HP B9100 manual Network errors, Error message Replace the following faulty ink cartridges

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Chapter 5

Error message: Replace the following ink cartridge(s) soon —OR— The ink in the following ink cartridge(s) is nearing its expiration date —OR— The original HP ink in the following ink cartridge(s) has been depleted.

Solution Press OK to continue, or replace the specified cartridge(s). For more information, see Replace the ink cartridges.

Error message: Replace the following faulty ink cartridge(s).

Solution Replace the failed cartridge(s) with new HP ink cartridges. For more information, see Replace the ink cartridges.

Error message: The following ink cartridge(s) is not intended for use in this printer.

Solution You have inserted a ink cartridge that does not work with the printer. Replace the cartridge with one that is compatible with the printer. For more information, see Replace the ink cartridges.

Error message: Install the following printhead(s).

Solution One of the printheads has not been installed correctly. Remove the printheads and follow the instructions in the Quick Start guide for installing the ink cartridges and printheads.

Error message: Replace the following faulty printhead(s). —OR— Replace the following incompatible printhead(s).

Solution Contact HP support for special instructions on troubleshooting printhead problems.

Error message: Replace the following incompatible printhead(s).

Solution One or more of the printheads is incompatible. Replace the incompatible printheads with the correct printheads. For more information, see Replace faulty printheads.

Network errors

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP support services may vary by country/region. You can also find help with networking the printer by going to the home page of the embedded web server in the printer. See To open help for the embedded web server.

Error message: Network not connected.

Solution The printer cannot find the network. Make sure the ethernet cable is properly connected to the ethernet port and the network. If your network requires a

54	HP Photosmart Pro B9100 series printer

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Contents HP Photosmart Pro B9100 series Page Hewlett-Packard Company notices Copyrights and trademarksTrademarks Regulatory model identification number SNPRB-0504Contents HP Photosmart Pro B9100 series printer Find more information WelcomeFront of printer Printer partsBack of printer Paper trays Main tray Control panel Printer menuTo navigate the printer menu Printer menu structureNetwork settings Chapter Media trays Basic printingPapers Digital Fine Art PapersMedia Main tray Specialty media tray Load the main trayRigid Media Any media thicker thanLoad the specialty media tray To load the specialty media tray To load canvas in the specialty media tray Chapter HP Photosmart Pro B9100 series User Guide Choose the right paper or other media Specialty mediaTo print Use this paper or media Metric Supported sizesImperial JapanPrint from a software program TipsChange print settings To print from a software program WindowsTo print from a software program Mac Set the paper type Change the print speed or qualityPrint in grayscale Set the default print settingsMake the HP Photosmart Pro B9100 series the default printer Optimize print quality for slow computersWindows Color management What is color management?Choose a color management strategy Use the HP Photosmart Pro print plug-in for Adobe PhotoshopInstall the HP Photosmart Pro print plug-in Change the HP Photosmart Pro print plug-in defaultsUse application-based color management Start the HP Photosmart Pro print plug-inWindows users To print using application-based color managementUse printer-based color management Printer driver color space settings Setting When to use itMac users Adobe RGB or Adobe RGBSetting When to use it To print using printer-based color managementApplication Managed Colors Colorsmart/sRGB AdobeRGB Colorsmart/sRGB default AdobeRGBChapter Care and maintenance Leave the printer onReplace the ink cartridges Replace the ink cartridges Check the ink levelsTo check the ink levels from the printer To check the ink levels from the computer WindowsTo replace the ink cartridges Replace faulty printheads To replace printheads Chapter Clean the printer Clean the printerTo clean the outside of the printer Clean the printhead nozzles manually Clean the printheads automaticallyDo not clean inside the printer To clean the printheads automaticallyTo clean the printhead nozzles Align and calibrate the printer To reset the closed loop calibrationPrint a test To align the printheadsPrint a sample Download printer software updatesTo print a sample To download the printer software WindowsUninstall the printer software Windows Uninstall the printer softwareTroubleshooting Printer software installation problemsComputer could not read the HP Photosmart CD Printer hardware problems Computer stops responding during software installationOn light is flashing blue but the printer is not printing Printing problems Printer is plugged in but will not turn on SolutionPrinting is very slow Printout is rippled or curled Solution Printed pages are dropping off of the output trayDocument printed at an angle or is off-center Colors are not printing satisfactorily Solution Blank page came out of the printer SolutionPrinter ejects the paper when preparing to print Print quality is poor Solution Error messagesError message Remove media Paper errorsError message Paper jam. Clear jam then press OK Solution Error message Out of paper. Load paper then press OKPrinter setup errors Error message Automatic paper sensor failedError message Paper size mismatch Error message Top door is open Ink cartridge and printhead errorsError message Replace the following faulty ink cartridges Network errorsError message Install the following printheads Error message Replace the following incompatible printheadsHP Photosmart Pro B9100 series User Guide Chapter HP support If you have a problem, follow these stepsSupport process HP support by phoneAfter the phone support period Additional warranty optionsNetworking basics Windows and Mac NetworkingRecommended network configurations Ethernet network without Internet accessInternet connection To connect the printer to the network Ethernet network with Internet access by dial-up modemTo install the printer software If the Printer Found screen is displayed, do thisIf the Check Cable Connection screen is displayed, do this To change a USB-connected printer to a network connection Double-click the HP Photosmart Installer iconTo print a network settings To open the embedded web server homeTo open help for the embedded web server Specifications Printer specifications Power consumption Category SpecificationsMedia types Network supportCategory Specifications Power cord model number PrintheadsUSB support HP Warranty Appendix C Index HP Photosmart Pro B9100 series printer