HP 320399-002 manual Contents

Page 3

Contents

1 Help Is Available

Quick Solutions Checklist . . . . . . . . . . . . . . . . . . . . . . . . 1–2Is the Notebook Receiving Adequate Power? . . . . . . 1–2 Is the Notebook Turned On? . . . . . . . . . . . . . . . . . . . 1–2Is the Notebook Overheated? . . . . . . . . . . . . . . . . . . 1–3Is the System Unresponsive?. . . . . . . . . . . . . . . . . . . 1–3Is an External Device Not Working?. . . . . . . . . . . . . 1–4Is Software Functioning Abnormally? . . . . . . . . . . . 1–5

Finding the Help You Need . . . . . . . . . . . . . . . . . . . . . . . 1–7Help from Your Notebook. . . . . . . . . . . . . . . . . . . . . 1–7 Help from Documentation . . . . . . . . . . . . . . . . . . . . . 1–7Help from the World Wide Web . . . . . . . . . . . . . . . . 1–8Help by Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9Help from a Service Provider . . . . . . . . . . . . . . . . . 1–10

2 Problems and Solutions

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2Sound is not audible . . . . . . . . . . . . . . . . . . . . . . . . . 2–2Sound does not record . . . . . . . . . . . . . . . . . . . . . . . . 2–2 Battery and Power Problems . . . . . . . . . . . . . . . . . . . . . . 2–3 Notebook does not turn on. . . . . . . . . . . . . . . . . . . . . 2–3 Notebook turns off unexpectedly . . . . . . . . . . . . . . . 2–3 Indicators are displaying a low-battery condition . . . 2–4 Battery pack does not charge. . . . . . . . . . . . . . . . . . . 2–5 Battery pack is warm after charging . . . . . . . . . . . . . 2–5

Troubleshooting

iii

Image 3

Contents Troubleshooting Page Contents Contents Troubleshooting Index Help Is Available Is the Notebook Turned On? Is the Notebook Receiving Adequate Power?Is the System Unresponsive? Is the Notebook Overheated?Is an External Device Not Working? Is Software Functioning Abnormally? Help Is Available Help from Documentation Help from Your NotebookFor help specific to your notebook Help from the World Wide WebPreparing to Call Customer Support Help by TelephoneAccessing Customer Support Telephone Numbers Help from a Service ProviderProblems and Solutions Audio Problems Sound is not audibleSound does not record Battery and Power Problems Indicators are displaying a low-battery condition Battery pack is warm after charging Battery pack does not chargeBattery pack charge displays seem inaccurate Standby cannot be initiated Battery pack run time is shorter than expectedHibernation cannot be initiated CD or DVD drive is not recognized by the system CD or DVD ProblemsNo alert sounds when a CD or DVD drive is inserted DVD play is erratic DVD movie does not fill the screenStandby or Hibernation affects CD or DVD play DVD region error code is displayedDigital memory alerts are not audible Digital Memory Card or Memory Stick problemsProblems and Solutions Display is blank Display ProblemsCharacters are dim or difficult to read Desktop icons are too large or too smallFireWire Ieee 1394 Problems FireWire device does not workFireWire connector has only 4 pins Game Problems Game frequently stops responding or locks upGame sounds are erratic Hard Drive Problems Primary hard drive cannot be accessedPrimary hard drive is not recognized Secondary hard drive is not recognized Infrared link cannot be established Infrared Communication ProblemsStandby is preventing infrared transmission Internet buttons do not respond Internet ProblemsKeyboard and Pointing Device Problems Assorted keys are typing incorrect charactersLetter keys are typing numbers Pointer moves erratically as you type Keypad does not workHotkeys do not work on an external keyboard Pointer driftsPointing stick does not work TouchPad does not workExternal mouse does not work USB keyboard or pointing device does not work PS/2 scroll mouse does not workNew memory module affects startup Memory ProblemsInsufficient memory message is displayed New memory module does not increase memoryModem Problems No dial tone is audibleModem does not dial correctly Modem sounds are not audible Modem dials correctly but does not connectModem does not connect at highest speed Characters are garbled or transfer rates are slowModem loses connection Message reports excessive line current Fax transmissions do not workConnection occurs, but network seems inactive Network ProblemsNetwork connection is slow Some network resources are not availablePC Card problems PC Card alerts are not audiblePC Card does not work and alerts are not audible PC Card modem is not working Network PC Card stops communicatingTelevision problems Video jack has 7 pinsTelevision is blank Temperature Problems USB Problems USB device does not workUSB device does not work during startup Wireless LAN Wlan Device Problems Connection breaks after 3 minutes Rate indication in the Connection Status fluctuates Throughput and connection range vary Index Index DVD Index-4 See also Internet monitor, external Index-6 Index-7 USB