Secondary hard drive is not recognized. . . . . . . . . . 2–20Notebook cannot start from a secondary
hard drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20Infrared Communication Problems . . . . . . . . . . . . . . . . 2–21Infrared link cannot be established . . . . . . . . . . . . . 2–21Notebook does not transmit or receive data . . . . . . 2–22Standby is preventing infrared transmission . . . . . . 2–22Internet Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23Notebook cannot connect to the Internet. . . . . . . . . 2–23Internet buttons do not respond . . . . . . . . . . . . . . . . 2–23Notebook cannot browse a selected Web site . . . . . 2–23Keyboard and Pointing Device Problems . . . . . . . . . . . 2–24Notebook keyboard keys stick or do not respond . . 2–24Assorted keys are typing incorrect characters . . . . . 2–24Letter keys are typing numbers . . . . . . . . . . . . . . . . 2–24Keypad does not work . . . . . . . . . . . . . . . . . . . . . . . 2–25Hotkeys do not work on an external keyboard . . . . 2–25Pointer drifts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25Pointer moves erratically as you type . . . . . . . . . . . 2–25Pointing stick does not work . . . . . . . . . . . . . . . . . . 2–26TouchPad does not work . . . . . . . . . . . . . . . . . . . . . 2–26External mouse does not work. . . . . . . . . . . . . . . . . 2–26PS/2 scroll mouse does not work. . . . . . . . . . . . . . . 2–27USB keyboard or pointing device does not work . . 2–27Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28Insufficient memory message is displayed . . . . . . . 2–28New memory module does not increase memory . . 2–28New memory module affects startup. . . . . . . . . . . . 2–28Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29No dial tone is audible . . . . . . . . . . . . . . . . . . . . . . . 2–29 Modem does not dial correctly . . . . . . . . . . . . . . . . 2–29 Modem dials correctly but does not connect . . . . . . 2–30 Modem sounds are not audible . . . . . . . . . . . . . . . . 2–30 Modem does not connect at highest speed . . . . . . . 2–31 Characters are garbled or transfer rates are slow. . . 2–31 Modem loses connection . . . . . . . . . . . . . . . . . . . . . 2–31