HP C7100 manual To establish an active network connection

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To establish an active network connection

1.Check the cable connections from the HP All-in-One to your gateway, router, or hub to ensure connections are secure.

2.If the connections are secure, turn off the power on the HP All-in-One, and then turn it on again. Press the On button on the control panel to turn the HP All-in-One off, and press it again to turn the device on. Also, turn off the power on your router or hub, and then turn it on again.

I received a System Requirements Error: No TCP/IP

Cause Your Local Area Network (LAN) card is not installed properly.

Solution Make sure your LAN card is installed properly and set up for TCP/IP. See the instructions that came with your LAN card.

The Printer not Found screen appears during installation

Cause The HP All-in-One is not turned on.

Solution Turn on the HP All-in-One.

Cause You do not have an active network connection.

Solution Make sure you have an active network connection.

To make sure your network connection is active

1.If the connections are secure, turn off the power on the HP All-in-One, and then turn it on again. Press the On button on the control panel to turn the HP All-in-One off, and press it again to turn the device on. Also, turn off the power on your router or hub, and then turn it on again.

2.Check the cable connections from the HP All-in-One to your gateway, router, or hub to ensure connections are secure.

3.Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet cable.

Cause Cables are not connected properly.

Solution Check the following cables to ensure they are connected properly:

●Cables between the HP All-in-One and the hub or router

●Cables between the hub or router and your computer

●Cables to and from your modem or HP All-in-One Internet connection (if applicable)

Cause A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from accessing your computer.

Solution Uninstall the HP All-in-One software, and then reboot your computer. Temporarily disable the firewall, anti-virus, or anti-spyware, and then reinstall the HP All-in-One software. You can re-enable your firewall, anti-virus, or anti-spyware application after installation is complete. If you see firewall pop-up messages, you must accept or allow the pop-up messages. For more information, see the documentation provided with the firewall software.

Cause A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer.

Solution Try temporarily disabling the VPN before proceeding with the installation.

Note The HP All-in-One functionality will be limited during VPN sessions.

Cause The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective.

Troubleshooting and support

Basics Guide

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Contents HP Photosmart C7100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Print photos Print from your computerCopy ScanHP All-in-One at a glance Label DescriptionControl panel features Label Name and Description Use the HP Photosmart software Access the onscreen Help Find more informationHP Photosmart Mac Help appears Wired network setup If you want toSee this section What you need for a wired network Connect the HP All-in-One to the networkInstall the software for a network connection To connect the HP All-in-One to the networkTo install the Windows HP All-in-One software To install the Mac HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One with the Wireless Setup Wizard If you do not see your network name in the listWireless ad hoc network setup What you need for an ad hoc networkTo disable LAN connections with Windows XP Prepare a Windows XP computerTo prepare your computer On the Windows Control Panel, click Security CenterPrepare a Mac Create a network profile for other operating systems To create a new network profileSelect Create Network… Click Show OptionsConnect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledTo connect to a wireless ad hoc network Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelTo run the Wireless Setup Wizard Restore network defaults To restore network defaultsTurn the wireless radio on and off To turn the wireless radio on and offAutomatic Full Half IP Address Subnet Mask Default Gateway Access the Embedded Web ServerTo access the Embedded Web Server Use the Embedded Web ServerNetwork configuration page definitions Use the Embedded Web Server setup wizardTo access the Embedded Web Server setup wizard General network settingsWired 802.3 network settings ParameterDefault Gateway Wireless 802.11 network settings When you use the web or send an e-mail message, you use a Ssid Parameter Bluetooth settings Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office USASelect your fax setup case Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Service Not applicableUp modem, and answering MachineCase B Set up the HP All-in-One with DSL To set up the HP All-in-One with a separate fax lineCase a Separate fax line no voice calls received Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceTo set up the HP All-in-One with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter FaxCase I Shared voice/fax line with answering machine Answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Change settings on the HP All-in-One to receive faxes Set the answer modeTo set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ringing Test your fax setup To test your fax setup from the control panelSet the fax header To set a default fax header from the control panel Load originals and load paper Load originalsLoad 10 x 15 cm 4 x 6 inch photo paper To load an original on the glassLoad an original in the Slide and Negative Film holder To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayTo load 35 mm negatives To load 35 mm slidesLower the lid of the HP All-in-One before starting the scan Avoid paper jams Make a copyScan an image To make a copy from the control panelScan an original to a computer Make reprints of your photosPress Scan Menu Press OK to select Select ComputerDefaults option Scan an original to a memory card or storage devicePrint Options Print PreviewScan slides or negative film To save a scan to a memory card or storage deviceTo scan a slide or negative To change the original typePrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosTo print more than one copy of the selected photo To edit the selected photo before printingTo select additional photos for printing Press OK to select Select to PrintPrint from a software application Print Preview Print NowTo print from a software application Windows To print from a software application MacSend a basic fax Press Fax MenuPress Start Fax Black Press Start Fax Black againReplace the ink cartridges If you do not have another page to faxTo replace the ink cartridges Use the HP All-in-One features Align the printer Clean the HP All-in-One Clean the glassClean the lid backing To clean the glassClean the exterior To clean the lid backingUninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on Display shows the wrong language To set your language and country/regionFax setup troubleshooting Fax test failedHP All-in-One does not print Fax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedWhat to do Using Correct Type of Phone Cord with Fax test failed Phone Cord Connected to Correct Port on Fax test failedDial Tone Detection test failed HP All-in-One is having problems sending and receiving faxes Fax Line Condition test failedTroubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noise, do the following HP All-in-One cannot send faxes, but can receive faxesHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Network setup troubleshooting Wired network setup troubleshootingReceived a System Requirements Error No TCP/IP Printer not Found screen appears during installationTo establish an active network connection To make sure your network connection is activeWireless setup troubleshooting To print the network configurationYou do not see the Ssid Weak signal Error message Cannot connect to networkError message Invalid WEP Key Cause An invalid WEP key was enteredNetwork software installation troubleshooting Error message Invalid passphraseError message More than 1 SecureEZ Setup access point found Clear paper jams To clear a paper jam from the rear doorCalibration error Information on ink cartridgesInk cartridge messages Cannot printInk cartridge problem Ink cartridges are emptyInk cartridges are expired Ink expiration nearPrint head assembly is stalled Non-HP inkOriginal HP ink depleted To clear the print head assembly Print head failurePrinter alignment failed Replace ink cartridges soonWrong ink cartridges installed Additional warranty options Support processHP support by phone Phone support period Placing a callPaper specifications Print specificationsSystem requirements Paper tray capacitiesCopy specifications Scan specificationsFax specifications Physical specificationsEnvironmental specifications Ink cartridge warranty informationRegulatory notices Regulatory model identification numberWarranty Index Negatives Basics Guide 111 112
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