HP C7250, C7288, C7280 manual Cannot connect to network during setup

Page 54

Chapter 5

Troubleshooting and support

Solution: Access the router's Embedded Web Server and turn on the Broadcast SSID option. See the user guide that came with your wireless router for information on how to access the Embedded Web Server and check the Broadcast SSID setting.

For more information, see:

“Connect to an integrated wireless WLAN 802.11 network” on page 10

Cause: The wireless router (infrastructure) or computer (ad hoc) is too far from the HP All-in- One or there is interference.

Solution: In order to establish a good signal between the HP All-in-One and wireless router (infrastructure) or computer (ad hoc), you might have to experiment a bit. Assuming the equipment is functioning properly, try doing the following things separately or in combination:

•If there is a long distance between your computer or wireless router and the HP All-in-One, move them closer together.

•If there are metal objects (such as a metal bookcase or refrigerator) in the transmission path, clear the path between the HP All-in-One and the computer or wireless router.

•If a cordless telephone, microwave, or other device that emits radio signals transmitting at 2.4 GHz is nearby, move it farther away to reduce radio interference.

•If your computer or wireless router is near an external wall, move them away from the wall.

Cause: Your network name (SSID) may be at the bottom of the SSID list that is displayed when you install the HP All-in-One on a wireless network.

Solution: Press to scroll to the bottom of the list. Infrastructure entries are listed first, ad hoc last.

Cause: An Ethernet cable is connected to the HP All-in-One.

Solution: When an Ethernet cable is plugged into the HP All-in-One, the wireless radio turns off. Unplug the Ethernet cable.

Cannot connect to network during setup

Cause: The equipment is not turned on.

Solution: Turn on the networked devices, such as the wireless router for an infrastructure network, or the computer for an ad hoc network. For more information on how to turn on the wireless router, see the documentation that came with your wireless router.

Cause: The HP All-in-One is not receiving a signal.

Solution: Move the wireless router and the HP All-in-One closer together. Then run the wireless setup again.

For more information, see:

“Integrated wireless WLAN 802.11 network setup” on page 9

Cause: If you manually entered your network name (SSID), you might have entered it incorrectly.

Solution: Run the wireless setup process again and enter your network name (SSID) carefully. Remember that the SSID is case-sensitive.

For more information, see:

“Connect to an integrated wireless WLAN 802.11 network” on page 10

Cause: The setting for MAC address filtering might be enabled on your wireless router.

Solution: Disable MAC address filtering on your wireless router until the HP All-in-One has successfully connected to your network. If you re-enable MAC address filtering on your wireless

52 Troubleshooting and support

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Contents
HP Photosmart C7200 All-in-One series Hewlett-Packard Company notices Contents Troubleshooting and support Technical informationHP All-in-One overview HP All-in-One at a glanceControl panel features One overviewLabel Name and Description Setup Guide Find more informationOnscreen Help Network setup Wired network setupWhat you need for a wired network Connect the HP All-in-One to the networkTo connect the HP All-in-One to the network Integrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One with the Wireless Setup Wizard If you do not see your network name in the listWireless ad hoc network setup To connect the HP All-in-One with SecureEasySetupWhat you need for an ad hoc network Create a network profile for a Windows XP computerTo connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Create a network profile for other operating systemsPress to highlight Wireless Setup Wizard, and then press OK Install the software for a network connection To install the Windows HP All-in-One softwareConnect to additional computers on a network Manage your network settings Change basic network settings from the control panelTo change a USB connection to a wired Ethernet connection Restore network defaults Use the Wireless Setup WizardView and print network settings Turn the wireless radio on and offSet link speed Print the wireless network testChange IP settings Automatic Full HalfIP Address Subnet Mask Default Gateway Fax setup Set up the HP All-in-One for faxingCase a Separate fax line no voice calls received Case B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineTo set up the HP All-in-One with DSL Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring service Case E Shared voice/fax lineTo set up the HP All-in-One with a shared voice/fax line Case F Shared voice/fax line with voice mailChange settings on the HP All-in-One to receive faxes Set the answer modeTo set up the HP All-in-One with voice mail To set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ringing To set a default fax header from the control panel Test your fax setupTo test your fax setup from the control panel Set the fax headerSet the fax header Load originals and load paper Load an original in the automatic document feederTo load an original in the document feeder tray To load an original on the scanner glass Load an original on the glassLoad full-size paper To load full-size paperChapter Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayAvoid paper jams View and select photosTo view, select, and print photos Scan an image Scan an original to a computerScan an original to a memory card or storage device To save a scan to a memory card or storage device Make a copySend a basic fax To make a copy from the control panelPress Fax Menu Check the estimated ink levelsTo send a basic fax from the control panel To check the ink levels from the control panelReplace the ink cartridges To replace the ink cartridgesUse HP All -in One features Clean the HP All-in-One Clean the glassTo clean the glass Clean the lid backing To clean the lid backing Uninstall and reinstall the software Hardware setup troubleshootingHP All-in-One will not turn on Solution Display shows the wrong language Wrong measurements are showing in menus on the display To set your language and country/region Network troubleshooting Wired network setup troubleshootingHP All-in-One does not print Printer not Found screen appears during installation Computer is unable to discover the HP All-in-OneWireless setup troubleshooting To make sure your network connection is activeCannot connect to network during setup Connect to an integrated wireless Wlan 802.11 network onNetwork software installation troubleshooting Invalid WEP key during wireless setupInvalid passphrase during wireless setup Received a System Requirements Error No TCP/IPFax setup troubleshooting Fax test failedSolution What to do Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed HP All-in-One is having problems sending and receiving faxes Fax Line Condition test failedTroubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noiseHP All-in-One is having problems sending a manual fax HP All-in-One cannot send faxes, but can receive faxesHP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Fax tones are recorded on my answering machine To clear a paper jam from the Two-sided printing accessory Clear paper jamsTo clear a paper jam in the automatic document feeder Information on ink cartridges and the print head If you have a problem, follow these steps Support processProduct specifications System requirementsEnergy Star notice Ink cartridge yield Regulatory notices Regulatory model identification numberWarranty Technical information
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