HP C7280, C7250, C7288 manual Troubleshooting and support

Page 62

Chapter 5

Troubleshooting and support

Solution: Look at the display on the HP All-in-One. If the display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in- One.

Cause: You are using a phone line splitter.

Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in- One directly to the telephone wall jack.

Cause: The telephone wall jack is not working properly.

Solution: Try connecting a working telephone and phone cord to the telephone wall jack you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service.

Cause: The phone line connection is noisy. Phone lines with poor sound quality (noise) can cause faxing problems.

Solution: If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company.

If you are still having problems faxing, set the Fax Speed to a slower rate such as Medium (14400) or Slow (9600).

Cause: Other equipment that uses the same phone line as the HP All-in-One might be in use.

Solution: Make sure extension phones (phones on the same phone line, but not connected to the HP All-in-One) or other equipment are not in use or off the hook. For example, you cannot use the HP All-in-One for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet.

Cause: The HP All-in-One shares the same phone line with a DSL service and a DSL filter is not connected.

Solution: If you use a DSL service, make sure that you have a DSL filter connected or you will not be able to fax successfully. The DSL service sends out a digital signal on the phone line that can interfere with the HP All-in-One, preventing the HP All-in-One from sending and receiving faxes. The DSL filter removes the digital signal and allows the HP All-in-One to communicate properly with the phone line. To check if you already have a filter installed, listen to your phone line or dial tone. If you hear noise or static on the line, you probably do not have a DSL filter installed, or it is installed incorrectly. Obtain a DSL filter from your DSL provider. If you already have a DSL filter, make sure it is connected correctly.

Cause: Another process has caused an error in the HP All-in-One.

Solution: Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the HP All-in-One will not send or receive a fax until the error condition is resolved.

You can also check the status of the HP All-in-One by clicking Status in the HP Solution Center.

Cause: You are using either a PBX or an ISDN converter/terminal adapter.

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Contents HP Photosmart C7200 All-in-One series Hewlett-Packard Company notices Contents Troubleshooting and support Technical informationHP All-in-One overview HP All-in-One at a glanceControl panel features One overviewLabel Name and Description Onscreen Help Setup GuideFind more information Network setup Wired network setupTo connect the HP All-in-One to the network What you need for a wired networkConnect the HP All-in-One to the network Integrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One with the Wireless Setup Wizard If you do not see your network name in the listWireless ad hoc network setup To connect the HP All-in-One with SecureEasySetupWhat you need for an ad hoc network Create a network profile for a Windows XP computerTo connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Create a network profile for other operating systemsPress to highlight Wireless Setup Wizard, and then press OK Connect to additional computers on a network Install the software for a network connectionTo install the Windows HP All-in-One software To change a USB connection to a wired Ethernet connection Manage your network settingsChange basic network settings from the control panel Restore network defaults Use the Wireless Setup WizardView and print network settings Turn the wireless radio on and offSet link speed Print the wireless network testChange IP settings Automatic Full HalfIP Address Subnet Mask Default Gateway Fax setup Set up the HP All-in-One for faxingCase a Separate fax line no voice calls received Case B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineTo set up the HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring service Case E Shared voice/fax lineTo set up the HP All-in-One with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the HP All-in-One with voice mail Change settings on the HP All-in-One to receive faxesSet the answer mode Change the answer ring pattern for distinctive ringing To set the answer modeSet the number of rings before answering To set a default fax header from the control panel Test your fax setupTo test your fax setup from the control panel Set the fax headerSet the fax header To load an original in the document feeder tray Load originals and load paperLoad an original in the automatic document feeder To load an original on the scanner glass Load an original on the glassLoad full-size paper To load full-size paperChapter Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayAvoid paper jams View and select photosTo view, select, and print photos Scan an original to a memory card or storage device Scan an imageScan an original to a computer To save a scan to a memory card or storage device Make a copySend a basic fax To make a copy from the control panelPress Fax Menu Check the estimated ink levelsTo send a basic fax from the control panel To check the ink levels from the control panelReplace the ink cartridges To replace the ink cartridgesUse HP All -in One features To clean the glass Clean the HP All-in-OneClean the glass Clean the lid backing To clean the lid backing HP All-in-One will not turn on Uninstall and reinstall the softwareHardware setup troubleshooting Solution To set your language and country/region Display shows the wrong languageWrong measurements are showing in menus on the display HP All-in-One does not print Network troubleshootingWired network setup troubleshooting Printer not Found screen appears during installation Computer is unable to discover the HP All-in-OneWireless setup troubleshooting To make sure your network connection is activeCannot connect to network during setup Connect to an integrated wireless Wlan 802.11 network onNetwork software installation troubleshooting Invalid WEP key during wireless setupInvalid passphrase during wireless setup Received a System Requirements Error No TCP/IPFax setup troubleshooting Fax test failedFax Connected to Active Telephone Wall Jack test failed Solution What to doFax Hardware Test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed HP All-in-One is having problems sending and receiving faxes Fax Line Condition test failedTroubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noiseHP All-in-One is having problems sending a manual fax HP All-in-One cannot send faxes, but can receive faxesHP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Fax tones are recorded on my answering machine To clear a paper jam in the automatic document feeder To clear a paper jam from the Two-sided printing accessoryClear paper jams Information on ink cartridges and the print head If you have a problem, follow these steps Support processEnergy Star notice Product specificationsSystem requirements Ink cartridge yield Regulatory notices Regulatory model identification numberWarranty Technical information
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C7288, C7250, C7280 specifications

The HP C7280, C7250, and C7288 are part of HP's acclaimed All-in-One (AIO) printer series that blend functionality, speed, and quality in one compact device. Designed for home and small office use, these models stand out for their versatility and advanced features, making them an essential tool in any workspace.

One of the main features of the HP C7280, C7250, and C7288 is their multifunction capability. Each model combines printing, scanning, copying, and faxing, allowing users to perform various tasks without the need for multiple devices. This effective integration saves space and enhances productivity. The printers are equipped with a user-friendly control panel, simplifying navigation through different functions.

The print quality of these models is impressive, boasting a resolution that ensures sharp text and vibrant colors. The HP Vivera ink technology used in these printers plays a crucial role in delivering high-quality prints. This ink formulation provides a broader color gamut and enhanced longevity of prints, making them suitable for both professional documents and high-quality photos.

The HP C7280, C7250, and C7288 also feature built-in wireless connectivity options. Users can print from various devices, including smartphones, tablets, and laptops, making it possible to print from anywhere within range. This wireless technology offers flexibility and convenience, eliminating the clutter of cables in the workspace. Additionally, these models support HP’s ePrint feature, which allows printing via email, enabling users to send print jobs directly to the printer from any location.

Scanning and copying are facilitated by advanced optical scanning technology, which provides clear and precise results. Users can scan documents directly to a USB drive or email, streamlining sharing and archival processes. The automatic document feeder (ADF) featured in these models enhances efficiency, particularly for multi-page documents.

Durability is another characteristic of the HP C7280, C7250, and C7288. Designed for regular use, they come with a robust build quality and are engineered to handle large volumes of printing without frequent maintenance. The energy-efficient design of these printers also contributes to a lower environmental impact, aligning with modern sustainability practices.

In summary, the HP C7280, C7250, and C7288 series All-in-One printers excel in delivering multifunctionality, impressive print quality, and innovative technology. Their wireless capabilities, combined with user-friendly features and robust performance, make them a valuable addition to any home office or small business environment.
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