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Troubleshooting and support
Chapter 5
Clear paper jams
If the paper was loaded in the input tray, you might need to clear the paper jam from the rear of the HP
Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder:
•Placing too much paper in the document feeder tray. The automatic document feeder can hold up to 50 sheets of letter or A4 paper, or 35 sheets of legal paper.
•Using paper that is too thick or too thin for the HP
•Trying to add paper to the document feeder tray while the HP
To clear a paper jam from the Two-sided printing accessory
1.Turn off the HP
2.Press in the tabs on the left and right side of the
CAUTION: Trying to clear a paper jam from the front of the HP
3.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP
4.If the paper jam is cleared, proceed to step 5. If the paper jam is not cleared, do the following:
a. Open the
c. Close the
5.Replace the
6.Turn on the HP
To clear a paper jam in the automatic document feeder
CAUTION: Do not lift the lid of the HP
1.Remove all originals from the document feeder tray.
2.Lift the cover of the automatic document feeder.
66 Troubleshooting and support