HP C7250, C7288, C7280 manual Troubleshooting and support

Page 66

Chapter 5

Troubleshooting and support

Solution: If you have an answering machine on the same phone line with the HP All-in-One, do the following:

•Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem.

•Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again.

Cause: You have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the HP All-in- One does not match.

Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring setting on the HP All-in-One is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting.

NOTE: The HP All-in-One cannot recognize some ring patterns, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern.

If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP All-in-One is set to All Rings.

Cause: The Distinctive Ring setting is not set to All Rings (and you are not using a distinctive ring service).

Solution: If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP All-in-One is set to All Rings.

Cause: The fax signal level might not be strong enough, which can cause fax reception problems.

Solution: If the HP All-in-One shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.

•If you are using a splitter or extension cables, try removing them and connecting the HP All-in-One directly to the telephone wall jack.

•To find out if other equipment is causing a problem, disconnect everything except the HP All- in-One from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem.

Cause: The memory of the HP All-in-One is full.

Solution: If Backup Fax Reception is enabled and there is an error condition on the HP All- in-One, the memory might become full of faxes that have not yet been printed and the HP All- in-One will stop answering calls. If an error condition exists that is preventing the HP All-in-One from printing faxes, review the display for information on the error condition. Also, check for the following problems:

•The HP All-in-One is not set up properly for faxing.

•There is no paper loaded in the input tray.

•There is a paper jam.

64 Troubleshooting and support

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Contents HP Photosmart C7200 All-in-One series Hewlett-Packard Company notices Contents Troubleshooting and support Technical informationHP All-in-One overview HP All-in-One at a glanceControl panel features One overviewLabel Name and Description Setup Guide Find more informationOnscreen Help Network setup Wired network setupWhat you need for a wired network Connect the HP All-in-One to the networkTo connect the HP All-in-One to the network Integrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One with the Wireless Setup Wizard If you do not see your network name in the listWireless ad hoc network setup To connect the HP All-in-One with SecureEasySetupWhat you need for an ad hoc network Create a network profile for a Windows XP computerTo connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Create a network profile for other operating systemsPress to highlight Wireless Setup Wizard, and then press OK Install the software for a network connection To install the Windows HP All-in-One softwareConnect to additional computers on a network Manage your network settings Change basic network settings from the control panelTo change a USB connection to a wired Ethernet connection Restore network defaults Use the Wireless Setup WizardView and print network settings Turn the wireless radio on and offSet link speed Print the wireless network testChange IP settings Automatic Full HalfIP Address Subnet Mask Default Gateway Fax setup Set up the HP All-in-One for faxingCase a Separate fax line no voice calls received Case B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineTo set up the HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring service Case E Shared voice/fax lineTo set up the HP All-in-One with a shared voice/fax line Case F Shared voice/fax line with voice mailChange settings on the HP All-in-One to receive faxes Set the answer modeTo set up the HP All-in-One with voice mail To set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ringing To set a default fax header from the control panel Test your fax setupTo test your fax setup from the control panel Set the fax headerSet the fax header Load originals and load paper Load an original in the automatic document feederTo load an original in the document feeder tray To load an original on the scanner glass Load an original on the glassLoad full-size paper To load full-size paperChapter Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayAvoid paper jams View and select photosTo view, select, and print photos Scan an image Scan an original to a computerScan an original to a memory card or storage device To save a scan to a memory card or storage device Make a copySend a basic fax To make a copy from the control panelPress Fax Menu Check the estimated ink levelsTo send a basic fax from the control panel To check the ink levels from the control panelReplace the ink cartridges To replace the ink cartridgesUse HP All -in One features Clean the HP All-in-One Clean the glassTo clean the glass Clean the lid backing To clean the lid backing Uninstall and reinstall the software Hardware setup troubleshootingHP All-in-One will not turn on Solution Display shows the wrong language Wrong measurements are showing in menus on the displayTo set your language and country/region Network troubleshooting Wired network setup troubleshootingHP All-in-One does not print Printer not Found screen appears during installation Computer is unable to discover the HP All-in-OneWireless setup troubleshooting To make sure your network connection is activeCannot connect to network during setup Connect to an integrated wireless Wlan 802.11 network onNetwork software installation troubleshooting Invalid WEP key during wireless setupInvalid passphrase during wireless setup Received a System Requirements Error No TCP/IPFax setup troubleshooting Fax test failedSolution What to do Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed HP All-in-One is having problems sending and receiving faxes Fax Line Condition test failedTroubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noiseHP All-in-One is having problems sending a manual fax HP All-in-One cannot send faxes, but can receive faxesHP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Fax tones are recorded on my answering machine To clear a paper jam from the Two-sided printing accessory Clear paper jamsTo clear a paper jam in the automatic document feeder Information on ink cartridges and the print head If you have a problem, follow these steps Support processProduct specifications System requirementsEnergy Star notice Ink cartridge yield Regulatory notices Regulatory model identification numberWarranty Technical information
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C7288, C7250, C7280 specifications

The HP C7280, C7250, and C7288 are part of HP's acclaimed All-in-One (AIO) printer series that blend functionality, speed, and quality in one compact device. Designed for home and small office use, these models stand out for their versatility and advanced features, making them an essential tool in any workspace.

One of the main features of the HP C7280, C7250, and C7288 is their multifunction capability. Each model combines printing, scanning, copying, and faxing, allowing users to perform various tasks without the need for multiple devices. This effective integration saves space and enhances productivity. The printers are equipped with a user-friendly control panel, simplifying navigation through different functions.

The print quality of these models is impressive, boasting a resolution that ensures sharp text and vibrant colors. The HP Vivera ink technology used in these printers plays a crucial role in delivering high-quality prints. This ink formulation provides a broader color gamut and enhanced longevity of prints, making them suitable for both professional documents and high-quality photos.

The HP C7280, C7250, and C7288 also feature built-in wireless connectivity options. Users can print from various devices, including smartphones, tablets, and laptops, making it possible to print from anywhere within range. This wireless technology offers flexibility and convenience, eliminating the clutter of cables in the workspace. Additionally, these models support HP’s ePrint feature, which allows printing via email, enabling users to send print jobs directly to the printer from any location.

Scanning and copying are facilitated by advanced optical scanning technology, which provides clear and precise results. Users can scan documents directly to a USB drive or email, streamlining sharing and archival processes. The automatic document feeder (ADF) featured in these models enhances efficiency, particularly for multi-page documents.

Durability is another characteristic of the HP C7280, C7250, and C7288. Designed for regular use, they come with a robust build quality and are engineered to handle large volumes of printing without frequent maintenance. The energy-efficient design of these printers also contributes to a lower environmental impact, aligning with modern sustainability practices.

In summary, the HP C7280, C7250, and C7288 series All-in-One printers excel in delivering multifunctionality, impressive print quality, and innovative technology. Their wireless capabilities, combined with user-friendly features and robust performance, make them a valuable addition to any home office or small business environment.
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