HP C7100 manual Wrong ink cartridges installed

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Wrong ink cartridge(s) installed

Cause The wrong ink cartridge(s) are installed.

Solution The first time you set up and use the HP All-in-One, make sure to install the ink cartridges that were shipped with your device. The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly.

To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were shipped with the HP All-in-One.

For more information, see: Replace the ink cartridges

Ink cartridge is missing, incorrectly installed, or not intended for your device Cause One or more ink cartridges are missing.

Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and locked in place.

Cause One or more of the ink cartridges are not installed or are installed incorrectly. Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges.

Cause The ink cartridge is defective or not intended for use in this device.

Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might need to be cleaned.

If there are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Contact HP customer support. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see: Replace the ink cartridges

Cause The wrong ink cartridge(s) are installed.

Solution The first time you set up and use the HP All-in-One, make sure to install the ink cartridges that were shipped with your device. The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly.

To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were shipped with the HP All-in-One.

For more information, see: Replace the ink cartridges

Troubleshooting and support

Basics Guide

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Contents HP Photosmart C7100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Copy Print photosPrint from your computer ScanHP All-in-One at a glance Label DescriptionControl panel features Label Name and Description Use the HP Photosmart software Find more information Access the onscreen HelpHP Photosmart Mac Help appears If you want to Wired network setupSee this section What you need for a wired network Connect the HP All-in-One to the networkInstall the software for a network connection To connect the HP All-in-One to the networkTo install the Windows HP All-in-One software To install the Mac HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One with the Wireless Setup Wizard If you do not see your network name in the listWireless ad hoc network setup What you need for an ad hoc networkTo prepare your computer To disable LAN connections with Windows XPPrepare a Windows XP computer On the Windows Control Panel, click Security CenterPrepare a Mac Select Create Network… Create a network profile for other operating systemsTo create a new network profile Click Show OptionsCommunication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkTo connect to a wireless ad hoc network Connect to additional computers on a network Change basic network settings from the control panel Manage your network settingsTo run the Wireless Setup Wizard Turn the wireless radio on and off Restore network defaultsTo restore network defaults To turn the wireless radio on and offAutomatic Full Half To access the Embedded Web Server IP Address Subnet Mask Default GatewayAccess the Embedded Web Server Use the Embedded Web ServerTo access the Embedded Web Server setup wizard Network configuration page definitionsUse the Embedded Web Server setup wizard General network settingsWired 802.3 network settings ParameterDefault Gateway Wireless 802.11 network settings When you use the web or send an e-mail message, you use a Ssid Parameter Bluetooth settings Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office USASelect your fax setup case Recommended fax setup for parallel-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for serial-type phone systems Up modem, and answering ServiceNot applicable MachineCase a Separate fax line no voice calls received Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with a separate fax line Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceTo set up the HP All-in-One with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter FaxCase I Shared voice/fax line with answering machine Answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Change settings on the HP All-in-One to receive faxes Set the answer modeSet the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ringing To test your fax setup from the control panel Test your fax setupSet the fax header To set a default fax header from the control panel Load 10 x 15 cm 4 x 6 inch photo paper Load originals and load paperLoad originals To load an original on the glassLoad an original in the Slide and Negative Film holder To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayTo load 35 mm negatives To load 35 mm slidesLower the lid of the HP All-in-One before starting the scan Scan an image Avoid paper jamsMake a copy To make a copy from the control panelPress Scan Menu Scan an original to a computerMake reprints of your photos Press OK to select Select ComputerPrint Options Defaults optionScan an original to a memory card or storage device Print PreviewTo scan a slide or negative Scan slides or negative filmTo save a scan to a memory card or storage device To change the original typePrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosTo select additional photos for printing To print more than one copy of the selected photoTo edit the selected photo before printing Press OK to select Select to PrintTo print from a software application Windows Print from a software applicationPrint Preview Print Now To print from a software application MacPress Start Fax Black Send a basic faxPress Fax Menu Press Start Fax Black againIf you do not have another page to fax Replace the ink cartridgesTo replace the ink cartridges Use the HP All-in-One features Align the printer Clean the lid backing Clean the HP All-in-OneClean the glass To clean the glassClean the exterior To clean the lid backingTroubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall from a Windows computer and then reinstall To uninstall from a Mac and then reinstall Hardware setup troubleshootingHP All-in-One will not turn on Display shows the wrong language To set your language and country/regionFax test failed Fax setup troubleshootingHP All-in-One does not print Fax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedWhat to do Using Correct Type of Phone Cord with Fax test failed Phone Cord Connected to Correct Port on Fax test failedDial Tone Detection test failed HP All-in-One is having problems sending and receiving faxes Fax Line Condition test failedTroubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noise, do the following HP All-in-One cannot send faxes, but can receive faxesHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Network setup troubleshooting Wired network setup troubleshootingTo establish an active network connection Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation To make sure your network connection is activeTo print the network configuration Wireless setup troubleshootingYou do not see the Ssid Weak signal Error message Cannot connect to networkError message Invalid WEP Key Cause An invalid WEP key was enteredError message Invalid passphrase Network software installation troubleshootingError message More than 1 SecureEZ Setup access point found Clear paper jams To clear a paper jam from the rear doorInk cartridge messages Calibration errorInformation on ink cartridges Cannot printInk cartridges are expired Ink cartridge problemInk cartridges are empty Ink expiration nearNon-HP ink Print head assembly is stalledOriginal HP ink depleted Printer alignment failed To clear the print head assemblyPrint head failure Replace ink cartridges soonWrong ink cartridges installed HP support by phone Additional warranty optionsSupport process Phone support period Placing a callSystem requirements Paper specificationsPrint specifications Paper tray capacitiesFax specifications Copy specificationsScan specifications Physical specificationsRegulatory notices Environmental specificationsInk cartridge warranty information Regulatory model identification numberWarranty Index Negatives Basics Guide 111 112