HP 1020xi Fax, 1020 Fax Use Hewlett-Packard Support Services, Before calling Customer Support

Page 92

hp fax 1020 series

Use Hewlett-Packard Support Services

www.hp.com

If you are unable to find the answer you need in the printed documentation supplied with your product or on the web, you can contact one of the HP support services listed in the following pages. If a support service number is not listed for your country, contact your nearest authorized HP dealer for help.

Before calling Customer Support

1Make sure that

•Your unit is plugged in and turned on.

•The correct print cartridge is installed properly. •The recommended paper is loaded in the input tray.

2Reset your unit by unplugging it and plugging it in again.

3If you need to speak to an HP Customer Support Representative:

•Have your serial number ready. •Print a Self-Test Report.

•Be prepared to discuss your problem in detail.

4Be near your unit when you call.

Prepare your unit for shipment

If you are requested to send in your unit for service, do the following:

•Remove the print cartridge and place it in an airtight bag so it will not dry out. Do not send the print cartridge with the unit unless asked to do so.

•If you do not have the original packing material, you can request a replacement package set from HP Customer Support. Shipping damage caused by improper packaging is not covered under the warranty.

•Include these items in the box:

•A brief description of the symptoms (sample prints are helpful).

•A copy of your sales slip or proof of purchase (to establish the warranty period)

•Your name, address, and telephone number where you can be reached during the day.

&￿￿￿￿￿'￿￿￿￿￿￿￿￿￿￿

4￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿

&￿￿￿￿￿'￿￿￿￿￿￿￿￿￿￿

 

4￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿￿

 

 

 

 

U.S. during warranty

(208) 323-2551

Germany

+49 (0) 180 52 58 143

M-F: 6am–10 pm MST,

 

 

(0.24 DM/min)

Sat:9am–4pm MST

 

 

 

 

U.S. post warranty

(800) 999-1148

Greece

+30

160 73 603

(per call charge)

 

 

 

 

U.S. post warranty

(900) 555-1500

Ireland

+353 (0) 662 5525

($2.50 per minute)

 

 

 

 

 

 

 

 

Austria

+43 (0) 810 00 6080

Italy

+39 (0) 02 264 10350

 

 

 

 

Belgium (Flemish)

+32 (0) 02 626 8806

Mexico

01-800-472-6684

 

 

 

 

Belgium (French)

+32 (0) 02 626 8807

Mexico (Mexico City)

5258 9922

 

 

 

 

 

Brazil

0800 157751

Netherlands

+31

(0) 20 606 8751

 

0800 130999

 

 

 

Brazil (São Paulo)

(11) 3747-7799

Norway

+47 22 11 6299

 

(11) 4197-4998

 

 

 

Canada during warranty

(905) 206-4663

Portugal

+351 21 3176333

Canada post warranty

(877) 621-4722

Spain

+34

902 321 123

(per call charge)

 

 

 

 

 

 

 

 

 

Colombia

9-800-114-726

Sweden

+46

(0) 8 619 2170

 

 

 

 

 

Denmark

+45 39 29 4099

United Kingdom

+44

(0) 207 512 52 02

 

 

 

 

Europe (English)

+44 (0) 207 512 5202

Venezuela

0-800-47468368

 

 

 

 

Finland

+358 (0) 203 47 288

Venezuela (Caracas)

(502) 207-8488

 

 

 

 

 

France

+33 (0) 01 43 62 34 34

 

 

 

 

 

 

 

 

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Contents User Guide Safety Information Quick Start Loading paper Setting the paper size 4Basic Setup will display1Fax Functions will display 1Date & Time will displayStandard faxing Loading documents to fax or copySending a fax TEL Answer Mode FAX or TAM/FAX Answer ModeReceiving a fax Scan & FaxMaking a copy Making telephone callsReceiving telephone calls Hp faxRecord Erase Messages Table of Contents Printing the speed dial list Printing the broadcast list Iii Hp fax 1020 series Front Panel and Menus Front Panel0Canada & U.S Menu Button 4Resolution will display Navigating the menusEntering dates, times, text, and telephone numbers Fine32+ Setting Up to Receive Faxes Setting the Answer Mode Setting the TAM/FAX RingToll Saver 5Rings & Volume will display1TAM/FAX Ring will display Setting the FAX Ring SilentFax Ring Count will display Using Answer Pattern Distinctive Ring Pattern Example3Answer Pattern will display 7Advanced Setup will display Silent Detect1Scan & Fax will display 3Silent Detect will displayUsing an External Answering Machine Using Caller ID-U.S. and Canada onlyPrinting a list of calls Using Speed Dialing and Broadcasting Setting up Speed Dials and One Touch Buttons01Unassigned will display 3Set Speed Dial will display1Speed Dial will display Dialing a Programmed Number Dialing with Speed Dial codes Sending a Fax to Several PeopleDialing with One-Touch buttons 2Broadcast List will display Entry01-3001 will display2Broadcasting will display Sendinga broadcast fax1Send Fax Later will display Deleting an Entry 3Delete Entry will displayPrinting the broadcast list Printing the Speed Dial or Broadcast ListPrinting the speed dial list Answering Machine Answering Machine TAMTo play the outgoing message Recording Outgoing MessagesTo record the outgoing message Setting Rings Listening to Messages2Call Screening will display Screening Calls1Message Length will display Changing the Length of Messages Listening to Messages Remotely Pincode *000 will displayRetrieving messages To skip Message 1, press 2. Message 2 begins to play Fax Functions Receiving FaxesFax polling 4Poll Receive will displayStandard method Fax Functions Steps Page20 Sending a fax to multiple numbersTime xxxx will display CancelSendingyour fax at a later time Light Dark will display Fax SettingsContrast Resolution To scroll to the setting you want Fax reduction 2Fax Reduction will displayPrinting Reports Prints a report of the last fax transactionFront panel button Fax Forwarding 3Fax Forwarding will displayHp fax 1020 series Making Copies Changing Copy Contrast and ResolutionCopy Functions Reducing Copies 5Copy Reduction will displayCollating Copies 6Copy Collation will displayHp fax 1020 series Other Features Changing the Date and TimeSetting Auto Reports Changing the Fax Header2Fax Header will display Your Fax No. will displayEvery Error 5Rings and Volume will displayTurning Beep Sounds On and Off Send Only , and OffSetting ECM Changing the Country and Language 7Country & Lang will displayResetting the Defaults 5Reset Defaults will displayTelephone Functions Changing Volume Handset and speaker volume Ring volume4Ring Volume will display SoftRedialing Maintenance and Troubleshooting Cleaning the Print Cartridge 7Adv. Setup will display6Clean Cartridge will display Changing Print CartridgesPrinting Faxes Stored in Memory 2Print Report will displayMessages on the Display and Error Log 7Reprint Faxes will displayRecord longer message Troubleshooting Press Start/CopyAs a in your number Clearing Paper Jams Clearing document jamsClearing paper jams Hp fax 1020 series Print Cartridge Specifications and RegulatoryPaper Types and Sizes Product Specifications Specifications are subject to change without notice300 dpi, Inkjet Regulatory Information #?0&&@2 2A-2A6&7 1126117 Specifications Use Hewlett-Packard Support Services Before calling Customer SupportWarranty #?/29+232+0 Index TAM/FAX8 TEL8OGM Text Page Environmental Product Stewardship Program C8580-90106
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