HP
B9100
manual
Appendix C
Troubleshooting
Specs
Install
Error messages
Set the default print settings
Warranty
Maintenance
Printer hardware problems
Printer setup errors
Network settings
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Appendix C
70
HP Photosmart Pro B9100 series printer
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Contents
HP Photosmart Pro B9100 series
Page
Hewlett-Packard Company notices
Copyrights and trademarks
Trademarks
Regulatory model identification number SNPRB-0504
Contents
HP Photosmart Pro B9100 series printer
Find more information
Welcome
Front of printer
Printer parts
Back of printer
Paper trays
Main tray
Control panel
Printer menu
To navigate the printer menu
Printer menu structure
Network settings
Chapter
Media trays
Basic printing
Papers
Digital Fine Art Papers
Media Main tray Specialty media tray
Load the main tray
Rigid Media
Any media thicker than
Load the specialty media tray
To load the specialty media tray
To load canvas in the specialty media tray
Chapter
HP Photosmart Pro B9100 series User Guide
Specialty media
Choose the right paper or other media
To print Use this paper or media
Metric
Supported sizes
Imperial
Japan
Print from a software program
Tips
To print from a software program Windows
Change print settings
To print from a software program Mac
Set the paper type
Change the print speed or quality
Print in grayscale
Set the default print settings
Optimize print quality for slow computers
Make the HP Photosmart Pro B9100 series the default printer
Windows
Color management
What is color management?
Choose a color management strategy
Use the HP Photosmart Pro print plug-in for Adobe Photoshop
Install the HP Photosmart Pro print plug-in
Change the HP Photosmart Pro print plug-in defaults
Use application-based color management
Start the HP Photosmart Pro print plug-in
Windows users
To print using application-based color management
Use printer-based color management
Printer driver color space settings Setting When to use it
Mac users
Adobe RGB or Adobe RGB
To print using printer-based color management
Setting When to use it
Application Managed Colors
Colorsmart/sRGB AdobeRGB
Colorsmart/sRGB default AdobeRGB
Chapter
Leave the printer on
Care and maintenance
Replace the ink cartridges
Replace the ink cartridges
Check the ink levels
To check the ink levels from the printer
To check the ink levels from the computer Windows
To replace the ink cartridges
Replace faulty printheads
To replace printheads
Chapter
Clean the printer
Clean the printer
To clean the outside of the printer
Clean the printhead nozzles manually
Clean the printheads automatically
Do not clean inside the printer
To clean the printheads automatically
To clean the printhead nozzles
Align and calibrate the printer
To reset the closed loop calibration
Print a test
To align the printheads
Print a sample
Download printer software updates
To print a sample
To download the printer software Windows
Uninstall the printer software Windows
Uninstall the printer software
Printer software installation problems
Troubleshooting
Computer could not read the HP Photosmart CD
Computer stops responding during software installation
Printer hardware problems
On light is flashing blue but the printer is not printing
Printer is plugged in but will not turn on Solution
Printing problems
Printing is very slow
Printed pages are dropping off of the output tray
Printout is rippled or curled Solution
Document printed at an angle or is off-center
Blank page came out of the printer Solution
Colors are not printing satisfactorily Solution
Printer ejects the paper when preparing to print
Print quality is poor Solution
Error messages
Error message Remove media
Paper errors
Error message Paper jam. Clear jam then press OK Solution
Error message Out of paper. Load paper then press OK
Error message Automatic paper sensor failed
Printer setup errors
Error message Paper size mismatch
Error message Top door is open
Ink cartridge and printhead errors
Error message Replace the following faulty ink cartridges
Network errors
Error message Install the following printheads
Error message Replace the following incompatible printheads
HP Photosmart Pro B9100 series User Guide
Chapter
HP support
If you have a problem, follow these steps
Support process
HP support by phone
After the phone support period
Additional warranty options
Networking basics Windows and Mac
Networking
Ethernet network without Internet access
Recommended network configurations
Internet connection
To connect the printer to the network
Ethernet network with Internet access by dial-up modem
If the Printer Found screen is displayed, do this
To install the printer software
If the Check Cable Connection screen is displayed, do this
To change a USB-connected printer to a network connection
Double-click the HP Photosmart Installer icon
To open the embedded web server home
To print a network settings
To open help for the embedded web server
Specifications
Printer specifications
Power consumption
Category Specifications
Media types
Network support
Printheads
Category Specifications Power cord model number
USB support
HP Warranty
Appendix C
Index
HP Photosmart Pro B9100 series printer
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