HP GS1280 manual HP Proactive, Critical Services

QuickSpecs

HP AlphaServer GS1280 Systems

ES/GS Common Options

HP Proactive 24	Service-level management
	Assigned account manager
	Account support plan
	Onsite support planning meetings
	Quarterly activity reviews
	One HP technical service engagement for selected hardware environments
	Availability management
	Site environmental survey
	System healthcheck assessment for central server
	Configuration, change, and release management
	Semi-annual operating systems patch analysis and management
	Semi-annual firmware updates and micro-code recommendations
	Remote monitoring for event notification
	Incident and problem management
	24x7 HW/SW support
	4-hour response on-site hardware support
	2-hour response for software support
	Phone number for problem resolution
	HP Proactive 24, 12 months	HA111A1-aaa
	HP Proactive 24, 36 months	HA111A3-aaa
Critical Services	Service-level management
	Assigned HP-certified customer support team
	Remote monitoring of IT environment's stability
	Quarterly onsite support planning and activity report meetings
	Two HP technical service engagement for selected hardware environments
	Availability management
	Site environmental survey
	Availability checkup to assess state of IT environment against availability objectives
	Configuration, change, and release management
	Quarterly operating systems patch analysis and management
	Quarterly firmware updates and micro-code recommendations
	Remote monitoring for event notification
	Incident and problem management
	24x7 HW/SW support
	Dedicated, mission critical phone number for problem resolution
	Immediate connection to experts and intervention for critical hardware and software
	problems
	Immediate dispatch of an engineer for critical hardware problems
	Accelerated escalation management
	Critical Services, 12 months	HA112A1-aaa
	Critical Services, 36 months	HA112A3-aaa

DA - 11921 Worldwide — Version 24 — July 23, 2007 Page 51