HP B9100 manual Troubleshooting, Printer software installation problems

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5 Troubleshooting

The printer is designed to be reliable and easy to use, but if you have any problems, refer to this section for possible solutions. It contains information about the following topics:

●Printer software installation problems

●Printer hardware problems

●Printing problems

●Error messages

For additional troubleshooting information, see the electronic Help.

Printer software installation problems

Note Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of

HP support services may vary by country/region.

If the printer software did not install successfully or if the printer and computer are not communicating properly after software installation, check this section for possible solutions.

Before proceeding, check all cable connections between the printer and computer, and ensure that you are using the most recent version of the printer software.

The System Requirements dialog box is displayed during installation

Cause A component of the computer system does not meet minimum system requirements.

Solution Upgrade the component to the minimum system requirement and then reinstall the printer software.

The computer could not read the HP Photosmart CD

Solution Make sure the CD is not dirty or scratched. If other CDs work but the HP Photosmart one does not, you might have a damaged CD. You can request a new CD from HP support. If other CDs do not work, you might need to service the CD-ROM drive.

The installation software does not start automatically when the CD is inserted (Windows only)

Solution From the Windows Start menu, select Run. Click Browse, and then navigate to the CD drive where you inserted the HP Photosmart CD. Double-click the setup.exe file.

HP Photosmart Pro B9100 series User Guide

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Contents HP Photosmart Pro B9100 series Page Copyrights and trademarks Hewlett-Packard Company noticesTrademarks Regulatory model identification number SNPRB-0504Contents HP Photosmart Pro B9100 series printer Welcome Find more informationPrinter parts Front of printerBack of printer Paper trays Main tray Printer menu Control panelTo navigate the printer menu Printer menu structureNetwork settings Chapter Basic printing Media traysPapers Digital Fine Art PapersLoad the main tray Media Main tray Specialty media trayRigid Media Any media thicker thanLoad the specialty media tray To load the specialty media tray To load canvas in the specialty media tray Chapter HP Photosmart Pro B9100 series User Guide Choose the right paper or other media Specialty mediaTo print Use this paper or media Supported sizes MetricImperial JapanTips Print from a software programChange print settings To print from a software program WindowsTo print from a software program Mac Change the print speed or quality Set the paper typeSet the default print settings Print in grayscaleMake the HP Photosmart Pro B9100 series the default printer Optimize print quality for slow computersWindows What is color management? Color managementUse the HP Photosmart Pro print plug-in for Adobe Photoshop Choose a color management strategyChange the HP Photosmart Pro print plug-in defaults Install the HP Photosmart Pro print plug-inUse application-based color management Start the HP Photosmart Pro print plug-inTo print using application-based color management Windows usersPrinter driver color space settings Setting When to use it Use printer-based color managementMac users Adobe RGB or Adobe RGBSetting When to use it To print using printer-based color managementApplication Managed Colors Colorsmart/sRGB default AdobeRGB Colorsmart/sRGB AdobeRGBChapter Care and maintenance Leave the printer onReplace the ink cartridges Check the ink levels Replace the ink cartridgesTo check the ink levels from the printer To check the ink levels from the computer WindowsTo replace the ink cartridges Replace faulty printheads To replace printheads Chapter Clean the printer Clean the printerTo clean the outside of the printer Clean the printheads automatically Clean the printhead nozzles manuallyDo not clean inside the printer To clean the printheads automaticallyTo clean the printhead nozzles To reset the closed loop calibration Align and calibrate the printer Print a test To align the printheadsDownload printer software updates Print a sampleTo print a sample To download the printer software WindowsUninstall the printer software Uninstall the printer software WindowsTroubleshooting Printer software installation problemsComputer could not read the HP Photosmart CD Printer hardware problems Computer stops responding during software installationOn light is flashing blue but the printer is not printing Printing problems Printer is plugged in but will not turn on SolutionPrinting is very slow Printout is rippled or curled Solution Printed pages are dropping off of the output trayDocument printed at an angle or is off-center Colors are not printing satisfactorily Solution Blank page came out of the printer SolutionPrinter ejects the paper when preparing to print Error messages Print quality is poor SolutionPaper errors Error message Remove mediaError message Paper jam. Clear jam then press OK Solution Error message Out of paper. Load paper then press OKPrinter setup errors Error message Automatic paper sensor failedError message Paper size mismatch Ink cartridge and printhead errors Error message Top door is openNetwork errors Error message Replace the following faulty ink cartridgesError message Install the following printheads Error message Replace the following incompatible printheadsHP Photosmart Pro B9100 series User Guide Chapter If you have a problem, follow these steps HP supportSupport process HP support by phoneAdditional warranty options After the phone support periodNetworking Networking basics Windows and MacRecommended network configurations Ethernet network without Internet accessInternet connection Ethernet network with Internet access by dial-up modem To connect the printer to the networkTo install the printer software If the Printer Found screen is displayed, do thisIf the Check Cable Connection screen is displayed, do this Double-click the HP Photosmart Installer icon To change a USB-connected printer to a network connectionTo print a network settings To open the embedded web server homeTo open help for the embedded web server Specifications Printer specifications Category Specifications Power consumptionMedia types Network supportCategory Specifications Power cord model number PrintheadsUSB support HP Warranty Appendix C Index HP Photosmart Pro B9100 series printer