HP 320399-002 manual Help from the World Wide Web, For help specific to your notebook

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Help Is Available

For help specific to your notebook:

In Windows 2000 Professional, select Start > Help.

In Windows XP, select Start > Help and Support.

Refer also to the model-specific guides included with your notebook. Model-specific guides vary by model. Typical titles include: Startup Guide, Hardware Guide, Software Guide, and Reference Guide. Model-specific guides may be printed or provided on the Documentation Library CD.

For general troubleshooting help: This troubleshooting guide provides general troubleshooting tips. These tips apply to most notebooks but do not include model-specific procedures.

Help from the World Wide Web

Most hardware and software manufacturers provide extensive troubleshooting information on their Web sites and provide their Web site address on their packaging or documentation.

At the HP Web site, you can browse the reference information or submit questions via email to customer support specialists. To access the support area of the Web site, use your Web browser to visit:

http://www.hp.com/support

To access specific areas of the HP Web site directly, HP recommends that you use the links in the Help and Support Center utility. To access the utility:

In Windows 2000 Professional, select Start > Help.

In Windows XP, select Start > Help and Support.

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Troubleshooting

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Contents Troubleshooting Page Contents Contents Troubleshooting Index Help Is Available Is the Notebook Receiving Adequate Power? Is the Notebook Turned On?Is the Notebook Overheated? Is the System Unresponsive?Is an External Device Not Working? Is Software Functioning Abnormally? Help Is Available Help from Your Notebook Help from DocumentationHelp from the World Wide Web For help specific to your notebookHelp by Telephone Preparing to Call Customer SupportHelp from a Service Provider Accessing Customer Support Telephone NumbersProblems and Solutions Sound does not record Audio ProblemsSound is not audible Battery and Power Problems Indicators are displaying a low-battery condition Battery pack does not charge Battery pack is warm after chargingBattery pack charge displays seem inaccurate Battery pack run time is shorter than expected Standby cannot be initiatedHibernation cannot be initiated CD or DVD Problems CD or DVD drive is not recognized by the systemNo alert sounds when a CD or DVD drive is inserted DVD movie does not fill the screen DVD play is erraticDVD region error code is displayed Standby or Hibernation affects CD or DVD playDigital Memory Card or Memory Stick problems Digital memory alerts are not audibleProblems and Solutions Display Problems Display is blankDesktop icons are too large or too small Characters are dim or difficult to readFireWire connector has only 4 pins FireWire Ieee 1394 ProblemsFireWire device does not work Game sounds are erratic Game ProblemsGame frequently stops responding or locks up Primary hard drive is not recognized Hard Drive ProblemsPrimary hard drive cannot be accessed Secondary hard drive is not recognized Infrared Communication Problems Infrared link cannot be establishedStandby is preventing infrared transmission Internet Problems Internet buttons do not respondLetter keys are typing numbers Keyboard and Pointing Device ProblemsAssorted keys are typing incorrect characters Pointer drifts Keypad does not workHotkeys do not work on an external keyboard Pointer moves erratically as you typeExternal mouse does not work Pointing stick does not workTouchPad does not work PS/2 scroll mouse does not work USB keyboard or pointing device does not workNew memory module does not increase memory Memory ProblemsInsufficient memory message is displayed New memory module affects startupModem does not dial correctly Modem ProblemsNo dial tone is audible Modem dials correctly but does not connect Modem sounds are not audibleModem loses connection Modem does not connect at highest speedCharacters are garbled or transfer rates are slow Fax transmissions do not work Message reports excessive line currentNetwork Problems Connection occurs, but network seems inactiveSome network resources are not available Network connection is slowPC Card does not work and alerts are not audible PC Card problemsPC Card alerts are not audible Network PC Card stops communicating PC Card modem is not workingTelevision is blank Television problemsVideo jack has 7 pins Temperature Problems USB device does not work during startup USB ProblemsUSB device does not work Wireless LAN Wlan Device Problems Connection breaks after 3 minutes Rate indication in the Connection Status fluctuates Throughput and connection range vary Index Index DVD Index-4 See also Internet monitor, external Index-6 Index-7 USB