HP C7100 manual Troubleshooting and support

Page 91

Troubleshooting and support

Chapter 5

Solution If you have a computer dial-up modem on the same phone line as the HP All-in- One, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the HP All-in-One from receiving fax calls.

Cause If you have an answering machine on the same phone line with the HP All-in-One, you might have one of the following problems:

●Your outgoing message might be too long or too loud to allow the HP All-in-One to detect fax tones, and the sending fax machine might disconnect.

●Your answering machine might not have enough quiet time after your outgoing message to allow the HP All-in-One to detect fax tones. This problem is most common with digital answering machines.

Solution If you have an answering machine on the same phone line with the HP All-in-One, do the following:

●Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem.

●Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again.

Cause The answering machine is not set up properly with the HP All-in-One.

Solution

Note This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the HP All-in-One using the port labeled 2-EXT, as shown below. You also need to set the correct number of rings to answer for both the answering machine and HP All-in-One.

1Telephone wall jack

2Connect to the IN port on the answering machine

3Connect to the OUT port on the answering machine

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HP Photosmart C7100 All-in-One series

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Contents HP Photosmart C7100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Scan Print photosPrint from your computer CopyLabel Description HP All-in-One at a glanceControl panel features Label Name and Description Use the HP Photosmart software Find more information Access the onscreen HelpHP Photosmart Mac Help appears If you want to Wired network setupSee this section Connect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connectionTo install the Mac HP All-in-One software To install the Windows HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the HP All-in-One with the Wireless Setup WizardWhat you need for an ad hoc network Wireless ad hoc network setupOn the Windows Control Panel, click Security Center To disable LAN connections with Windows XPPrepare a Windows XP computer To prepare your computerPrepare a Mac Click Show Options Create a network profile for other operating systemsTo create a new network profile Select Create Network…Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkTo connect to a wireless ad hoc network Connect to additional computers on a network Change basic network settings from the control panel Manage your network settingsTo run the Wireless Setup Wizard To turn the wireless radio on and off Restore network defaultsTo restore network defaults Turn the wireless radio on and offAutomatic Full Half Use the Embedded Web Server IP Address Subnet Mask Default GatewayAccess the Embedded Web Server To access the Embedded Web ServerGeneral network settings Network configuration page definitionsUse the Embedded Web Server setup wizard To access the Embedded Web Server setup wizardParameter Wired 802.3 network settingsDefault Gateway Wireless 802.11 network settings When you use the web or send an e-mail message, you use a Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxingUSA Choose the correct fax setup for your home or officeSelect your fax setup case Recommended fax setup for parallel-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for serial-type phone systems Machine ServiceNot applicable Up modem, and answeringBack view of the HP All-in-One Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with a separate fax line Case a Separate fax line no voice calls receivedTo set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mailCase H Shared voice/fax line with computer dial-up modem Fax Example of a parallel splitterAnswering machine Case I Shared voice/fax line with answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxesSet the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ringing To test your fax setup from the control panel Test your fax setupSet the fax header To set a default fax header from the control panel To load an original on the glass Load originals and load paperLoad originals Load 10 x 15 cm 4 x 6 inch photo paperTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load an original in the Slide and Negative Film holderTo load 35 mm slides To load 35 mm negativesLower the lid of the HP All-in-One before starting the scan To make a copy from the control panel Avoid paper jamsMake a copy Scan an imagePress OK to select Select Computer Scan an original to a computerMake reprints of your photos Press Scan MenuPrint Preview Defaults optionScan an original to a memory card or storage device Print OptionsTo change the original type Scan slides or negative filmTo save a scan to a memory card or storage device To scan a slide or negativeTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosPress OK to select Select to Print To print more than one copy of the selected photoTo edit the selected photo before printing To select additional photos for printingTo print from a software application Mac Print from a software applicationPrint Preview Print Now To print from a software application WindowsPress Start Fax Black again Send a basic faxPress Fax Menu Press Start Fax BlackIf you do not have another page to fax Replace the ink cartridgesTo replace the ink cartridges Use the HP All-in-One features Align the printer To clean the glass Clean the HP All-in-OneClean the glass Clean the lid backingTo clean the lid backing Clean the exteriorTroubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall from a Windows computer and then reinstall To uninstall from a Mac and then reinstall Hardware setup troubleshootingHP All-in-One will not turn on To set your language and country/region Display shows the wrong languageFax test failed Fax setup troubleshootingHP All-in-One does not print Fax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedWhat to do Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedDial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxesTroubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the followingHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network setup troubleshootingTo make sure your network connection is active Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation To establish an active network connectionTo print the network configuration Wireless setup troubleshootingYou do not see the Ssid Error message Cannot connect to network Weak signalCause An invalid WEP key was entered Error message Invalid WEP KeyError message Invalid passphrase Network software installation troubleshootingError message More than 1 SecureEZ Setup access point found To clear a paper jam from the rear door Clear paper jamsCannot print Calibration errorInformation on ink cartridges Ink cartridge messagesInk expiration near Ink cartridge problemInk cartridges are empty Ink cartridges are expiredNon-HP ink Print head assembly is stalledOriginal HP ink depleted Replace ink cartridges soon To clear the print head assemblyPrint head failure Printer alignment failedWrong ink cartridges installed Phone support period Placing a call Additional warranty optionsSupport process HP support by phonePaper tray capacities Paper specificationsPrint specifications System requirementsPhysical specifications Copy specificationsScan specifications Fax specificationsRegulatory model identification number Environmental specificationsInk cartridge warranty information Regulatory noticesWarranty Index Negatives Basics Guide 111 112
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