HP C7100 manual Fax Hardware Test failed, Fax Connected to Active Telephone Wall Jack test failed

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Troubleshooting and support

Chapter 5

The "Fax Hardware Test" failed.

Solution

●Turn off the HP All-in-One by using the On button located on the control panel and then unplug the power cord from the back of the HP All-in-One. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section.

Note Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.

●Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

●If you are running the test from the Fax Setup Wizard, make sure the HP All-in-One is not busy completing another task, such as making a copy. Check the display for a message indicating that the HP All-in-One is busy. If it is busy, wait until it is finished and in the idle state, before running the test.

After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed

Solution

What to do

●Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure.

●Make sure you use the phone cord that came with the HP All-in-One. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to send or receive faxes. After you plug in the phone cord that came with the HP All-in-One, run the fax test again.

●Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One.

1Telephone wall jack

2Use the phone cord supplied in the box with the HP All-in-One

78	HP Photosmart C7100 All-in-One series

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Contents HP Photosmart C7100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Print from your computer Print photosCopy ScanLabel Description HP All-in-One at a glanceControl panel features Label Name and Description Use the HP Photosmart software Access the onscreen Help Find more informationHP Photosmart Mac Help appears Wired network setup If you want toSee this section Connect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connectionTo install the Mac HP All-in-One software To install the Windows HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the HP All-in-One with the Wireless Setup WizardWhat you need for an ad hoc network Wireless ad hoc network setupPrepare a Windows XP computer To disable LAN connections with Windows XPTo prepare your computer On the Windows Control Panel, click Security CenterPrepare a Mac To create a new network profile Create a network profile for other operating systemsSelect Create Network… Click Show OptionsConnect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledTo connect to a wireless ad hoc network Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelTo run the Wireless Setup Wizard To restore network defaults Restore network defaultsTurn the wireless radio on and off To turn the wireless radio on and offAutomatic Full Half Access the Embedded Web Server IP Address Subnet Mask Default GatewayTo access the Embedded Web Server Use the Embedded Web ServerUse the Embedded Web Server setup wizard Network configuration page definitionsTo access the Embedded Web Server setup wizard General network settingsParameter Wired 802.3 network settingsDefault Gateway Wireless 802.11 network settings When you use the web or send an e-mail message, you use a Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxingUSA Choose the correct fax setup for your home or officeSelect your fax setup case Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Not applicable ServiceUp modem, and answering MachineTo set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLCase a Separate fax line no voice calls received Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mailCase H Shared voice/fax line with computer dial-up modem Fax Example of a parallel splitterAnswering machine Case I Shared voice/fax line with answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxesTo set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ringing Test your fax setup To test your fax setup from the control panelSet the fax header To set a default fax header from the control panel Load originals Load originals and load paperLoad 10 x 15 cm 4 x 6 inch photo paper To load an original on the glassTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load an original in the Slide and Negative Film holderTo load 35 mm slides To load 35 mm negativesLower the lid of the HP All-in-One before starting the scan Make a copy Avoid paper jamsScan an image To make a copy from the control panelMake reprints of your photos Scan an original to a computerPress Scan Menu Press OK to select Select ComputerScan an original to a memory card or storage device Defaults optionPrint Options Print PreviewTo save a scan to a memory card or storage device Scan slides or negative filmTo scan a slide or negative To change the original typeTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosTo edit the selected photo before printing To print more than one copy of the selected photoTo select additional photos for printing Press OK to select Select to PrintPrint Preview Print Now Print from a software applicationTo print from a software application Windows To print from a software application MacPress Fax Menu Send a basic faxPress Start Fax Black Press Start Fax Black againReplace the ink cartridges If you do not have another page to faxTo replace the ink cartridges Use the HP All-in-One features Align the printer Clean the glass Clean the HP All-in-OneClean the lid backing To clean the glassTo clean the lid backing Clean the exteriorUninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on To set your language and country/region Display shows the wrong languageFax setup troubleshooting Fax test failedHP All-in-One does not print Fax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedWhat to do Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedDial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxesTroubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the followingHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network setup troubleshootingPrinter not Found screen appears during installation Received a System Requirements Error No TCP/IPTo establish an active network connection To make sure your network connection is activeWireless setup troubleshooting To print the network configurationYou do not see the Ssid Error message Cannot connect to network Weak signalCause An invalid WEP key was entered Error message Invalid WEP KeyNetwork software installation troubleshooting Error message Invalid passphraseError message More than 1 SecureEZ Setup access point found To clear a paper jam from the rear door Clear paper jamsInformation on ink cartridges Calibration errorInk cartridge messages Cannot printInk cartridges are empty Ink cartridge problemInk cartridges are expired Ink expiration nearPrint head assembly is stalled Non-HP inkOriginal HP ink depleted Print head failure To clear the print head assemblyPrinter alignment failed Replace ink cartridges soonWrong ink cartridges installed Support process Additional warranty optionsHP support by phone Phone support period Placing a callPrint specifications Paper specificationsSystem requirements Paper tray capacitiesScan specifications Copy specificationsFax specifications Physical specificationsInk cartridge warranty information Environmental specificationsRegulatory notices Regulatory model identification numberWarranty Index Negatives Basics Guide 111 112