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Chapter 5
Troubleshooting and support
The Printer Not Found screen appears during installation
Cause: A firewall,
Solution: Uninstall the HP
Cause: A Virtual Private Network (VPN) is preventing the HP
Solution: Temporarily disable the VPN before proceeding with the installation.
NOTE: The HP
Cause: The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective.
Solution: Reinsert the cables. Or, if necessary, try a different cable.
Cause: The HP
Solution: The HP
•Make sure all cables are connected properly and securely.
•If the cables are connected properly, your access point, router, or home gateway might not be sending an address. If this is the case, you might need to reset the HP
•Make sure the HP
Cause: The HP
Solution: Print a network configuration page, and verify that the router and HP
For more information, see:
“View and print network settings” on page 18
Cause: The HP
Solution: Turn on the HP
Fax setup troubleshooting
This section contains fax setup troubleshooting information for the HP
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.
•“The "Fax Hardware Test" failed.” on page 55
•“The "Fax Connected to Active Telephone Wall Jack" test failed” on page 55
•“The "Phone Cord Connected to Correct Port on Fax" test failed” on page 56
•“The "Using Correct Type of Phone Cord with Fax" test failed” on page 57
54 Troubleshooting and support