HP 320399-002 Standby or Hibernation affects CD or DVD play, DVD region error code is displayed

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Problems and Solutions

Standby or Hibernation affects CD or DVD play

Initiating Standby or Hibernation while playing a CD or DVD may stop the play or diminish the quality of the play.

■Remove the CD or DVD from the drive before initiating Standby or Hibernation.

■If Standby or Hibernation is initiated while playing a CD or DVD, resume from Standby or restore from Hibernation, then restart the notebook.

DVD region error code is displayed

Change the regional setting on the drive. (There may be a limited amount of times the regional setting can be changed.) For instructions, refer to your model-specific documentation or, if you are using optional DVD software, to your DVD software documentation.

2–12	Troubleshooting

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Contents Troubleshooting Page Contents Contents Troubleshooting Index Help Is Available Is the Notebook Receiving Adequate Power? Is the Notebook Turned On?Is the Notebook Overheated? Is the System Unresponsive?Is an External Device Not Working? Is Software Functioning Abnormally? Help Is Available Help from Your Notebook Help from DocumentationHelp from the World Wide Web For help specific to your notebookHelp by Telephone Preparing to Call Customer SupportHelp from a Service Provider Accessing Customer Support Telephone NumbersProblems and Solutions Sound is not audible Audio ProblemsSound does not record Battery and Power Problems Indicators are displaying a low-battery condition Battery pack does not charge Battery pack is warm after chargingBattery pack charge displays seem inaccurate Battery pack run time is shorter than expected Standby cannot be initiatedHibernation cannot be initiated CD or DVD Problems CD or DVD drive is not recognized by the systemNo alert sounds when a CD or DVD drive is inserted DVD movie does not fill the screen DVD play is erraticDVD region error code is displayed Standby or Hibernation affects CD or DVD playDigital Memory Card or Memory Stick problems Digital memory alerts are not audibleProblems and Solutions Display Problems Display is blankDesktop icons are too large or too small Characters are dim or difficult to readFireWire device does not work FireWire Ieee 1394 ProblemsFireWire connector has only 4 pins Game frequently stops responding or locks up Game ProblemsGame sounds are erratic Primary hard drive cannot be accessed Hard Drive ProblemsPrimary hard drive is not recognized Secondary hard drive is not recognized Infrared Communication Problems Infrared link cannot be establishedStandby is preventing infrared transmission Internet Problems Internet buttons do not respondAssorted keys are typing incorrect characters Keyboard and Pointing Device ProblemsLetter keys are typing numbers Keypad does not work Hotkeys do not work on an external keyboardPointer drifts Pointer moves erratically as you typeTouchPad does not work Pointing stick does not workExternal mouse does not work PS/2 scroll mouse does not work USB keyboard or pointing device does not workMemory Problems Insufficient memory message is displayedNew memory module does not increase memory New memory module affects startupNo dial tone is audible Modem ProblemsModem does not dial correctly Modem dials correctly but does not connect Modem sounds are not audibleCharacters are garbled or transfer rates are slow Modem does not connect at highest speedModem loses connection Fax transmissions do not work Message reports excessive line currentNetwork Problems Connection occurs, but network seems inactiveSome network resources are not available Network connection is slowPC Card alerts are not audible PC Card problemsPC Card does not work and alerts are not audible Network PC Card stops communicating PC Card modem is not workingVideo jack has 7 pins Television problemsTelevision is blank Temperature Problems USB device does not work USB ProblemsUSB device does not work during startup Wireless LAN Wlan Device Problems Connection breaks after 3 minutes Rate indication in the Connection Status fluctuates Throughput and connection range vary Index Index DVD Index-4 See also Internet monitor, external Index-6 Index-7 USB