HP C7288, C7250, C7280 manual Support process, If you have a problem, follow these steps

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Chapter 5

•Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges.

•Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP All-in-One.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

Troubleshooting and support

•Fast access to qualified online support specialists

•Software and driver updates for the HP All-in-One

•Valuable HP All-in-One and troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language.

68 Troubleshooting and support

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Contents

HP Photosmart C7200 All-in-One series Hewlett-Packard Company notices Contents Troubleshooting and support Technical informationHP All-in-One overview HP All-in-One at a glanceControl panel features One overviewLabel Name and Description Find more information Setup GuideOnscreen Help Network setup Wired network setupConnect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Integrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One with the Wireless Setup Wizard If you do not see your network name in the listWireless ad hoc network setup To connect the HP All-in-One with SecureEasySetupWhat you need for an ad hoc network Create a network profile for a Windows XP computerTo connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Create a network profile for other operating systemsPress to highlight Wireless Setup Wizard, and then press OK To install the Windows HP All-in-One software Install the software for a network connectionConnect to additional computers on a network Change basic network settings from the control panel Manage your network settingsTo change a USB connection to a wired Ethernet connection Restore network defaults Use the Wireless Setup WizardView and print network settings Turn the wireless radio on and offSet link speed Print the wireless network testChange IP settings Automatic Full HalfIP Address Subnet Mask Default Gateway Fax setup Set up the HP All-in-One for faxingCase a Separate fax line no voice calls received Case B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineTo set up the HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring service Case E Shared voice/fax lineTo set up the HP All-in-One with a shared voice/fax line Case F Shared voice/fax line with voice mailSet the answer mode Change settings on the HP All-in-One to receive faxesTo set up the HP All-in-One with voice mail Set the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ringing To set a default fax header from the control panel Test your fax setupTo test your fax setup from the control panel Set the fax headerSet the fax header Load an original in the automatic document feeder Load originals and load paperTo load an original in the document feeder tray To load an original on the scanner glass Load an original on the glassLoad full-size paper To load full-size paperChapter Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayAvoid paper jams View and select photosTo view, select, and print photos Scan an original to a computer Scan an imageScan an original to a memory card or storage device To save a scan to a memory card or storage device Make a copySend a basic fax To make a copy from the control panelPress Fax Menu Check the estimated ink levelsTo send a basic fax from the control panel To check the ink levels from the control panelReplace the ink cartridges To replace the ink cartridgesUse HP All -in One features Clean the glass Clean the HP All-in-OneTo clean the glass Clean the lid backing To clean the lid backing Hardware setup troubleshooting Uninstall and reinstall the softwareHP All-in-One will not turn on Solution Wrong measurements are showing in menus on the display Display shows the wrong languageTo set your language and country/region Wired network setup troubleshooting Network troubleshootingHP All-in-One does not print Printer not Found screen appears during installation Computer is unable to discover the HP All-in-OneWireless setup troubleshooting To make sure your network connection is activeCannot connect to network during setup Connect to an integrated wireless Wlan 802.11 network onNetwork software installation troubleshooting Invalid WEP key during wireless setupInvalid passphrase during wireless setup Received a System Requirements Error No TCP/IPFax setup troubleshooting Fax test failedFax Hardware Test failed Solution What to doFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed HP All-in-One is having problems sending and receiving faxes Fax Line Condition test failedTroubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noiseHP All-in-One is having problems sending a manual fax HP All-in-One cannot send faxes, but can receive faxesHP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Fax tones are recorded on my answering machine Clear paper jams To clear a paper jam from the Two-sided printing accessoryTo clear a paper jam in the automatic document feeder Information on ink cartridges and the print head If you have a problem, follow these steps Support processSystem requirements Product specificationsEnergy Star notice Ink cartridge yield Regulatory notices Regulatory model identification numberWarranty Technical information

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