HP C7100 manual Error message Invalid WEP Key, Cause An invalid WEP key was entered

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Troubleshooting and support

Chapter 5

Solution Turn on the networked devices, such as the access point for an infrastructure network, or the computer for an ad hoc network. For more information on how to turn on the access point, see the documentation that came with your access point.

Cause The HP All-in-One is not receiving a signal.

Solution Move the access point and the HP All-in-One closer together. Then run the HP All- in-One Wireless Setup Wizard again.

Cause You have entered the SSID incorrectly.

Solution Enter the SSID correctly. Remember that the SSID is case-sensitive.

Cause You have entered the WEP key incorrectly.

Solution Enter the WEP key correctly. Remember that the WEP key is case-sensitive.

Cause The wireless settings on the HP All-in-One do not match the wireless settings of your access point.

Solution Use the Embedded Web Server to compare the wireless settings of the HP All-in- One with the wireless settings for your access point. Change either the device or access point settings so that both the HP All-in-One and the access point have matching wireless settings.

Cause You entered the wrong mode (ad hoc or infrastructure) or security type.

Solution Enter the correct mode or security type. Use the Embedded Web Server to compare the wireless settings of the HP All-in-One with the wireless settings for your access point. Change either the device or access point settings so that both the HP All-in-One and the access point have matching wireless settings.

Cause MAC filtering is enabled on your access point.

Solution Keep MAC filtering enabled, but change the settings to allow the access point to communicate with the HP All-in-One.

Error message: Cannot connect to network. Unsupported authentication or encryption type

Cause Your network is configured with an authentication protocol not supported by the HP All-in-One.

Solution Open the Embedded Web Server of your access point and change the security settings. Use one of the supported protocol types listed in the Embedded Web Server. Types not supported include: LEAP, PEAP, EAP-MD5, EAP-TLS, or EAP-TTLS.

Error message: Invalid WEP Key

Cause An invalid WEP key was entered.

Solution If you do not know the WEP key, see the documentation that came with your access point. The WEP key is stored within the access point. Usually you can find the WEP key by logging on to the Embedded Web Server of your access point through your computer.

Cause The WEP key index setting of your access point does not match the WEP key index setting of the HP All-in-One.

Solution The HP All-in-One is looking for a WEP key index of 1. If the WEP key index setting was changed on the access point, open the Embedded Web Server for the HP All-in-One and update the index setting to match the index setting of your access point. Once you've updated the index setting on the HP All-in-One, re-run the Wireless Setup Wizard.

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HP Photosmart C7100 All-in-One series

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Contents HP Photosmart C7100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Scan Print photosPrint from your computer CopyLabel Description HP All-in-One at a glanceControl panel features Label Name and Description Use the HP Photosmart software Access the onscreen Help Find more informationHP Photosmart Mac Help appears Wired network setup If you want toSee this section Connect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connectionTo install the Mac HP All-in-One software To install the Windows HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the HP All-in-One with the Wireless Setup WizardWhat you need for an ad hoc network Wireless ad hoc network setupOn the Windows Control Panel, click Security Center To disable LAN connections with Windows XPPrepare a Windows XP computer To prepare your computerPrepare a Mac Click Show Options Create a network profile for other operating systemsTo create a new network profile Select Create Network…Connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledTo connect to a wireless ad hoc network Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelTo run the Wireless Setup Wizard To turn the wireless radio on and off Restore network defaultsTo restore network defaults Turn the wireless radio on and offAutomatic Full Half Use the Embedded Web Server IP Address Subnet Mask Default GatewayAccess the Embedded Web Server To access the Embedded Web ServerGeneral network settings Network configuration page definitionsUse the Embedded Web Server setup wizard To access the Embedded Web Server setup wizardParameter Wired 802.3 network settingsDefault Gateway Wireless 802.11 network settings When you use the web or send an e-mail message, you use a Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxingUSA Choose the correct fax setup for your home or officeSelect your fax setup case Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Machine ServiceNot applicable Up modem, and answeringBack view of the HP All-in-One Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with a separate fax line Case a Separate fax line no voice calls receivedTo set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mailCase H Shared voice/fax line with computer dial-up modem Fax Example of a parallel splitterAnswering machine Case I Shared voice/fax line with answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxesTo set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ringing Test your fax setup To test your fax setup from the control panelSet the fax header To set a default fax header from the control panel To load an original on the glass Load originals and load paperLoad originals Load 10 x 15 cm 4 x 6 inch photo paperTo load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load an original in the Slide and Negative Film holderTo load 35 mm slides To load 35 mm negativesLower the lid of the HP All-in-One before starting the scan To make a copy from the control panel Avoid paper jamsMake a copy Scan an imagePress OK to select Select Computer Scan an original to a computerMake reprints of your photos Press Scan MenuPrint Preview Defaults optionScan an original to a memory card or storage device Print OptionsTo change the original type Scan slides or negative filmTo save a scan to a memory card or storage device To scan a slide or negativeTo print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photosPress OK to select Select to Print To print more than one copy of the selected photoTo edit the selected photo before printing To select additional photos for printingTo print from a software application Mac Print from a software applicationPrint Preview Print Now To print from a software application WindowsPress Start Fax Black again Send a basic faxPress Fax Menu Press Start Fax BlackReplace the ink cartridges If you do not have another page to faxTo replace the ink cartridges Use the HP All-in-One features Align the printer To clean the glass Clean the HP All-in-OneClean the glass Clean the lid backingTo clean the lid backing Clean the exteriorUninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on To set your language and country/region Display shows the wrong languageFax setup troubleshooting Fax test failedHP All-in-One does not print Fax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedWhat to do Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedDial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxesTroubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the followingHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network setup troubleshootingTo make sure your network connection is active Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation To establish an active network connectionWireless setup troubleshooting To print the network configurationYou do not see the Ssid Error message Cannot connect to network Weak signalCause An invalid WEP key was entered Error message Invalid WEP KeyNetwork software installation troubleshooting Error message Invalid passphraseError message More than 1 SecureEZ Setup access point found To clear a paper jam from the rear door Clear paper jamsCannot print Calibration errorInformation on ink cartridges Ink cartridge messagesInk expiration near Ink cartridge problemInk cartridges are empty Ink cartridges are expiredPrint head assembly is stalled Non-HP inkOriginal HP ink depleted Replace ink cartridges soon To clear the print head assemblyPrint head failure Printer alignment failedWrong ink cartridges installed Phone support period Placing a call Additional warranty optionsSupport process HP support by phonePaper tray capacities Paper specificationsPrint specifications System requirementsPhysical specifications Copy specificationsScan specifications Fax specificationsRegulatory model identification number Environmental specificationsInk cartridge warranty information Regulatory noticesWarranty Index Negatives Basics Guide 111 112
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