HP B9100 manual Ink cartridge and printhead errors, Error message Top door is open

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Error message: Non-optimal alignment. To realign – select Align printheads. Press OK to continue.

Solution Printhead alignment was unsuccessful. Select Align printheads, and then press OK to perform the printhead alignment again. For best results, make sure you have loaded HP Advanced Photo Paper - Glossy.

Error message: Closed loop calibration unsuccessful. Press OK to continue.

Solution Closed loop calibration was unsuccessful. Press OK. Make sure that you have loaded HP Advanced Photo Paper - Glossy in the main tray, select Closed loop calibration, and then press OK to perform the calibration again.

Error message: Extended inactivity detected. Recommend closed loop calibration. Press OK to continue.

Solution If the printer is turned off for an extended period of time, the printer prompts you to perform a closed loop calibration. Make sure that you have loaded HP Advanced Photo Paper - Glossy in the main tray, and then click OK to perform the calibration and to maintain the best print quality.

Error message: Top door is open.

Solution Close the top door of the printer.

Ink cartridge and printhead errors

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP support services may vary by country/region.

Tip View the How do I? animations available from the HP Solution Center to see how to load paper in the main tray or the specialty media tray, how to clear a paper jam, and how to install and replace ink cartridges and printheads.

Error message: The ink in the following cartridge(s) is past its expiration date. — OR— The following ink cartridge(s) appears to be missing or damaged —OR— Cannot print. Replace the following empty ink cartridge to resume printing.

Solution The specified ink cartridge or printhead might be old or damaged. Remove the cartridge and then reinstall it. For more information, see Replace the ink cartridges. If this does not work, replace the cartridge. If the printhead needs to be replaced, contact HP support for special instructions.

HP Photosmart Pro B9100 series User Guide

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Contents HP Photosmart Pro B9100 series Page Copyrights and trademarks Hewlett-Packard Company noticesTrademarks Regulatory model identification number SNPRB-0504Contents HP Photosmart Pro B9100 series printer Welcome Find more informationPrinter parts Front of printerBack of printer Paper trays Main tray Printer menu Control panelTo navigate the printer menu Printer menu structureNetwork settings Chapter Basic printing Media traysPapers Digital Fine Art PapersLoad the main tray Media Main tray Specialty media trayRigid Media Any media thicker thanLoad the specialty media tray To load the specialty media tray To load canvas in the specialty media tray Chapter HP Photosmart Pro B9100 series User Guide To print Use this paper or media Choose the right paper or other mediaSpecialty media Supported sizes MetricImperial JapanTips Print from a software programTo print from a software program Mac Change print settingsTo print from a software program Windows Change the print speed or quality Set the paper typeSet the default print settings Print in grayscaleWindows Make the HP Photosmart Pro B9100 series the default printerOptimize print quality for slow computers What is color management? Color managementUse the HP Photosmart Pro print plug-in for Adobe Photoshop Choose a color management strategyChange the HP Photosmart Pro print plug-in defaults Install the HP Photosmart Pro print plug-inUse application-based color management Start the HP Photosmart Pro print plug-inTo print using application-based color management Windows usersPrinter driver color space settings Setting When to use it Use printer-based color managementMac users Adobe RGB or Adobe RGBApplication Managed Colors Setting When to use itTo print using printer-based color management Colorsmart/sRGB default AdobeRGB Colorsmart/sRGB AdobeRGBChapter Replace the ink cartridges Care and maintenanceLeave the printer on Check the ink levels Replace the ink cartridgesTo check the ink levels from the printer To check the ink levels from the computer WindowsTo replace the ink cartridges Replace faulty printheads To replace printheads Chapter To clean the outside of the printer Clean the printerClean the printer Clean the printheads automatically Clean the printhead nozzles manuallyDo not clean inside the printer To clean the printheads automaticallyTo clean the printhead nozzles To reset the closed loop calibration Align and calibrate the printerPrint a test To align the printheadsDownload printer software updates Print a sampleTo print a sample To download the printer software WindowsUninstall the printer software Uninstall the printer software WindowsComputer could not read the HP Photosmart CD TroubleshootingPrinter software installation problems On light is flashing blue but the printer is not printing Printer hardware problemsComputer stops responding during software installation Printing is very slow Printing problemsPrinter is plugged in but will not turn on Solution Document printed at an angle or is off-center Printout is rippled or curled SolutionPrinted pages are dropping off of the output tray Printer ejects the paper when preparing to print Colors are not printing satisfactorily SolutionBlank page came out of the printer Solution Error messages Print quality is poor SolutionPaper errors Error message Remove mediaError message Paper jam. Clear jam then press OK Solution Error message Out of paper. Load paper then press OKError message Paper size mismatch Printer setup errorsError message Automatic paper sensor failed Ink cartridge and printhead errors Error message Top door is openNetwork errors Error message Replace the following faulty ink cartridgesError message Install the following printheads Error message Replace the following incompatible printheadsHP Photosmart Pro B9100 series User Guide Chapter If you have a problem, follow these steps HP supportSupport process HP support by phoneAdditional warranty options After the phone support periodNetworking Networking basics Windows and MacInternet connection Recommended network configurationsEthernet network without Internet access Ethernet network with Internet access by dial-up modem To connect the printer to the networkIf the Check Cable Connection screen is displayed, do this To install the printer softwareIf the Printer Found screen is displayed, do this Double-click the HP Photosmart Installer icon To change a USB-connected printer to a network connectionTo open help for the embedded web server To print a network settingsTo open the embedded web server home Specifications Printer specifications Category Specifications Power consumptionMedia types Network supportUSB support Category Specifications Power cord model numberPrintheads HP Warranty Appendix C Index HP Photosmart Pro B9100 series printer