HP B9100 manual Printer setup errors, Error message Automatic paper sensor failed

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Chapter 5

Error message: Automatic paper sensor failed.

Solution The automatic paper sensor is obstructed or damaged. Try moving the printer out of direct sunlight, and then press OK and try printing again. If this does not work, go to www.hp.com/support or contact HP support. The name of

HP support services may vary by country/region.

Error message: Paper size mismatch.

Cause The size of the paper in the tray does not match the photo size selected in the printer driver.

Solution Load a paper size that matches the photo size selected, or change the photo size in the printer driver to match the paper you are using. For paper-loading instructions, see Load the main tray.

Printer setup errors

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP support services may vary by country/region.

Tip View the How do I? animations available from the HP Solution Center to see how to load paper in the main tray or the specialty media tray, how to clear a paper jam, and how to install and replace ink cartridges and printheads.

Error message: Priming incomplete. Remove printheads. Reinsert setup caps.

Solution The first time you set up the printer, follow the directions in the Quick Start guide.

After you have installed the ink cartridges, the printer primes the ink cartridges to start the flow of ink and purge air from the ink line. If you remove the setup caps from inside the printer before the ink cartridges have been installed or before the ink cartridges have been primed, the printer screen displays the error Priming incomplete.

1.Remove the printheads, if installed, reinsert the setup caps, and then close the top door.

2.Check that you have installed all the ink cartridges in the correct stalls in the ink cartridge compartment on the front of the printer. Close the ink cartridge door. The printer primes the ink cartridges to start the flow of ink and purge air from the ink line.

3.Wait until you are prompted on the printer screen to open the top door, and then remove the setup caps and install the printheads.

52	HP Photosmart Pro B9100 series printer

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Contents HP Photosmart Pro B9100 series Page Regulatory model identification number SNPRB-0504 Copyrights and trademarksHewlett-Packard Company notices TrademarksContents HP Photosmart Pro B9100 series printer Find more information WelcomeFront of printer Printer partsBack of printer Paper trays Main tray Printer menu structure Printer menuControl panel To navigate the printer menuNetwork settings Chapter Digital Fine Art Papers Basic printingMedia trays PapersAny media thicker than Load the main trayMedia Main tray Specialty media tray Rigid MediaLoad the specialty media tray To load the specialty media tray To load canvas in the specialty media tray Chapter HP Photosmart Pro B9100 series User Guide Specialty media Choose the right paper or other mediaTo print Use this paper or media Japan Supported sizesMetric ImperialPrint from a software program TipsTo print from a software program Windows Change print settingsTo print from a software program Mac Set the paper type Change the print speed or qualityPrint in grayscale Set the default print settingsOptimize print quality for slow computers Make the HP Photosmart Pro B9100 series the default printerWindows Color management What is color management?Choose a color management strategy Use the HP Photosmart Pro print plug-in for Adobe PhotoshopStart the HP Photosmart Pro print plug-in Change the HP Photosmart Pro print plug-in defaultsInstall the HP Photosmart Pro print plug-in Use application-based color managementWindows users To print using application-based color managementAdobe RGB or Adobe RGB Printer driver color space settings Setting When to use itUse printer-based color management Mac usersTo print using printer-based color management Setting When to use itApplication Managed Colors Colorsmart/sRGB AdobeRGB Colorsmart/sRGB default AdobeRGBChapter Leave the printer on Care and maintenanceReplace the ink cartridges To check the ink levels from the computer Windows Check the ink levelsReplace the ink cartridges To check the ink levels from the printerTo replace the ink cartridges Replace faulty printheads To replace printheads Chapter Clean the printer Clean the printerTo clean the outside of the printer To clean the printheads automatically Clean the printheads automaticallyClean the printhead nozzles manually Do not clean inside the printerTo clean the printhead nozzles To align the printheads To reset the closed loop calibrationAlign and calibrate the printer Print a testTo download the printer software Windows Download printer software updatesPrint a sample To print a sampleUninstall the printer software Windows Uninstall the printer softwarePrinter software installation problems TroubleshootingComputer could not read the HP Photosmart CD Computer stops responding during software installation Printer hardware problemsOn light is flashing blue but the printer is not printing Printer is plugged in but will not turn on Solution Printing problemsPrinting is very slow Printed pages are dropping off of the output tray Printout is rippled or curled SolutionDocument printed at an angle or is off-center Blank page came out of the printer Solution Colors are not printing satisfactorily Solution Printer ejects the paper when preparing to print Print quality is poor Solution Error messagesError message Out of paper. Load paper then press OK Paper errorsError message Remove media Error message Paper jam. Clear jam then press OK SolutionError message Automatic paper sensor failed Printer setup errorsError message Paper size mismatch Error message Top door is open Ink cartridge and printhead errorsError message Replace the following incompatible printheads Network errorsError message Replace the following faulty ink cartridges Error message Install the following printheadsHP Photosmart Pro B9100 series User Guide Chapter HP support by phone If you have a problem, follow these stepsHP support Support processAfter the phone support period Additional warranty optionsNetworking basics Windows and Mac NetworkingEthernet network without Internet access Recommended network configurationsInternet connection To connect the printer to the network Ethernet network with Internet access by dial-up modemIf the Printer Found screen is displayed, do this To install the printer softwareIf the Check Cable Connection screen is displayed, do this To change a USB-connected printer to a network connection Double-click the HP Photosmart Installer iconTo open the embedded web server home To print a network settingsTo open help for the embedded web server Specifications Printer specifications Network support Category SpecificationsPower consumption Media typesPrintheads Category Specifications Power cord model numberUSB support HP Warranty Appendix C Index HP Photosmart Pro B9100 series printer