HP C7100 manual Support process, HP support by phone, Additional warranty options

Page 107

Troubleshooting and support

Chapter 5

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP All-in-One.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

–Fast access to qualified online support specialists

–Software and driver updates for the HP All-in-One

–Valuable HP All-in-One and troubleshooting information for common problems

–Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

For a list of support phone numbers, see the inside back cover of this guide.

●Phone support period

●Placing a call

●After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information:

●Model number (located on the label on the front of the HP All-in-One)

●Serial number (located on the back or bottom of the HP All-in-One)

●Messages that appear when the situation occurs

●Answers to these questions:

–Has this situation happened before?

–Can you re-create it?

–Did you add any new hardware or software to your computer at about the time that this situation began?

–Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go

to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

104

HP Photosmart C7100 All-in-One series

Page 106 Page 108
Image 107
Page 106 Page 108
Contents HP Photosmart C7100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Scan Print photosPrint from your computer CopyLabel Description HP All-in-One at a glanceControl panel features Label Name and Description Use the HP Photosmart software HP Photosmart Mac Help appears Access the onscreen HelpFind more information See this section Wired network setupIf you want to Connect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connectionTo install the Mac HP All-in-One software To install the Windows HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the HP All-in-One with the Wireless Setup WizardWhat you need for an ad hoc network Wireless ad hoc network setupOn the Windows Control Panel, click Security Center To disable LAN connections with Windows XPPrepare a Windows XP computer To prepare your computerPrepare a Mac Click Show Options Create a network profile for other operating systemsTo create a new network profile Select Create Network…To connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Connect to additional computers on a network To run the Wireless Setup Wizard Manage your network settingsChange basic network settings from the control panel To turn the wireless radio on and off Restore network defaultsTo restore network defaults Turn the wireless radio on and offAutomatic Full Half Use the Embedded Web Server IP Address Subnet Mask Default GatewayAccess the Embedded Web Server To access the Embedded Web ServerGeneral network settings Network configuration page definitionsUse the Embedded Web Server setup wizard To access the Embedded Web Server setup wizardParameter Wired 802.3 network settingsDefault Gateway Wireless 802.11 network settings When you use the web or send an e-mail message, you use a Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxingUSA Choose the correct fax setup for your home or officeSelect your fax setup case Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Machine ServiceNot applicable Up modem, and answeringBack view of the HP All-in-One Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with a separate fax line Case a Separate fax line no voice calls receivedTo set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mailCase H Shared voice/fax line with computer dial-up modem Fax Example of a parallel splitterAnswering machine Case I Shared voice/fax line with answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxesChange the answer ring pattern for distinctive ringing To set the answer modeSet the number of rings before answering Set the fax header Test your fax setupTo test your fax setup from the control panel To set a default fax header from the control panel To load an original on the glass Load originals and load paperLoad originals Load 10 x 15 cm 4 x 6 inch photo paperTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load an original in the Slide and Negative Film holderTo load 35 mm slides To load 35 mm negativesLower the lid of the HP All-in-One before starting the scan To make a copy from the control panel Avoid paper jamsMake a copy Scan an imagePress OK to select Select Computer Scan an original to a computerMake reprints of your photos Press Scan MenuPrint Preview Defaults optionScan an original to a memory card or storage device Print OptionsTo change the original type Scan slides or negative filmTo save a scan to a memory card or storage device To scan a slide or negativeTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosPress OK to select Select to Print To print more than one copy of the selected photoTo edit the selected photo before printing To select additional photos for printingTo print from a software application Mac Print from a software applicationPrint Preview Print Now To print from a software application WindowsPress Start Fax Black again Send a basic faxPress Fax Menu Press Start Fax BlackTo replace the ink cartridges Replace the ink cartridgesIf you do not have another page to fax Use the HP All-in-One features Align the printer To clean the glass Clean the HP All-in-OneClean the glass Clean the lid backingTo clean the lid backing Clean the exteriorTo uninstall from a Windows computer and then reinstall Uninstall and reinstall the softwareTroubleshooting common setup issues HP All-in-One will not turn on Hardware setup troubleshootingTo uninstall from a Mac and then reinstall To set your language and country/region Display shows the wrong languageHP All-in-One does not print Fax setup troubleshootingFax test failed What to do Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedDial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxesTroubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the followingHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network setup troubleshootingTo make sure your network connection is active Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation To establish an active network connectionYou do not see the Ssid Wireless setup troubleshootingTo print the network configuration Error message Cannot connect to network Weak signalCause An invalid WEP key was entered Error message Invalid WEP KeyError message More than 1 SecureEZ Setup access point found Network software installation troubleshootingError message Invalid passphrase To clear a paper jam from the rear door Clear paper jamsCannot print Calibration errorInformation on ink cartridges Ink cartridge messagesInk expiration near Ink cartridge problemInk cartridges are empty Ink cartridges are expiredOriginal HP ink depleted Print head assembly is stalledNon-HP ink Replace ink cartridges soon To clear the print head assemblyPrint head failure Printer alignment failedWrong ink cartridges installed Phone support period Placing a call Additional warranty optionsSupport process HP support by phonePaper tray capacities Paper specificationsPrint specifications System requirementsPhysical specifications Copy specificationsScan specifications Fax specificationsRegulatory model identification number Environmental specificationsInk cartridge warranty information Regulatory noticesWarranty Index Negatives Basics Guide 111 112
Top Page Image Contents