HP C7280, C7250, C7288 manual Fax setup troubleshooting, Fax test failed

Page 56

Chapter 5

Troubleshooting and support

The Printer Not Found screen appears during installation

Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from accessing your computer.

Solution: Uninstall the HP All-in-One software, and then reboot your computer. Temporarily disable the firewall, anti-virus, or anti-spyware, and then reinstall the HP All-in-One software. You can re-enable your firewall, anti-virus, or anti-spyware application after installation is complete. If you see firewall pop-up messages, you must accept or allow the pop-up messages. For more information, see the documentation provided with the firewall software.

Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer.

Solution: Temporarily disable the VPN before proceeding with the installation.

NOTE: The HP All-in-One functionality will be limited during VPN sessions.

Cause: The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective.

Solution: Reinsert the cables. Or, if necessary, try a different cable.

Cause: The HP All-in-One is assigned an AutoIP address instead of DHCP.

Solution: The HP All-in-One is not connected properly to the network. Check the following:

•Make sure all cables are connected properly and securely.

•If the cables are connected properly, your access point, router, or home gateway might not be sending an address. If this is the case, you might need to reset the HP All-in-One.

•Make sure the HP All-in-One is on the correct network.

Cause: The HP All-in-One is on the wrong subnet or gateway.

Solution: Print a network configuration page, and verify that the router and HP All-in-One are on the same subnet and gateway. For more information, see the onscreen Help that came with the HP All-in-One.

For more information, see:

“View and print network settings” on page 18

Cause: The HP All-in-One is not turned on.

Solution: Turn on the HP All-in-One.

Fax setup troubleshooting

This section contains fax setup troubleshooting information for the HP All-in-One. If the HP All-in- One is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both.

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.

•“The "Fax Hardware Test" failed.” on page 55

•“The "Fax Connected to Active Telephone Wall Jack" test failed” on page 55

•“The "Phone Cord Connected to Correct Port on Fax" test failed” on page 56

•“The "Using Correct Type of Phone Cord with Fax" test failed” on page 57

54 Troubleshooting and support

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Contents
HP Photosmart C7200 All-in-One series Hewlett-Packard Company notices Contents Troubleshooting and support Technical informationHP All-in-One overview HP All-in-One at a glanceControl panel features One overviewLabel Name and Description Onscreen Help Setup GuideFind more information Network setup Wired network setupTo connect the HP All-in-One to the network What you need for a wired networkConnect the HP All-in-One to the network Integrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One with the Wireless Setup Wizard If you do not see your network name in the listWireless ad hoc network setup To connect the HP All-in-One with SecureEasySetupWhat you need for an ad hoc network Create a network profile for a Windows XP computerConnect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledTo connect to a wireless ad hoc network Create a network profile for other operating systemsPress to highlight Wireless Setup Wizard, and then press OK Connect to additional computers on a network Install the software for a network connectionTo install the Windows HP All-in-One software To change a USB connection to a wired Ethernet connection Manage your network settingsChange basic network settings from the control panel Use the Wireless Setup Wizard View and print network settingsRestore network defaults Turn the wireless radio on and offPrint the wireless network test Change IP settingsSet link speed Automatic Full HalfIP Address Subnet Mask Default Gateway Fax setup Set up the HP All-in-One for faxingCase a Separate fax line no voice calls received Case B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineTo set up the HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring service Case E Shared voice/fax lineTo set up the HP All-in-One with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the HP All-in-One with voice mail Change settings on the HP All-in-One to receive faxesSet the answer mode Change the answer ring pattern for distinctive ringing To set the answer modeSet the number of rings before answering Test your fax setup To test your fax setup from the control panelTo set a default fax header from the control panel Set the fax headerSet the fax header To load an original in the document feeder tray Load originals and load paperLoad an original in the automatic document feeder Load an original on the glass Load full-size paperTo load an original on the scanner glass To load full-size paperChapter Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayAvoid paper jams View and select photosTo view, select, and print photos Scan an original to a memory card or storage device Scan an imageScan an original to a computer Make a copy Send a basic faxTo save a scan to a memory card or storage device To make a copy from the control panelCheck the estimated ink levels To send a basic fax from the control panelPress Fax Menu To check the ink levels from the control panelReplace the ink cartridges To replace the ink cartridgesUse HP All -in One features To clean the glass Clean the HP All-in-OneClean the glass Clean the lid backing To clean the lid backing HP All-in-One will not turn on Uninstall and reinstall the softwareHardware setup troubleshooting Solution To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display HP All-in-One does not print Network troubleshootingWired network setup troubleshooting Printer not Found screen appears during installation Computer is unable to discover the HP All-in-OneWireless setup troubleshooting To make sure your network connection is activeCannot connect to network during setup Connect to an integrated wireless Wlan 802.11 network onInvalid WEP key during wireless setup Invalid passphrase during wireless setupNetwork software installation troubleshooting Received a System Requirements Error No TCP/IPFax setup troubleshooting Fax test failedFax Connected to Active Telephone Wall Jack test failed Solution What to doFax Hardware Test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed HP All-in-One is having problems sending and receiving faxes Fax Line Condition test failedTroubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noiseHP All-in-One is having problems sending a manual fax HP All-in-One cannot send faxes, but can receive faxesHP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Fax tones are recorded on my answering machine To clear a paper jam in the automatic document feeder To clear a paper jam from the Two-sided printing accessoryClear paper jams Information on ink cartridges and the print head If you have a problem, follow these steps Support processEnergy Star notice Product specificationsSystem requirements Ink cartridge yield Regulatory notices Regulatory model identification numberWarranty Technical information
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