HP B9100 manual Printer hardware problems, Computer stops responding during software installation

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Chapter 5

The Found New Hardware Wizard opens but doesn’t recognize the printer (Windows only)

Cause You might have connected the USB cable before completing the software installation.

Solution Disconnect the USB cable and restart the software installation. Connect the USB cable when prompted during software installation.

The computer stops responding during software installation

Cause Virus protection software or another software program is running in the background and slowing down the installation process.

Solution Wait while the software finishes copying files; this might take several minutes. If, after several minutes, the computer is still not responding, restart the computer, pause or disable any active virus protection software, quit all other software programs, and then reinstall the printer software.

Printer hardware problems

Note 1 Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of

HP support services may vary by country/region.

Note 2 If you want to connect the printer to a computer with a USB cable, HP recommends using a cable of less than 3 meters (10 feet) in length to minimize injected noise due to potential high electromagnetic fields.

The On light is flashing blue but the printer is not printing

Solution The printer is busy processing information; wait for it to finish.

The Attention light is flashing red

Solution Check the printer and computer screens for instructions. For information on specific error messages see Error messages.

If the Attention light continues to flash red go to www.hp.com/support, or contact HP support.

The Attention light is solid amber

Solution Turn off the printer, and then unplug its power cord. Wait about 30 seconds, and then plug it in again. Turn on the printer.

If the Attention light remains amber go to www.hp.com/support, or contact HP support.

46	HP Photosmart Pro B9100 series printer

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Contents HP Photosmart Pro B9100 series Page Hewlett-Packard Company notices Copyrights and trademarksTrademarks Regulatory model identification number SNPRB-0504Contents HP Photosmart Pro B9100 series printer Find more information WelcomeFront of printer Printer partsBack of printer Paper trays Main tray Control panel Printer menuTo navigate the printer menu Printer menu structureNetwork settings Chapter Media trays Basic printingPapers Digital Fine Art PapersMedia Main tray Specialty media tray Load the main trayRigid Media Any media thicker thanLoad the specialty media tray To load the specialty media tray To load canvas in the specialty media tray Chapter HP Photosmart Pro B9100 series User Guide Specialty media Choose the right paper or other mediaTo print Use this paper or media Metric Supported sizesImperial JapanPrint from a software program TipsTo print from a software program Windows Change print settingsTo print from a software program Mac Set the paper type Change the print speed or qualityPrint in grayscale Set the default print settingsOptimize print quality for slow computers Make the HP Photosmart Pro B9100 series the default printerWindows Color management What is color management?Choose a color management strategy Use the HP Photosmart Pro print plug-in for Adobe PhotoshopInstall the HP Photosmart Pro print plug-in Change the HP Photosmart Pro print plug-in defaultsUse application-based color management Start the HP Photosmart Pro print plug-inWindows users To print using application-based color managementUse printer-based color management Printer driver color space settings Setting When to use itMac users Adobe RGB or Adobe RGBTo print using printer-based color management Setting When to use itApplication Managed Colors Colorsmart/sRGB AdobeRGB Colorsmart/sRGB default AdobeRGBChapter Leave the printer on Care and maintenanceReplace the ink cartridges Replace the ink cartridges Check the ink levelsTo check the ink levels from the printer To check the ink levels from the computer WindowsTo replace the ink cartridges Replace faulty printheads To replace printheads Chapter Clean the printer Clean the printerTo clean the outside of the printer Clean the printhead nozzles manually Clean the printheads automaticallyDo not clean inside the printer To clean the printheads automaticallyTo clean the printhead nozzles Align and calibrate the printer To reset the closed loop calibrationPrint a test To align the printheads Print a sample Download printer software updates To print a sample To download the printer software WindowsUninstall the printer software Windows Uninstall the printer softwarePrinter software installation problems TroubleshootingComputer could not read the HP Photosmart CD Computer stops responding during software installation Printer hardware problemsOn light is flashing blue but the printer is not printing Printer is plugged in but will not turn on Solution Printing problemsPrinting is very slow Printed pages are dropping off of the output tray Printout is rippled or curled SolutionDocument printed at an angle or is off-center Blank page came out of the printer Solution Colors are not printing satisfactorily SolutionPrinter ejects the paper when preparing to print Print quality is poor Solution Error messagesError message Remove media Paper errorsError message Paper jam. Clear jam then press OK Solution Error message Out of paper. Load paper then press OKError message Automatic paper sensor failed Printer setup errorsError message Paper size mismatch Error message Top door is open Ink cartridge and printhead errorsError message Replace the following faulty ink cartridges Network errorsError message Install the following printheads Error message Replace the following incompatible printheadsHP Photosmart Pro B9100 series User Guide Chapter HP support If you have a problem, follow these stepsSupport process HP support by phoneAfter the phone support period Additional warranty optionsNetworking basics Windows and Mac NetworkingEthernet network without Internet access Recommended network configurationsInternet connection To connect the printer to the network Ethernet network with Internet access by dial-up modemIf the Printer Found screen is displayed, do this To install the printer softwareIf the Check Cable Connection screen is displayed, do this To change a USB-connected printer to a network connection Double-click the HP Photosmart Installer iconTo open the embedded web server home To print a network settingsTo open help for the embedded web server Specifications Printer specifications Power consumption Category SpecificationsMedia types Network supportPrintheads Category Specifications Power cord model numberUSB support HP Warranty Appendix C Index HP Photosmart Pro B9100 series printer