HP 320399-002 manual FireWire Ieee 1394 Problems, FireWire device does not work

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Problems and Solutions

FireWire (IEEE 1394) Problems

The high-speed serial bus connector available on some notebooks may be identified in your model-specific documentation as the FireWire connector or as the 1394 connector. The information in this section applies to connectors with either name.

FireWire device does not work

■Be sure the FireWire device is plugged securely into an electrical outlet as well as into the FireWire connector on the notebook.

■Verify that the device is functioning properly by connecting it to a FireWire connector on another system.

■Verify with the device manufacturer that you are using the correct driver(s).

■Use the Device Manager utility in your operating system to check for and resolve any resource conflicts.

FireWire connector has only 4 pins

The FireWire connector on your notebook may differ from the FireWire connector on a desktop computer. Desktop computers often have 6-pin FireWire connectors and notebooks often have 4-pin FireWire connectors. To connect a FireWire device with a 6-pin cable to your notebook:

■Replace the 6-pin cable on the device with a 4-pin cable.

■Use a 6-pin to 4-pin adapter.

You can obtain a 6-pin cable or a 6-pin to 4-pin adapter from most computer or electronics retailers.

A FireWire device connected to the notebook with a 4-pin connection must be connected to external power as well as to the notebook.

Troubleshooting

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Contents Troubleshooting Page Contents Contents Troubleshooting Index Help Is Available Is the Notebook Turned On? Is the Notebook Receiving Adequate Power?Is the System Unresponsive? Is the Notebook Overheated?Is an External Device Not Working? Is Software Functioning Abnormally? Help Is Available Help from Documentation Help from Your NotebookFor help specific to your notebook Help from the World Wide WebPreparing to Call Customer Support Help by TelephoneAccessing Customer Support Telephone Numbers Help from a Service ProviderProblems and Solutions Audio Problems Sound is not audibleSound does not record Battery and Power Problems Indicators are displaying a low-battery condition Battery pack is warm after charging Battery pack does not chargeBattery pack charge displays seem inaccurate Standby cannot be initiated Battery pack run time is shorter than expectedHibernation cannot be initiated CD or DVD drive is not recognized by the system CD or DVD ProblemsNo alert sounds when a CD or DVD drive is inserted DVD play is erratic DVD movie does not fill the screenStandby or Hibernation affects CD or DVD play DVD region error code is displayedDigital memory alerts are not audible Digital Memory Card or Memory Stick problemsProblems and Solutions Display is blank Display ProblemsCharacters are dim or difficult to read Desktop icons are too large or too smallFireWire Ieee 1394 Problems FireWire device does not workFireWire connector has only 4 pins Game Problems Game frequently stops responding or locks upGame sounds are erratic Hard Drive Problems Primary hard drive cannot be accessedPrimary hard drive is not recognized Secondary hard drive is not recognized Infrared link cannot be established Infrared Communication ProblemsStandby is preventing infrared transmission Internet buttons do not respond Internet ProblemsKeyboard and Pointing Device Problems Assorted keys are typing incorrect charactersLetter keys are typing numbers Hotkeys do not work on an external keyboard Keypad does not workPointer drifts Pointer moves erratically as you typePointing stick does not work TouchPad does not workExternal mouse does not work USB keyboard or pointing device does not work PS/2 scroll mouse does not workInsufficient memory message is displayed Memory ProblemsNew memory module does not increase memory New memory module affects startupModem Problems No dial tone is audibleModem does not dial correctly Modem sounds are not audible Modem dials correctly but does not connectModem does not connect at highest speed Characters are garbled or transfer rates are slowModem loses connection Message reports excessive line current Fax transmissions do not workConnection occurs, but network seems inactive Network ProblemsNetwork connection is slow Some network resources are not availablePC Card problems PC Card alerts are not audiblePC Card does not work and alerts are not audible PC Card modem is not working Network PC Card stops communicatingTelevision problems Video jack has 7 pinsTelevision is blank Temperature Problems USB Problems USB device does not workUSB device does not work during startup Wireless LAN Wlan Device Problems Connection breaks after 3 minutes Rate indication in the Connection Status fluctuates Throughput and connection range vary Index Index DVD Index-4 See also Internet monitor, external Index-6 Index-7 USB