HP CM8060 Color with Edgeline Technology manual Problem-solving checklists, Problems with all jobs

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Problem-solving checklists

If the device is not responding correctly, complete the steps in the following checklists. If you discover a problem that you cannot resolve, contact the system administrator for help.

Problems with all jobs

1.Make sure at least one status light on the control panel is lit. If no lights are on, complete these steps:

a.Press the on/off button on the control panel.

b.Check the master power switch at the right-rear corner of the device. Make sure it is in the on position.

c.Check the power cable to see if it is securely connected at both ends.

d.Check the power source by plugging the device directly into the wall or into a different outlet.

2.If the device is receiving power but is not responding, check the cabling. Make sure the network cable is secure.

3.Check the status line on the control panel for messages. See Control-panel messages on page 79.

Problems with copy and scan jobs

1.For copy jobs, make sure that paper is loaded in the tray you are trying to use.

2.If you are trying to use the document feeder, try scanning from the glass. If the job is successful, the problem is with the document feeder. Contact the system administrator.

3.If you cannot scan with the document feeder or from the glass, the problem is with the scanner mechanism. Contact the system administrator.

Problems with print jobs

1.Make sure that paper is loaded in the tray you are trying to use.

2.Print a configuration page. From the Home screen, touch Administration. Touch Information, and then touch Configuration Page.

a.If the configuration page does not print, make sure paper is loaded in the tray. Also check the control panel to see if the page has jammed inside the device. See Clear jams

on page 80.

If the tray has paper and the page did not jam, the problem is with the device hardware. Contact the system administrator.

b.If the configuration page prints, the device hardware is printing correctly. The problem is with the computer, the printer driver, the network, or with the software program. Continue with the next step.

ENWW	Problem-solving checklists 77

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Contents HP CM8060/CM8050 Color MFP with Edgeline Technology Page HP CM8060/CM8050 Color MFP with Edgeline Technology Trademark Credits Table of contents Fax Maintain the device Appendix a Regulatory statements Solve problemsDevice basics Conventions used in this guide Front view Product walkaroundBack view left side Back view right sideSingle output bin Optional HP 4-Bin Job Separator Optional finishersOptional HP Multifunction Finisher Turn the device on and off Control-panel layout Use the control panelDevice status line Home screenSign In or Sign Out Control-panel Help system Buttons on the touchscreenRecommended paper Supported paper1Supported brands of paper for this device Recommended paper for specific types of documents Guidelines for using specialty papers2Guidelines for specialty papers Paper type GuidelinesDocument type Recommended paper Type of finish 3Recommended papers for document types4Supported paper types for each tray Supported paper types for each trayPaper type that is listed Description Printer driver or on the control PanelSupported paper sizes for each tray Size Dimensions5Supported paper sizes for each tray SRA4 TraySupported paper sizes for each bin Capacity of each tray and bin6Capacity of each tray and bin 7Supported paper sizes for each binLoad Tray 1 manual feed tray Load traysLoad trays Load Trays 2, 3, Enww Load Tray 8Load special paper Load special types of paperPaper type Tray 1 paper orientation Tray 5 paper orientationEnww Use the device Copy from the document feeder CopyCopy mixed-size originals Copy from the glassEnww 1Options for copy jobs Adjust the copy settingsOption name Description Image Justify Use the job-build feature Fax Configure the fax options for each job2Options for fax jobs Receive faxes Send faxesPromote a fax in the job queue Use Windows PC fax send Cancel faxesSend a fax to a single recipient Send a fax to multiple recipients Insert special characters in the fax number Send a fax by using the phone book3Special characters for fax numbers Special character FunctionAdd names to the phone book Edit the phone bookEdit names in the phone book Remove names from the phone bookSend a scanned file as an e-mail attachment Send to e-mailUse an address Use the e-mail address book4Options for e-mail jobs Configure the e-mail options for each jobSend a scanned file to a network folder Send to a network folder5Options for network folder jobs Set the folder optionsStore jobs at the device Job StorageStore jobs from a computer Configure the job storage options6Types of stored jobs 7Options for stored jobsUse this feature to shift the image on Delete stored jobs Retrieve stored jobsType of stored job Action after printing Open the job queue Check job status and use the job queueProcess multiple job types Job priorities Promote and interrupt jobs in the queueJob interruption Print from a Windows computer Windows printer driver featuresSelect a tray Select an output bin for print jobsStore jobs Set the color qualityCreate and use printing shortcuts Resize documents Use watermarksUse printing shortcuts Reduce or enlarge a documentSet a custom paper size Print using different paperInsert blank or preprinted sheets Print on both sides of the paper Chapter page layoutLayout options for printing on both sides Create booklets Print multiple pages on one sheet of paper in WindowsUse the HP Digital Imaging Options dialog box Shift images onOpen the HP Digital Imaging Options dialog box Configure the driver to recognize the finisher Use the Services tabSet the stapling options Set the color optionsPrint from a Macintosh computer Macintosh printer driver featuresSelect an output bin Create a preset Create and use presetsUse presets Print a cover Print on a custom paper sizeNext to Scaling, select Proportional, or Fit To Print multiple pages on one sheet of paperUse the Services menu Maintain the device Replace ink cartridges Replace ink cartridges Replace staple cartridges Replace staple cartridges Enww Clean the outside of the device Clean the deviceClean the touchscreen Clean the glass scanner strip Clean the flatbed glassClean the white-vinyl backing Solve problems System administrator Problems with all jobs Problem-solving checklistsProblems with copy and scan jobs Problems with print jobsEnww Control-panel messages Clear jams Precautions for clearing jams Method for clearing jamsPrevent jams Enww Regulatory statements FCC regulations Declaration of Conformity Declaration of conformityHewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Enww Index Jams FIHEnww Enww Enww Enww Page C5956-90347