HP C7280, C7250, C7288 manual HP All-in-One cannot receive faxes, but can send faxes

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feeder tray, or push the original farther into the tray. Once the HP All-in-One detects the original, a confirmation message appears on the display.

The HP All-in-One cannot receive faxes, but can send faxes

Cause: The HP All-in-One is not set up properly for faxing.

Solution: Follow the instructions in this guide to set up the HP All-in-One properly for faxing, based on the equipment and services you have on the same phone line as the HP All-in-One. Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up properly.

The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem.

Cause: Auto Answer is turned off, which means that the HP All-in-One will not answer incoming calls. You must be available to respond in person to incoming fax calls, or the HP All- in-One will not answer the incoming fax call.

Solution: Depending on your office setup, you might be able to set the HP All-in-One to answer incoming calls automatically.

If you must have Auto Answer off, you will need to press Start Fax Black or Start Fax Color to receive a fax.

TIP: If you are not close enough to the HP All-in-One to reach the control panel, wait several seconds, and then press 1 2 3 on your phone. If the HP All-in-One does not begin receiving the fax, wait several more seconds and press 1 2 3 again. After the HP All-in-One begins to receive the fax, you can hang up the phone.

Cause: You subscribe to a voice mail service at the same phone number you use for fax calls.

Solution: Set the HP All-in-One to answer faxes manually. You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls.

Cause: You have a computer dial-up modem on the same phone line as the HP All-in-One.

Solution: If you have a computer dial-up modem on the same phone line as the HP All-in- One, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the HP All-in-One from receiving fax calls.

Cause: If you have an answering machine on the same phone line with the HP All-in-One, you might have one of the following problems:

•Your outgoing message might be too long or too loud to allow the HP All-in-One to detect fax tones, and the sending fax machine might disconnect.

•Your answering machine might not have enough quiet time after your outgoing message to allow the HP All-in-One to detect fax tones. This problem is most common with digital answering machines.

Troubleshooting and support

Fax setup troubleshooting

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Contents HP Photosmart C7200 All-in-One series Hewlett-Packard Company notices Contents Technical information Troubleshooting and supportHP All-in-One at a glance HP All-in-One overviewOne overview Control panel featuresLabel Name and Description Onscreen Help Setup GuideFind more information Wired network setup Network setupTo connect the HP All-in-One to the network What you need for a wired networkConnect the HP All-in-One to the network Integrated wireless Wlan 802.11 network setup Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the HP All-in-One with the Wireless Setup WizardTo connect the HP All-in-One with SecureEasySetup Wireless ad hoc network setupCreate a network profile for a Windows XP computer What you need for an ad hoc networkCommunication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkTo connect to a wireless ad hoc network Create a network profile for other operating systemsPress to highlight Wireless Setup Wizard, and then press OK Connect to additional computers on a network Install the software for a network connectionTo install the Windows HP All-in-One software To change a USB connection to a wired Ethernet connection Manage your network settingsChange basic network settings from the control panel View and print network settings Use the Wireless Setup WizardRestore network defaults Turn the wireless radio on and offChange IP settings Print the wireless network testSet link speed Automatic Full HalfIP Address Subnet Mask Default Gateway Set up the HP All-in-One for faxing Fax setupCase a Separate fax line no voice calls received To set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the HP All-in-One with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a shared voice/fax lineTo set up the HP All-in-One with voice mail Change settings on the HP All-in-One to receive faxesSet the answer mode Change the answer ring pattern for distinctive ringing To set the answer modeSet the number of rings before answering To test your fax setup from the control panel Test your fax setupTo set a default fax header from the control panel Set the fax headerSet the fax header To load an original in the document feeder tray Load originals and load paperLoad an original in the automatic document feeder Load full-size paper Load an original on the glassTo load an original on the scanner glass To load full-size paperChapter To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paperView and select photos Avoid paper jamsTo view, select, and print photos Scan an original to a memory card or storage device Scan an imageScan an original to a computer Send a basic fax Make a copyTo save a scan to a memory card or storage device To make a copy from the control panelTo send a basic fax from the control panel Check the estimated ink levelsPress Fax Menu To check the ink levels from the control panelTo replace the ink cartridges Replace the ink cartridgesUse HP All -in One features To clean the glass Clean the HP All-in-OneClean the glass Clean the lid backing To clean the lid backing HP All-in-One will not turn on Uninstall and reinstall the softwareHardware setup troubleshooting Solution To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display HP All-in-One does not print Network troubleshootingWired network setup troubleshooting Computer is unable to discover the HP All-in-One Printer not Found screen appears during installationTo make sure your network connection is active Wireless setup troubleshootingConnect to an integrated wireless Wlan 802.11 network on Cannot connect to network during setupInvalid passphrase during wireless setup Invalid WEP key during wireless setupNetwork software installation troubleshooting Received a System Requirements Error No TCP/IPFax test failed Fax setup troubleshootingFax Connected to Active Telephone Wall Jack test failed Solution What to doFax Hardware Test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxesTroubleshooting and support If you hear noise Try setting the Fax Speed to Medium 14400 or SlowHP All-in-One cannot send faxes, but can receive faxes HP All-in-One is having problems sending a manual faxHP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Fax tones are recorded on my answering machine To clear a paper jam in the automatic document feeder To clear a paper jam from the Two-sided printing accessoryClear paper jams Information on ink cartridges and the print head Support process If you have a problem, follow these stepsEnergy Star notice Product specificationsSystem requirements Regulatory model identification number Ink cartridge yield Regulatory noticesWarranty Technical information
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C7288, C7250, C7280 specifications

The HP C7280, C7250, and C7288 are part of HP's acclaimed All-in-One (AIO) printer series that blend functionality, speed, and quality in one compact device. Designed for home and small office use, these models stand out for their versatility and advanced features, making them an essential tool in any workspace.

One of the main features of the HP C7280, C7250, and C7288 is their multifunction capability. Each model combines printing, scanning, copying, and faxing, allowing users to perform various tasks without the need for multiple devices. This effective integration saves space and enhances productivity. The printers are equipped with a user-friendly control panel, simplifying navigation through different functions.

The print quality of these models is impressive, boasting a resolution that ensures sharp text and vibrant colors. The HP Vivera ink technology used in these printers plays a crucial role in delivering high-quality prints. This ink formulation provides a broader color gamut and enhanced longevity of prints, making them suitable for both professional documents and high-quality photos.

The HP C7280, C7250, and C7288 also feature built-in wireless connectivity options. Users can print from various devices, including smartphones, tablets, and laptops, making it possible to print from anywhere within range. This wireless technology offers flexibility and convenience, eliminating the clutter of cables in the workspace. Additionally, these models support HP’s ePrint feature, which allows printing via email, enabling users to send print jobs directly to the printer from any location.

Scanning and copying are facilitated by advanced optical scanning technology, which provides clear and precise results. Users can scan documents directly to a USB drive or email, streamlining sharing and archival processes. The automatic document feeder (ADF) featured in these models enhances efficiency, particularly for multi-page documents.

Durability is another characteristic of the HP C7280, C7250, and C7288. Designed for regular use, they come with a robust build quality and are engineered to handle large volumes of printing without frequent maintenance. The energy-efficient design of these printers also contributes to a lower environmental impact, aligning with modern sustainability practices.

In summary, the HP C7280, C7250, and C7288 series All-in-One printers excel in delivering multifunctionality, impressive print quality, and innovative technology. Their wireless capabilities, combined with user-friendly features and robust performance, make them a valuable addition to any home office or small business environment.
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