HP C7250, C7288, C7280 manual Network troubleshooting, HP All-in-One does not print

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I received a message on the display about a paper jam or a blocked print head assembly

Solution: If either a paper jam or blocked print head assembly error message appears on the display, there might be some packing material inside the HP All-in-One. Open the ink cartridge door, and check for obstructions in the device. Remove any packing materials or other obstructions.

The HP All-in-One does not print

Solution: If the HP All-in-One and computer are not communicating with each other, try the following:

•Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in- One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

•Make sure the ink cartridges are installed.

•Make sure you have paper loaded in the input tray.

•Check that the HP All-in-One does not have a paper jam.

•Check that the print carriage is not jammed.

Open the ink cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again.

•Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

•Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

•Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information.

•Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

•If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

•Check other printers or scanners. You might need to disconnect older products from your computer.

•Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again.

•If the HP All-in-One is offline, turn the HP All-in-One off and on again. Start a print job.

•If necessary, remove and then install the software you installed with the HP All-in-One again. For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

Troubleshooting and support

Network troubleshooting

This section addresses problems you might encounter while setting up a network.

Wired network setup troubleshooting

This section addresses problems you might encounter setting up a wired network.

Network troubleshooting

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Contents
HP Photosmart C7200 All-in-One series Hewlett-Packard Company notices Contents Technical information Troubleshooting and supportHP All-in-One at a glance HP All-in-One overviewOne overview Control panel featuresLabel Name and Description Setup Guide Find more informationOnscreen Help Wired network setup Network setupWhat you need for a wired network Connect the HP All-in-One to the networkTo connect the HP All-in-One to the network Integrated wireless Wlan 802.11 network setup Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the HP All-in-One with the Wireless Setup WizardTo connect the HP All-in-One with SecureEasySetup Wireless ad hoc network setupCreate a network profile for a Windows XP computer What you need for an ad hoc networkCreate a network profile for other operating systems Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled To connect to a wireless ad hoc networkPress to highlight Wireless Setup Wizard, and then press OK Install the software for a network connection To install the Windows HP All-in-One softwareConnect to additional computers on a network Manage your network settings Change basic network settings from the control panelTo change a USB connection to a wired Ethernet connection Turn the wireless radio on and off Use the Wireless Setup WizardView and print network settings Restore network defaultsAutomatic Full Half Print the wireless network testChange IP settings Set link speedIP Address Subnet Mask Default Gateway Set up the HP All-in-One for faxing Fax setupCase a Separate fax line no voice calls received To set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the HP All-in-One with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a shared voice/fax lineChange settings on the HP All-in-One to receive faxes Set the answer modeTo set up the HP All-in-One with voice mail To set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ringing Set the fax header Test your fax setupTo test your fax setup from the control panel To set a default fax header from the control panelSet the fax header Load originals and load paper Load an original in the automatic document feederTo load an original in the document feeder tray To load full-size paper Load an original on the glassLoad full-size paper To load an original on the scanner glassChapter To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paperView and select photos Avoid paper jamsTo view, select, and print photos Scan an image Scan an original to a computerScan an original to a memory card or storage device To make a copy from the control panel Make a copySend a basic fax To save a scan to a memory card or storage deviceTo check the ink levels from the control panel Check the estimated ink levelsTo send a basic fax from the control panel Press Fax MenuTo replace the ink cartridges Replace the ink cartridgesUse HP All -in One features Clean the HP All-in-One Clean the glassTo clean the glass Clean the lid backing To clean the lid backing Uninstall and reinstall the software Hardware setup troubleshootingHP All-in-One will not turn on Solution Display shows the wrong language Wrong measurements are showing in menus on the displayTo set your language and country/region Network troubleshooting Wired network setup troubleshootingHP All-in-One does not print Computer is unable to discover the HP All-in-One Printer not Found screen appears during installationTo make sure your network connection is active Wireless setup troubleshootingConnect to an integrated wireless Wlan 802.11 network on Cannot connect to network during setupReceived a System Requirements Error No TCP/IP Invalid WEP key during wireless setupInvalid passphrase during wireless setup Network software installation troubleshootingFax test failed Fax setup troubleshootingSolution What to do Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxesTroubleshooting and support If you hear noise Try setting the Fax Speed to Medium 14400 or SlowHP All-in-One cannot send faxes, but can receive faxes HP All-in-One is having problems sending a manual faxHP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Fax tones are recorded on my answering machine To clear a paper jam from the Two-sided printing accessory Clear paper jamsTo clear a paper jam in the automatic document feeder Information on ink cartridges and the print head Support process If you have a problem, follow these stepsProduct specifications System requirementsEnergy Star notice Regulatory model identification number Ink cartridge yield Regulatory noticesWarranty Technical information
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