HP 320399-002 manual No alert sounds when a CD or DVD drive is inserted

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Problems and Solutions

No alert sounds when a CD or DVD drive is inserted

If the notebook is off, in Standby, or in Hibernation, no action is necessary. The notebook audibly signals a successful drive insertion or removal only when the notebook is on.

Notebook cannot start up from a CD or DVD

■Allow more time. Startup from a CD or DVD may take up to 30 seconds or longer.

■Make sure the CD or DVD is bootable.

■Refer to your model-specific documentation for information about enabling the drive as a boot device.

■If the drive is removable and is currently inserted into an optional port replicator, insert the drive into a notebook drive bay.

Notebook cannot read a CD or DVD

■Allow more time. It may take up to 30 seconds or longer for the drive to determine the type of media that has been inserted.

■Make sure a single-sided CD or DVD has been inserted label side up.

■Make sure the CD or DVD is inserted exactly as directed in your model-specific or drive documentation.

■Make sure the CD or DVD is supported by the drive. For example, you can play a CD in a DVD drive, but you cannot play a DVD in a CD drive.

■Change the regional setting on the drive. For instructions, refer to your model-specific documentation or, if you are using optional DVD software, to your DVD software documentation.

■Clean the CD or DVD.

2–10	Troubleshooting

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Contents Troubleshooting Page Contents Contents Troubleshooting Index Help Is Available Is the Notebook Receiving Adequate Power? Is the Notebook Turned On?Is the Notebook Overheated? Is the System Unresponsive?Is an External Device Not Working? Is Software Functioning Abnormally? Help Is Available Help from Your Notebook Help from DocumentationHelp from the World Wide Web For help specific to your notebookHelp by Telephone Preparing to Call Customer SupportHelp from a Service Provider Accessing Customer Support Telephone NumbersProblems and Solutions Sound does not record Audio ProblemsSound is not audible Battery and Power Problems Indicators are displaying a low-battery condition Battery pack does not charge Battery pack is warm after chargingBattery pack charge displays seem inaccurate Battery pack run time is shorter than expected Standby cannot be initiatedHibernation cannot be initiated CD or DVD Problems CD or DVD drive is not recognized by the systemNo alert sounds when a CD or DVD drive is inserted DVD movie does not fill the screen DVD play is erraticDVD region error code is displayed Standby or Hibernation affects CD or DVD playDigital Memory Card or Memory Stick problems Digital memory alerts are not audibleProblems and Solutions Display Problems Display is blankDesktop icons are too large or too small Characters are dim or difficult to readFireWire connector has only 4 pins FireWire Ieee 1394 ProblemsFireWire device does not work Game sounds are erratic Game ProblemsGame frequently stops responding or locks up Primary hard drive is not recognized Hard Drive ProblemsPrimary hard drive cannot be accessed Secondary hard drive is not recognized Infrared Communication Problems Infrared link cannot be establishedStandby is preventing infrared transmission Internet Problems Internet buttons do not respondLetter keys are typing numbers Keyboard and Pointing Device ProblemsAssorted keys are typing incorrect characters Pointer drifts Keypad does not workHotkeys do not work on an external keyboard Pointer moves erratically as you typeExternal mouse does not work Pointing stick does not workTouchPad does not work PS/2 scroll mouse does not work USB keyboard or pointing device does not workNew memory module does not increase memory Memory ProblemsInsufficient memory message is displayed New memory module affects startupModem does not dial correctly Modem ProblemsNo dial tone is audible Modem dials correctly but does not connect Modem sounds are not audibleModem loses connection Modem does not connect at highest speedCharacters are garbled or transfer rates are slow Fax transmissions do not work Message reports excessive line currentNetwork Problems Connection occurs, but network seems inactiveSome network resources are not available Network connection is slowPC Card does not work and alerts are not audible PC Card problemsPC Card alerts are not audible Network PC Card stops communicating PC Card modem is not workingTelevision is blank Television problemsVideo jack has 7 pins Temperature Problems USB device does not work during startup USB ProblemsUSB device does not work Wireless LAN Wlan Device Problems Connection breaks after 3 minutes Rate indication in the Connection Status fluctuates Throughput and connection range vary Index Index DVD Index-4 See also Internet monitor, external Index-6 Index-7 USB