HP C7100 manual If you hear noise, do the following

Page 88

●Fax over Internet Protocol (FoIP)

●An ISDN service

Cause The HP All-in-One might be connected to a telephone wall jack that is set up for digital phones.

Solution Make sure you connect the HP All-in-One to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the HP All-in-One to an analog phone line and try sending or receiving a fax.

Cause The HP All-in-One shares the same phone line with a DSL service and the DSL modem might not be properly grounded.

Solution If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise.

If you hear noise, do the following

1.Turn off your DSL modem and completely remove power for at least 15 minutes.

2.Turn the DSL modem back on.

3.Listen to the dial tone again. If the dial tone sounds clear (no noise or static), try sending or receiving a fax.

Note You might notice static on the phone line again in the future. If the HP All-in- One stops sending and receiving faxes, repeat this process.

If the phone line is still noisy, contact your phone company. For information on turning your DSL modem off, contact your DSL provider for support.

Cause You are faxing over the Internet using an IP phone, and there was a problem with the transmission.

Solution Try resending your fax at a later time. Also, make sure your Internet service provider supports faxing over the Internet.

If the problem persists, contact your Internet service provider.

The HP All-in-One cannot send faxes, but can receive faxes

Cause The HP All-in-One is not set up properly for faxing.

Solution Follow the instructions provided in this guide to set up the HP All-in-One properly for faxing, based on the equipment and services you have on the same phone line as the HP All-in-One. Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up properly.

The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem.

Cause The HP All-in-One might be dialing too fast or too soon.

Solution You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press the Space button repeatedly until a dash (-) appears on the display.

If you are using a speed dial entry to send the fax, update the speed dial entry to include pauses in the number sequence.

Troubleshooting and support

Basics Guide

85

Page 87 Page 89
Image 88
Page 87 Page 89
Contents HP Photosmart C7100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Print photos Print from your computerCopy ScanHP All-in-One at a glance Label DescriptionControl panel features Label Name and Description Use the HP Photosmart software Find more information Access the onscreen HelpHP Photosmart Mac Help appears If you want to Wired network setupSee this section What you need for a wired network Connect the HP All-in-One to the networkInstall the software for a network connection To connect the HP All-in-One to the networkTo install the Windows HP All-in-One software To install the Mac HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One with the Wireless Setup Wizard If you do not see your network name in the listWireless ad hoc network setup What you need for an ad hoc networkTo disable LAN connections with Windows XP Prepare a Windows XP computerTo prepare your computer On the Windows Control Panel, click Security CenterPrepare a Mac Create a network profile for other operating systems To create a new network profileSelect Create Network… Click Show OptionsCommunication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkTo connect to a wireless ad hoc network Connect to additional computers on a network Change basic network settings from the control panel Manage your network settingsTo run the Wireless Setup Wizard Restore network defaults To restore network defaultsTurn the wireless radio on and off To turn the wireless radio on and offAutomatic Full Half IP Address Subnet Mask Default Gateway Access the Embedded Web ServerTo access the Embedded Web Server Use the Embedded Web ServerNetwork configuration page definitions Use the Embedded Web Server setup wizardTo access the Embedded Web Server setup wizard General network settingsWired 802.3 network settings ParameterDefault Gateway Wireless 802.11 network settings When you use the web or send an e-mail message, you use a Ssid Parameter Bluetooth settings Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office USASelect your fax setup case Recommended fax setup for parallel-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for serial-type phone systems Service Not applicableUp modem, and answering MachineCase B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineCase a Separate fax line no voice calls received Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceTo set up the HP All-in-One with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter FaxCase I Shared voice/fax line with answering machine Answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Change settings on the HP All-in-One to receive faxes Set the answer modeSet the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ringing To test your fax setup from the control panel Test your fax setupSet the fax header To set a default fax header from the control panel Load originals and load paper Load originalsLoad 10 x 15 cm 4 x 6 inch photo paper To load an original on the glassLoad an original in the Slide and Negative Film holder To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayTo load 35 mm negatives To load 35 mm slidesLower the lid of the HP All-in-One before starting the scan Avoid paper jams Make a copyScan an image To make a copy from the control panelScan an original to a computer Make reprints of your photosPress Scan Menu Press OK to select Select ComputerDefaults option Scan an original to a memory card or storage devicePrint Options Print PreviewScan slides or negative film To save a scan to a memory card or storage deviceTo scan a slide or negative To change the original typePrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosTo print more than one copy of the selected photo To edit the selected photo before printingTo select additional photos for printing Press OK to select Select to PrintPrint from a software application Print Preview Print NowTo print from a software application Windows To print from a software application MacSend a basic fax Press Fax MenuPress Start Fax Black Press Start Fax Black againIf you do not have another page to fax Replace the ink cartridgesTo replace the ink cartridges Use the HP All-in-One features Align the printer Clean the HP All-in-One Clean the glassClean the lid backing To clean the glassClean the exterior To clean the lid backingTroubleshooting common setup issues Uninstall and reinstall the softwareTo uninstall from a Windows computer and then reinstall To uninstall from a Mac and then reinstall Hardware setup troubleshootingHP All-in-One will not turn on Display shows the wrong language To set your language and country/regionFax test failed Fax setup troubleshootingHP All-in-One does not print Fax Connected to Active Telephone Wall Jack test failed Fax Hardware Test failedWhat to do Using Correct Type of Phone Cord with Fax test failed Phone Cord Connected to Correct Port on Fax test failedDial Tone Detection test failed HP All-in-One is having problems sending and receiving faxes Fax Line Condition test failedTroubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noise, do the following HP All-in-One cannot send faxes, but can receive faxesHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Network setup troubleshooting Wired network setup troubleshootingReceived a System Requirements Error No TCP/IP Printer not Found screen appears during installationTo establish an active network connection To make sure your network connection is activeTo print the network configuration Wireless setup troubleshootingYou do not see the Ssid Weak signal Error message Cannot connect to networkError message Invalid WEP Key Cause An invalid WEP key was enteredError message Invalid passphrase Network software installation troubleshootingError message More than 1 SecureEZ Setup access point found Clear paper jams To clear a paper jam from the rear doorCalibration error Information on ink cartridgesInk cartridge messages Cannot printInk cartridge problem Ink cartridges are emptyInk cartridges are expired Ink expiration nearNon-HP ink Print head assembly is stalledOriginal HP ink depleted To clear the print head assembly Print head failurePrinter alignment failed Replace ink cartridges soonWrong ink cartridges installed Additional warranty options Support processHP support by phone Phone support period Placing a callPaper specifications Print specificationsSystem requirements Paper tray capacitiesCopy specifications Scan specificationsFax specifications Physical specificationsEnvironmental specifications Ink cartridge warranty informationRegulatory notices Regulatory model identification numberWarranty Index Negatives Basics Guide 111 112
Top Page Image Contents