HP 320399-002 Pointing stick does not work, TouchPad does not work, External mouse does not work

Problems and Solutions

Pointing stick does not work

■If an optional external mouse is connected to the system, it may disable the pointing stick. Some models include a utility, often called the Setup utility, in which you can set the system to respond to both an external mouse and the pointing stick.

■If your notebook has both a TouchPad and a pointing stick, be sure the notebook is set to respond to the pointing stick.

■Restart the notebook.

TouchPad does not work

■Press the TouchPad on/off button, if available on your notebook, to turn on the TouchPad.

■If an external mouse is connected to the system, it may disable the TouchPad. Some models include a utility, often called the Setup utility, in which you can set the system to respond to both an external mouse and the TouchPad.

■If your notebook has both a pointing stick and a TouchPad, be sure the notebook is set to respond to the TouchPad.

■Clean the TouchPad with a damp cloth, then wipe it dry.

■Adjust the TouchPad sensitivity settings. On some models, these settings are accessible through the operating system mouse window. Refer to your model-specific documentation for information about any additional TouchPad settings.

■Restart the notebook.

External mouse does not work

■Make sure the mouse is securely connected to the system and that the correct drivers are installed.

■Clean the mouse.

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