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router, make sure the MAC address of the HP
Invalid WEP key during wireless setup
Cause: If you are using WEP security, you might have entered the WEP key incorrectly during the wireless setup process.
Solution: Some wireless routers provide up to four WEP keys. The HP
Invalid passphrase during wireless setup
Cause: During the wireless setup process, you might have entered the WPA passphrase incorrectly.
Solution: Run the wireless setup process again and enter the correct passphrase. The passphrase is
The Printer Not Found screen appears during installation
Cause: A firewall,
Solution: Uninstall the HP
If the screen still appears, try uninstalling the HP
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP
Solution: Temporarily disable the VPN before proceeding with the installation.
NOTE: The HP
Cause: The HP
Solution: Turn on the HP
Troubleshooting and support
Network software installation troubleshooting
This section addresses network setup problems you might encounter after establishing the network connection, inserting the CD and starting the software installation.
I received a System Requirements Error: No TCP/IP
Cause: Your Local Area Network (LAN) card is not installed properly.
Solution: Make sure your LAN card is installed properly and set up for TCP/IP. See the instructions that came with your LAN card.
Network troubleshooting | 53 |