HP B9100 manual Error messages, Print quality is poor Solution

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Chapter 5

Print quality is poor

Solution

●Use photo paper designed for the printer. For best results, use HP Advanced Photo Paper.

●You might be printing on the wrong side of the paper. Make sure the paper is loaded in the main tray with the side to be printed facing down or in the specialty media tray with the side to be printed facing up.

●You might have selected a low-resolution setting on the digital camera. Reduce the print size of the image and try printing again. For better results in the future, set the digital camera to a higher photo resolution.

●There might be a problem with a printhead. Try the following:

–Run an automatic cleaning procedure from the printer control panel. For more information, see Clean the printheads automatically.

–Calibrate the printer from the control panel. For more information, see Align and calibrate the printer.

–Clean the nozzles on the printheads. For more information, see Clean the printhead nozzles manually.

●If you are printing from a large file (for example, printing a large image at high dpi), and your system has insufficient RAM and/or a processor of insufficient speed, your print quality may be poor. Try the following workarounds, or increase your system processor speed and physical memory size (RAM). Please visit www.hp.com/support (search keyword: PHOTOSMART PRO B9180) for more information on this issue. To optimize print quality for slow computers:

–Close all applications except the application you are printing from. Make sure there are no processes running in the background.

–Change your color management strategy to “Managed by Application,” or disable color management. See Color management for more information.

–If you are printing a landscape image, rotate it into portrait orientation and select portrait orientation in the driver before printing.

A scratch or dent appears along the edge of printed rigid media

Solution When you load rigid media that is 28 cm (11 inches) wide on the specialty media tray, place the media 15 mm (0.5 inches) to the left of the raised edge of the tray, instead of aligning it flush with the raised edge. Make sure that the back edge of the media (the edge nearest to you) is aligned with the dashed white line on the tray.

Error messages

Error messages that are displayed on the printer screen can be divided into the following types:

●Paper errors

●Printer setup errors

●Ink cartridge and printhead errors

●Network errors

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HP Photosmart Pro B9100 series printer

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Contents HP Photosmart Pro B9100 series Page Hewlett-Packard Company notices Copyrights and trademarksTrademarks Regulatory model identification number SNPRB-0504Contents HP Photosmart Pro B9100 series printer Find more information WelcomeFront of printer Printer partsBack of printer Paper trays Main tray Control panel Printer menuTo navigate the printer menu Printer menu structureNetwork settings Chapter Media trays Basic printingPapers Digital Fine Art PapersMedia Main tray Specialty media tray Load the main trayRigid Media Any media thicker thanLoad the specialty media tray To load the specialty media tray To load canvas in the specialty media tray Chapter HP Photosmart Pro B9100 series User Guide To print Use this paper or media Choose the right paper or other mediaSpecialty media Metric Supported sizesImperial JapanPrint from a software program TipsTo print from a software program Mac Change print settingsTo print from a software program Windows Set the paper type Change the print speed or qualityPrint in grayscale Set the default print settingsWindows Make the HP Photosmart Pro B9100 series the default printerOptimize print quality for slow computers Color management What is color management?Choose a color management strategy Use the HP Photosmart Pro print plug-in for Adobe PhotoshopInstall the HP Photosmart Pro print plug-in Change the HP Photosmart Pro print plug-in defaultsUse application-based color management Start the HP Photosmart Pro print plug-inWindows users To print using application-based color managementUse printer-based color management Printer driver color space settings Setting When to use itMac users Adobe RGB or Adobe RGBApplication Managed Colors Setting When to use itTo print using printer-based color management Colorsmart/sRGB AdobeRGB Colorsmart/sRGB default AdobeRGBChapter Replace the ink cartridges Care and maintenanceLeave the printer on Replace the ink cartridges Check the ink levelsTo check the ink levels from the printer To check the ink levels from the computer WindowsTo replace the ink cartridges Replace faulty printheads To replace printheads Chapter To clean the outside of the printer Clean the printerClean the printer Clean the printhead nozzles manually Clean the printheads automaticallyDo not clean inside the printer To clean the printheads automaticallyTo clean the printhead nozzles Align and calibrate the printer To reset the closed loop calibrationPrint a test To align the printheadsPrint a sample Download printer software updatesTo print a sample To download the printer software WindowsUninstall the printer software Windows Uninstall the printer softwareComputer could not read the HP Photosmart CD TroubleshootingPrinter software installation problems On light is flashing blue but the printer is not printing Printer hardware problemsComputer stops responding during software installation Printing is very slow Printing problemsPrinter is plugged in but will not turn on Solution Document printed at an angle or is off-center Printout is rippled or curled SolutionPrinted pages are dropping off of the output tray Printer ejects the paper when preparing to print Colors are not printing satisfactorily SolutionBlank page came out of the printer Solution Print quality is poor Solution Error messagesError message Remove media Paper errorsError message Paper jam. Clear jam then press OK Solution Error message Out of paper. Load paper then press OKError message Paper size mismatch Printer setup errorsError message Automatic paper sensor failed Error message Top door is open Ink cartridge and printhead errorsError message Replace the following faulty ink cartridges Network errorsError message Install the following printheads Error message Replace the following incompatible printheadsHP Photosmart Pro B9100 series User Guide Chapter HP support If you have a problem, follow these stepsSupport process HP support by phoneAfter the phone support period Additional warranty optionsNetworking basics Windows and Mac NetworkingInternet connection Recommended network configurationsEthernet network without Internet access To connect the printer to the network Ethernet network with Internet access by dial-up modemIf the Check Cable Connection screen is displayed, do this To install the printer softwareIf the Printer Found screen is displayed, do this To change a USB-connected printer to a network connection Double-click the HP Photosmart Installer iconTo open help for the embedded web server To print a network settingsTo open the embedded web server home Specifications Printer specifications Power consumption Category SpecificationsMedia types Network supportUSB support Category Specifications Power cord model numberPrintheads HP Warranty Appendix C Index HP Photosmart Pro B9100 series printer
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