HP B9100 manual Additional warranty options, After the phone support period

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Chapter 6

●Messages that appear when the situation occurs

●Answers to these questions:

–Has this situation happened before?

–Can you re-create it?

–Did you add any new hardware or software to your computer at about the time that this situation began?

–Did anything else occur prior to this situation (such as a thunderstorm, device was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the printer at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

58	HP Photosmart Pro B9100 series printer

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Contents HP Photosmart Pro B9100 series Page Hewlett-Packard Company notices Copyrights and trademarksTrademarks Regulatory model identification number SNPRB-0504Contents HP Photosmart Pro B9100 series printer Find more information WelcomeFront of printer Printer partsBack of printer Paper trays Main tray Control panel Printer menuTo navigate the printer menu Printer menu structureNetwork settings Chapter Media trays Basic printingPapers Digital Fine Art PapersMedia Main tray Specialty media tray Load the main trayRigid Media Any media thicker thanLoad the specialty media tray To load the specialty media tray To load canvas in the specialty media tray Chapter HP Photosmart Pro B9100 series User Guide Specialty media Choose the right paper or other mediaTo print Use this paper or media Metric Supported sizesImperial JapanPrint from a software program TipsTo print from a software program Windows Change print settingsTo print from a software program Mac Set the paper type Change the print speed or qualityPrint in grayscale Set the default print settingsOptimize print quality for slow computers Make the HP Photosmart Pro B9100 series the default printerWindows Color management What is color management?Choose a color management strategy Use the HP Photosmart Pro print plug-in for Adobe PhotoshopInstall the HP Photosmart Pro print plug-in Change the HP Photosmart Pro print plug-in defaultsUse application-based color management Start the HP Photosmart Pro print plug-inWindows users To print using application-based color managementUse printer-based color management Printer driver color space settings Setting When to use itMac users Adobe RGB or Adobe RGBTo print using printer-based color management Setting When to use itApplication Managed Colors Colorsmart/sRGB AdobeRGB Colorsmart/sRGB default AdobeRGBChapter Leave the printer on Care and maintenanceReplace the ink cartridges Replace the ink cartridges Check the ink levelsTo check the ink levels from the printer To check the ink levels from the computer WindowsTo replace the ink cartridges Replace faulty printheads To replace printheads Chapter Clean the printer Clean the printerTo clean the outside of the printer Clean the printhead nozzles manually Clean the printheads automaticallyDo not clean inside the printer To clean the printheads automaticallyTo clean the printhead nozzles Align and calibrate the printer To reset the closed loop calibrationPrint a test To align the printheadsPrint a sample Download printer software updatesTo print a sample To download the printer software WindowsUninstall the printer software Windows Uninstall the printer softwarePrinter software installation problems TroubleshootingComputer could not read the HP Photosmart CD Computer stops responding during software installation Printer hardware problemsOn light is flashing blue but the printer is not printing Printer is plugged in but will not turn on Solution Printing problemsPrinting is very slow Printed pages are dropping off of the output tray Printout is rippled or curled SolutionDocument printed at an angle or is off-center Blank page came out of the printer Solution Colors are not printing satisfactorily SolutionPrinter ejects the paper when preparing to print Print quality is poor Solution Error messagesError message Remove media Paper errorsError message Paper jam. Clear jam then press OK Solution Error message Out of paper. Load paper then press OKError message Automatic paper sensor failed Printer setup errorsError message Paper size mismatch Error message Top door is open Ink cartridge and printhead errorsError message Replace the following faulty ink cartridges Network errorsError message Install the following printheads Error message Replace the following incompatible printheadsHP Photosmart Pro B9100 series User Guide Chapter HP support If you have a problem, follow these stepsSupport process HP support by phoneAfter the phone support period Additional warranty optionsNetworking basics Windows and Mac NetworkingEthernet network without Internet access Recommended network configurationsInternet connection To connect the printer to the network Ethernet network with Internet access by dial-up modemIf the Printer Found screen is displayed, do this To install the printer softwareIf the Check Cable Connection screen is displayed, do this To change a USB-connected printer to a network connection Double-click the HP Photosmart Installer iconTo open the embedded web server home To print a network settingsTo open help for the embedded web server Specifications Printer specifications Power consumption Category SpecificationsMedia types Network supportPrintheads Category Specifications Power cord model numberUSB support HP Warranty Appendix C Index HP Photosmart Pro B9100 series printer