HP T1100 manual General advice, Print quality troubleshooting wizard

Page 172

Print-quality issues

General advice

When you have any print-quality problem:

●To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper

on page 142.

●Make sure that the paper type selected in the front panel is the same as the paper type loaded into

the printer. To check this, use the View loaded paper key on the front panel. At the same time, check that the paper type has been calibrated. Also make sure that the paper type selected in your software is the same as the paper type loaded into the printer.

CAUTION: If you have the wrong paper type selected, you could experience poor print quality and incorrect colors, and perhaps even damage to the printheads.

●Check that you are using the most appropriate print-quality settings for your purposes (see Printing on page 59). You are likely to see lower print quality if you have moved the print-quality slider to the 'Speed' end of the scale, or set the custom quality level to Fast.

●Check that your environmental conditions (temperature, humidity) are in the recommended range. See Environmental specifications on page 202.

●Check that your ink cartridges and printheads have not passed their expiration dates: see Maintain the ink cartridges on page 137.

Print quality troubleshooting wizard

The Print Quality Troubleshooting Wizard can help with the following problems:

●Horizontal lines across the image (banding)

●The whole image is blurry or grainy

●Lines are too thick, too thin, or missing

●Colors are inaccurate

To start the wizard:

●From HP Easy Printer Care under Windows: go to the Support tab, and select Print quality troubleshooting.

●From HP Printer Utility under Mac OS: select Support, then Print quality troubleshooting.

●From the Mac OS Print dialog: go to the Services panel, select Device Maintenance, then select Print quality troubleshooting from the list of maintenance tasks.

●From the Embedded Web Server: go to the Support tab, select Troubleshooting, then select Print quality troubleshooting.

160 Chapter 15 Troubleshooting print-quality issues

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Contents HP Designjet T1100 Printer Series Using your printer Page HP Designjet T1100 printer series Legal notices Table of contents Personalizing the printer Color management Job queue management Troubleshooting paper issues Troubleshooting ink cartridge and printhead issues 203 Enww Introduction Safety precautions Using this guideHP Start-Up Kit IntroductionUse and maintenance TroubleshootingAccessories, support, and specifications GlossaryPrinters main features Printers main componentsFront view Front panel Rear viewDirect access keys Printer software Printers internal printsPrinters internal prints Introduction Installing the software Choose which connection method to use Connect to a network WindowsConnect directly to a computer Windows Uninstall the printer software Windows Connect to a network Mac OSPrinter sharing considerations Bonjour/Rendezvous connectionOpen the Mac OS X HP Designjet Installer icon TCP/IP connection Click ContinueInstalling the software Connect directly to a computer Mac OS Uninstall the printer software Mac OS Sharing the printerInstalling the software Setting up the printer Handle paper conflicts IntroductionTurn nesting on and off Turn usage information on and off Set or delete the security password Turn alerts on and offRequire account ID Set Windows driver preferencesSetting up the printer Personalizing the printer Turn the printer on and off Change the language of the front-panel display Access the Embedded Web Server Change the language of the Embedded Web ServerChange the sleep mode setting Configure network settingsTurn the buzzer on and off Change the front-panel display contrastChange the graphic language setting Ascii Personal settings Paper handling General advice Load a roll onto the 24-inch spindleHandlingPaper Load a roll onto the 44-inch spindle Load a roll onto the 44-inch spindle Paper handling Easy loading procedure Load a roll into the 24-inch printerPaper handling HandlingPaper Paper menu procedure Load a roll into the 44-inch printer Paper handling Paper handling Paper menu procedure Paper menu procedure with paper on the roll Unload paper key procedure with paper on the rollUnload a roll Roll out of paper procedure Load a single sheetEasy loading procedure Paper menu procedure Unload a single sheet Select Paper load Select Load sheetUnload paper key procedure View information about the paperPrint on loaded paper Paper profilesMaintain paper Turn the automatic cutter on and off Change the drying timeFeed and cut the paper Feed and cut the paper Paper handling Printing Using the Embedded Web Server to print files Create a print jobSelect print quality Select paper sizeSelect margins options Custom paper sizesPrint with shortcuts Rescale a print Change the treatment of overlapping lines Preview a printPrint a draft High-quality printingPrint in gray shades If you have a high-resolution imagePrint with no margins Print with crop lines Use paper economically When does the printer try to nest pages?Nest jobs to save roll paper Use ink economically What pages can be nested?Which pages qualify for nesting? How long does the printer wait for another file?Use ink economically Printing Color management Summary of the color management process How colors are representedColor calibration Color management from printer drivers Color management options Printer emulationColor adjustment options Printing in colorColor management from printer drivers T1100ps only HP Professional Pantone EmulationColor emulation Cmyk color emulationColor management from the Embedded Web Server Submit Job optionsPrinting Pantone swatch books T1100 and T1100ps optionsColor management from the front panel Color management from the front panel Color management Practical printing examples Using Adobe Acrobat Print a draft for revision with the correct scalePrint a draft for revision with the correct scale Using Autodesk Design Review Print a projectUsing Windows Explorer to print Autodesk Design Review files Using AutoCAD ExamplesPrinting Printing examples Select Clip contents by margins Printing examples Using the Embedded Web Server to submit files Using printer emulationUsing clip contents by margins Print a presentationPrint a presentation Select Show preview before printing Printing examples Using Adobe Photoshop Select File Print with Preview Printing examples Print and scale from Microsoft Office Using PowerPoint Using Project Printing examples Using Excel Printing examples Job queue management Job queue Job previewTurn off the job queue Select when to print a job in the queueIdentify a job in the queue Delete a job from the queue Prioritize a job in the queueReprint or copy a job in the queue Job status messages Remove a holdJob queue Retrieving printer usage information Get printer accounting information Check printer usage statisticsCheck ink and paper usage for a job Printer statistics with the Embedded Web ServerInk and paper statistics with the Embedded Web Server Printer usage Handling ink cartridges and printheads About the ink cartridges Ink menu procedureCheck the ink cartridges status Remove an ink cartridge Insert an ink cartridge About the printheads Check the printhead status Remove a printheadRemove a printhead Ink and printheads Insert a printhead Ink and printheads Ink and printheads Ink and printheads Maintaining the printer Check printer status Clean the exterior of the printerReplace the cutter Replace the cutter Maintaining the printer Maintaining the printer Maintaining the printer Maintain the ink cartridges Move or store the printerUpdate the software Update the firmwarePrinter maintenance kits Secure Disk Erase Maintaining the printer Accessories Order ink supplies How to order supplies and accessoriesOrder paper How to order supplies and accessories 3Roll paper Order accessories HP Self-Adhesive Material and LaminateIntroduction to the accessories StandSpindle Jetdirect print serverTroubleshooting paper issues Paper cannot be loaded successfully General unsuccessful roll load issuesUnsuccessful roll load with 24-inch printer Unsuccessful roll load with 44-inch printer Paper loading error messagesUnsuccessful sheet load Paper type is not in the driver Transparent or translucent paperGlossy paper Matte PaperBlack ink is easily removed when touched HP Banners with TyvekPaper has jammed Paper has jammed Printer displays out of paper when paper is available Prints do not fall nicely into the basketPaper is cut when the print has been completed Cutter does not cut wellRoll is loose on the spindle Strip stays on the output tray and generates jamsRecalibrating the paper advance procedure Return to default calibration Icon , then Paper advance calibration Reset paper advancePaper issues Troubleshooting print-quality issues Print quality troubleshooting wizard Horizontal lines across the image banding Lines are too thick, too thin, or missing Lines appear stepped or jaggedLines print double or in the wrong colors Lines are discontinuous Lines are blurred Line lengths are inaccurateWhole image is blurry or grainy Paper is not flatInk marks on the paper Print is scuffed or scratchedHorizontal smears on the front of coated paper Edges of objects are stepped or not sharp Black ink comes off when you touch the printInk marks on the back of the paper Edges of objects are darker than expected Horizontal lines at the end of a cut sheet printVertical lines of different colors White spots on the printColors are inaccurate Image is incomplete clipped at the bottom Colors are fadingImage is clipped Image Diagnostics Print Some objects are missing from the printed imageImage Diagnostics Print Corrective action If you still have a problem Print-quality issues Troubleshooting ink cartridge and printhead issues Ink cartridge status messages Cannot insert an ink cartridgeCannot insert a printhead Clean the printheads Remove the printhead, see Remove a printhead onClean the printhead drop detector Clean the printhead drop detector Align the printheads Reinsert printheads procedure Image Quality Maintenance menu procedureScanning errors during alignment Printhead status messagesTroubleshooting general printer issues Printer seems slow Printer does not printPrinter printed on undesirable paper Communication failures between computer and printer Cannot access the Embedded Web Server Automatic file system checkNo output when printing from Microsoft Visio An AutoCAD 2000 memory allocation errorUnavailable driver features when printing from QuarkXpress Printer alerts Front-panel error messages 1Text messagesFront-panel error messages HP Customer Care HP Professional Services HP Care Packs and Warranty ExtensionsKnowledge Center HP Start-Up KitHP Instant Support HP InstallationHP Proactive Support Contact HP Support Telephone numbersContact HP Support HP Customer Care Printer specifications Functional specifications 1HP 72 ink suppliesPhysical specifications Memory specificationsPower specifications Ecological specificationsEnvironmental specifications Acoustic specificationsGlossary Enww Index RGBHP-GL/2 Access Enww
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