Help Is Available
Help by Telephone
Preparing to Call Customer Support
To provide the fastest possible resolution of your problem, have the following items available when you call:
■The notebook.
■Serial number and model description, which are provided on labels affixed to the notebook.
■Purchase date on the invoice.
■Conditions under which the problem has occurred.
■Error messages that have been displayed.
■Brand and model name of the optional printer(s) you are using.
■Operating system version number and registration number. To display the operating system version number and registration number:
❏In Windows 2000 Professional, select Start > Settings > Control Panel > System > General tab.
❏In Windows XP, select Start > Control Panel > Performance and Maintenance > System > General tab.
Troubleshooting |