlossaryPrinters main features Printers main componentsFront view Front panel Rear viewDirect access keys Printer software Printers internal printsPrinters internal prints Introduction Installing the software Choose which connection method to use Connect to a network WindowsConnect directly to a computer Windows Printer sharing considerations Uninstall the printer software WindowsConnect to a network Mac OS Bonjour/Rendezvous connectionOpen the Mac OS X HP Designjet Installer icon TCP/IP connection Click ContinueInstalling the software Connect directly to a computer Mac OS Uninstall the printer software Mac OS Sharing the printerInstalling the software Setting up the printer Turn nesting on and off IntroductionHandle paper conflicts Turn usage information on and off Set or delete the security password Turn alerts on and offRequire account ID Set Windows driver preferencesSetting up the printer Personalizing the printer Turn the printer on and off Change the language of the front-panel display Access the Embedded Web Server Change the language of the Embedded Web ServerTurn the buzzer on and off Change the sleep mode settingConfigure network settings Change the front-panel display contrastChange the graphic language setting Ascii Personal settings Paper handling General advice Load a roll onto the 24-inch spindleHandlingPaper Load a roll onto the 44-inch spindle Load a roll onto the 44-inch spindle Paper handling Easy loading procedure Load a roll into the 24-inch printerPaper handling HandlingPaper Paper menu procedure Load a roll into the 44-inch printer Paper handling Paper handling Paper menu procedure Unload a roll Unload paper key procedure with paper on the rollPaper menu procedure with paper on the roll Roll out of paper procedure Load a single sheetEasy loading procedure Paper menu procedure Unload a single sheet Select Paper load Select Load sheetUnload paper key procedure View information about the paperMaintain paper Paper profilesPrint on loaded paper Feed and cut the paper Change the drying timeTurn the automatic cutter on and off Feed and cut the paper Paper handling Printing Using the Embedded Web Server to print files Create a print jobSelect print quality Select paper sizeSelect margins options Custom paper sizesPrint with shortcuts Rescale a print Change the treatment of overlapping lines Preview a printPrint a draft High-quality printingPrint with no margins If you have a high-resolution imagePrint in gray shades Print with crop lines Nest jobs to save roll paper When does the printer try to nest pages?Use paper economically Which pages qualify for nesting? Use ink economicallyWhat pages can be nested? How long does the printer wait for another file?Use ink economically Printing Color management Color calibration How colors are representedSummary of the color management process Color management from printer drivers Color management options Printer emulationColor adjustment options Printing in colorColor management from printer drivers T1100ps only HP Professional Pantone EmulationColor emulation Cmyk color emulationColor management from the Embedded Web Server Submit Job optionsPrinting Pantone swatch books T1100 and T1100ps optionsColor management from the front panel Color management from the front panel Color management Practical printing examples Using Adobe Acrobat Print a draft for revision with the correct scalePrint a draft for revision with the correct scale Using Autodesk Design Review Print a projectUsing Windows Explorer to print Autodesk Design Review files Using AutoCAD ExamplesPrinting Printing examples Select Clip contents by margins Printing examples Using the Embedded Web Server to submit files Using printer emulationUsing clip contents by margins Print a presentationPrint a presentation Select Show preview before printing Printing examples Using Adobe Photoshop Select File Print with Preview Printing examples Print and scale from Microsoft Office Using PowerPoint Using Project Printing examples Using Excel Printing examples Job queue management Job queue Job previewIdentify a job in the queue Select when to print a job in the queueTurn off the job queue Reprint or copy a job in the queue Prioritize a job in the queueDelete a job from the queue Job status messages Remove a holdJob queue Retrieving printer usage information Check ink and paper usage for a job Get printer accounting informationCheck printer usage statistics Printer statistics with the Embedded Web ServerInk and paper statistics with the Embedded Web Server Printer usage Handling ink cartridges and printheads Check the ink cartridges status Ink menu procedureAbout the ink cartridges Remove an ink cartridge Insert an ink cartridge About the printheads Check the printhead status Remove a printheadRemove a printhead Ink and printheads Insert a printhead Ink and printheads Ink and printheads Ink and printheads Maintaining the printer Replace the cutter Clean the exterior of the printerCheck printer status Replace the cutter Maintaining the printer Maintaining the printer Maintaining the printer Maintain the ink cartridges Move or store the printerPrinter maintenance kits Update the firmwareUpdate the software Secure Disk Erase Maintaining the printer Accessories Order paper How to order supplies and accessoriesOrder ink supplies How to order supplies and accessories 3Roll paper Order accessories HP Self-Adhesive Material and LaminateSpindle Introduction to the accessoriesStand Jetdirect print serverTroubleshooting paper issues Unsuccessful roll load with 24-inch printer General unsuccessful roll load issuesPaper cannot be loaded successfully Unsuccessful sheet load Paper loading error messagesUnsuccessful roll load with 44-inch printer Glossy paper Paper type is not in the driverTransparent or translucent paper Matte PaperBlack ink is easily removed when touched HP Banners with TyvekPaper has jammed Paper has jammed Printer displays out of paper when paper is available Prints do not fall nicely into the basketRoll is loose on the spindle Paper is cut when the print has been completedCutter does not cut well Strip stays on the output tray and generates jamsRecalibrating the paper advance procedure Return to default calibration Icon , then Paper advance calibration Reset paper advancePaper issues Troubleshooting print-quality issues Print quality troubleshooting wizard Horizontal lines across the image banding Lines are too thick, too thin, or missing Lines appear stepped or jaggedLines print double or in the wrong colors Lines are discontinuous Lines are blurred Line lengths are inaccurateWhole image is blurry or grainy Paper is not flatHorizontal smears on the front of coated paper Print is scuffed or scratchedInk marks on the paper Ink marks on the back of the paper Black ink comes off when you touch the printEdges of objects are stepped or not sharp Vertical lines of different colors Edges of objects are darker than expectedHorizontal lines at the end of a cut sheet print White spots on the printColors are inaccurate Image is clipped Colors are fadingImage is incomplete clipped at the bottom Image Diagnostics Print Some objects are missing from the printed imageImage Diagnostics Print Corrective action If you still have a problem Print-quality issues Troubleshooting ink cartridge and printhead issues Cannot insert a printhead Cannot insert an ink cartridgeInk cartridge status messages Clean the printheads Remove the printhead, see Remove a printhead onClean the printhead drop detector Clean the printhead drop detector Align the printheads Reinsert printheads procedure Image Quality Maintenance menu procedureScanning errors during alignment Printhead status messagesTroubleshooting general printer issues Printer printed on undesirable paper Printer does not printPrinter seems slow Communication failures between computer and printer Cannot access the Embedded Web Server Automatic file system checkUnavailable driver features when printing from QuarkXpress An AutoCAD 2000 memory allocation errorNo output when printing from Microsoft Visio Printer alerts Front-panel error messages 1Text messagesFront-panel error messages HP Customer Care Knowledge Center HP Professional ServicesHP Care Packs and Warranty Extensions HP Start-Up KitHP Proactive Support HP InstallationHP Instant Support Contact HP Support Telephone numbersContact HP Support HP Customer Care Printer specifications Functional specifications 1HP 72 ink suppliesPower specifications Physical specificationsMemory specifications Ecological specificationsEnvironmental specifications Acoustic specificationsGlossary Enww Index RGBHP-GL/2 Access Enww
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