HP 320399-002 manual Indicators are displaying a low-battery condition

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Problems and Solutions

Indicators are displaying a low-battery condition

Low-battery indicators vary by model and settings. Common indicators include audible alarms, messages on the screen, and lights that flash or change color.

■To interpret or set low-battery indicators, refer to your model-specific or operating system online Help or printed documentation.

■To respond to a low-battery indicator:

❏If your work remains on the screen, save your work, then initiate Hibernation. To continue working, connect the notebook to external power. Be sure to replace or recharge the battery pack before again running the notebook on battery power.

❏If the screen is blank, the notebook may have initiated Hibernation. To continue working, connect the notebook to external power, then restore from Hibernation. Be sure to replace or recharge the battery pack before again running the notebook on battery power.

❏If your unsaved work is lost after restoring power, the notebook may have been unable to initiate Hibernation because Hibernation was disabled. HP strongly recommends that you run the notebook on battery power only while Hibernation is enabled. To enable Hibernation:

◆In Windows 2000 Professional, select Start > Settings > Control Panel. Double-click Power Options, select the Hibernate tab, then select the Enable Hibernate Support check box.

◆In Windows XP, select Start > Control Panel > Performance and Maintenance > Power Options icon. Select the Hibernate tab, then select the Enable Hibernate Support check box.

2–4	Troubleshooting

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Contents Troubleshooting Page Contents Contents Troubleshooting Index Help Is Available Is the Notebook Receiving Adequate Power? Is the Notebook Turned On?Is the Notebook Overheated? Is the System Unresponsive?Is an External Device Not Working? Is Software Functioning Abnormally? Help Is Available Help from Your Notebook Help from DocumentationHelp from the World Wide Web For help specific to your notebookHelp by Telephone Preparing to Call Customer SupportHelp from a Service Provider Accessing Customer Support Telephone Numbers Problems and Solutions Sound does not record Audio ProblemsSound is not audible Battery and Power Problems Indicators are displaying a low-battery condition Battery pack does not charge Battery pack is warm after chargingBattery pack charge displays seem inaccurate Battery pack run time is shorter than expected Standby cannot be initiatedHibernation cannot be initiated CD or DVD Problems CD or DVD drive is not recognized by the systemNo alert sounds when a CD or DVD drive is inserted DVD movie does not fill the screen DVD play is erraticDVD region error code is displayed Standby or Hibernation affects CD or DVD playDigital Memory Card or Memory Stick problems Digital memory alerts are not audibleProblems and Solutions Display Problems Display is blankDesktop icons are too large or too small Characters are dim or difficult to readFireWire connector has only 4 pins FireWire Ieee 1394 ProblemsFireWire device does not work Game sounds are erratic Game ProblemsGame frequently stops responding or locks up Primary hard drive is not recognized Hard Drive ProblemsPrimary hard drive cannot be accessed Secondary hard drive is not recognized Infrared Communication Problems Infrared link cannot be establishedStandby is preventing infrared transmission Internet Problems Internet buttons do not respondLetter keys are typing numbers Keyboard and Pointing Device ProblemsAssorted keys are typing incorrect characters Keypad does not work Hotkeys do not work on an external keyboardPointer drifts Pointer moves erratically as you typeExternal mouse does not work Pointing stick does not workTouchPad does not work PS/2 scroll mouse does not work USB keyboard or pointing device does not workMemory Problems Insufficient memory message is displayedNew memory module does not increase memory New memory module affects startupModem does not dial correctly Modem ProblemsNo dial tone is audible Modem dials correctly but does not connect Modem sounds are not audibleModem loses connection Modem does not connect at highest speedCharacters are garbled or transfer rates are slow Fax transmissions do not work Message reports excessive line currentNetwork Problems Connection occurs, but network seems inactiveSome network resources are not available Network connection is slowPC Card does not work and alerts are not audible PC Card problemsPC Card alerts are not audible Network PC Card stops communicating PC Card modem is not workingTelevision is blank Television problemsVideo jack has 7 pins Temperature Problems USB device does not work during startup USB ProblemsUSB device does not work Wireless LAN Wlan Device Problems Connection breaks after 3 minutes Rate indication in the Connection Status fluctuates Throughput and connection range vary Index Index DVD Index-4 See also Internet monitor, external Index-6 Index-7 USB