HP C7288, C7250 Invalid WEP key during wireless setup, Invalid passphrase during wireless setup

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router, make sure the MAC address of the HP All-in-One is on the list of acceptable MAC addresses.

Invalid WEP key during wireless setup

Cause: If you are using WEP security, you might have entered the WEP key incorrectly during the wireless setup process.

Solution: Some wireless routers provide up to four WEP keys. The HP All-in-One uses the first WEP key (selected by the wireless router as the default WEP key). Run the wireless setup process again and be sure to use the first WEP key provided by the wireless router. Enter the WEP key exactly as it appears in the wireless router settings. The WEP key is case-sensitive. If you do not know the WEP key, see the documentation that came with your wireless router for information on how to access the router's Embedded Web Server. You can find the WEP key by logging onto the router's Embedded Web Server using a computer on the wireless network.

Invalid passphrase during wireless setup

Cause: During the wireless setup process, you might have entered the WPA passphrase incorrectly.

Solution: Run the wireless setup process again and enter the correct passphrase. The passphrase is case-sensitive.

The Printer Not Found screen appears during installation

Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from accessing your computer.

Solution: Uninstall the HP All-in-One software, and then reboot your computer. Temporarily disable anti-virus or anti-spyware applications, and then reinstall the HP All-in-One software. You can re-enable your anti-virus or anti-spyware applications after installation is complete. If you see firewall pop-up messages, you must always accept or allow the pop-up messages.

If the screen still appears, try uninstalling the HP All-in-One software, rebooting your computer, and temporarily disabling your firewall before reinstalling the HP All-in-One software. You can re-enable your firewall application after installation is complete. If you still see firewall pop-up messages, you must always accept or allow the pop-up messages.

For more information, see the documentation provided with the firewall software.

Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer.

Solution: Temporarily disable the VPN before proceeding with the installation.

NOTE: The HP All-in-One functionality will be limited during VPN sessions.

Cause: The HP All-in-One is not turned on.

Solution: Turn on the HP All-in-One.

Troubleshooting and support

Network software installation troubleshooting

This section addresses network setup problems you might encounter after establishing the network connection, inserting the CD and starting the software installation.

I received a System Requirements Error: No TCP/IP

Cause: Your Local Area Network (LAN) card is not installed properly.

Solution: Make sure your LAN card is installed properly and set up for TCP/IP. See the instructions that came with your LAN card.

Network troubleshooting

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Contents
HP Photosmart C7200 All-in-One series Hewlett-Packard Company notices Contents Technical information Troubleshooting and supportHP All-in-One at a glance HP All-in-One overviewOne overview Control panel featuresLabel Name and Description Find more information Setup GuideOnscreen Help Wired network setup Network setupConnect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Integrated wireless Wlan 802.11 network setup Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the HP All-in-One with the Wireless Setup WizardTo connect the HP All-in-One with SecureEasySetup Wireless ad hoc network setupCreate a network profile for a Windows XP computer What you need for an ad hoc networkCreate a network profile for other operating systems Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled To connect to a wireless ad hoc networkPress to highlight Wireless Setup Wizard, and then press OK To install the Windows HP All-in-One software Install the software for a network connectionConnect to additional computers on a network Change basic network settings from the control panel Manage your network settingsTo change a USB connection to a wired Ethernet connection Turn the wireless radio on and off Use the Wireless Setup WizardView and print network settings Restore network defaultsAutomatic Full Half Print the wireless network testChange IP settings Set link speedIP Address Subnet Mask Default Gateway Set up the HP All-in-One for faxing Fax setupCase a Separate fax line no voice calls received To set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the HP All-in-One with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a shared voice/fax lineSet the answer mode Change settings on the HP All-in-One to receive faxesTo set up the HP All-in-One with voice mail Set the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ringing Set the fax header Test your fax setupTo test your fax setup from the control panel To set a default fax header from the control panelSet the fax header Load an original in the automatic document feeder Load originals and load paperTo load an original in the document feeder tray To load full-size paper Load an original on the glassLoad full-size paper To load an original on the scanner glassChapter To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paperView and select photos Avoid paper jamsTo view, select, and print photos Scan an original to a computer Scan an imageScan an original to a memory card or storage device To make a copy from the control panel Make a copySend a basic fax To save a scan to a memory card or storage deviceTo check the ink levels from the control panel Check the estimated ink levelsTo send a basic fax from the control panel Press Fax MenuTo replace the ink cartridges Replace the ink cartridgesUse HP All -in One features Clean the glass Clean the HP All-in-OneTo clean the glass Clean the lid backing To clean the lid backing Hardware setup troubleshooting Uninstall and reinstall the softwareHP All-in-One will not turn on Solution Wrong measurements are showing in menus on the display Display shows the wrong languageTo set your language and country/region Wired network setup troubleshooting Network troubleshooting HP All-in-One does not print Computer is unable to discover the HP All-in-One Printer not Found screen appears during installationTo make sure your network connection is active Wireless setup troubleshootingConnect to an integrated wireless Wlan 802.11 network on Cannot connect to network during setupReceived a System Requirements Error No TCP/IP Invalid WEP key during wireless setupInvalid passphrase during wireless setup Network software installation troubleshootingFax test failed Fax setup troubleshootingFax Hardware Test failed Solution What to doFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxesTroubleshooting and support If you hear noise Try setting the Fax Speed to Medium 14400 or SlowHP All-in-One cannot send faxes, but can receive faxes HP All-in-One is having problems sending a manual faxHP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Fax tones are recorded on my answering machine Clear paper jams To clear a paper jam from the Two-sided printing accessoryTo clear a paper jam in the automatic document feeder Information on ink cartridges and the print head Support process If you have a problem, follow these stepsSystem requirements Product specificationsEnergy Star notice Regulatory model identification number Ink cartridge yield Regulatory noticesWarranty Technical information
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