HP C7100 manual Troubleshooting and support

Page 86

If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord, and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the HP All-in-One. If the HP All-in-One came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-wire phone cord adaptor to the port labeled 1-LINE on the back of the HP All-in-One. Attach your 4-wire phone cord to the open port on the adaptor and to the telephone wall jack. For more information on using the 2-wire phone cord adaptor, see the documentation that came with it.

Cause Other office equipment (such as an answering machine or a telephone) is not set up properly with the HP All-in-One.

Solution

Note This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

Make sure you have correctly connected the HP All-in-One to the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with the HP All-in-One.

Use the port labeled 1-LINE on the back of the HP All-in-One to connect to the telephone wall jack. Use the 2-EXT port to connect to any other equipment, such as an answering machine or a telephone, as shown below.

Troubleshooting and support

1Telephone wall jack

2Use the phone cord supplied in the box with the HP All-in-One

3Telephone (optional)

Cause You are using a phone line splitter.

Solution A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in- One directly to the telephone wall jack.

Cause The telephone wall jack is not working properly.

Solution Try connecting a working telephone and phone cord to the telephone wall jack you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service.

Cause The phone line connection is noisy. Phone lines with poor sound quality (noise) can cause faxing problems.

Solution If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. You can check the sound quality

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Contents HP Photosmart C7100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Copy Print photosPrint from your computer ScanHP All-in-One at a glance Label DescriptionControl panel features Label Name and Description Use the HP Photosmart software HP Photosmart Mac Help appears Access the onscreen HelpFind more information See this section Wired network setupIf you want to What you need for a wired network Connect the HP All-in-One to the networkInstall the software for a network connection To connect the HP All-in-One to the networkTo install the Windows HP All-in-One software To install the Mac HP All-in-One softwareIntegrated wireless Wlan 802.11 network setup What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One with the Wireless Setup Wizard If you do not see your network name in the listWireless ad hoc network setup What you need for an ad hoc networkTo prepare your computer To disable LAN connections with Windows XPPrepare a Windows XP computer On the Windows Control Panel, click Security CenterPrepare a Mac Select Create Network… Create a network profile for other operating systemsTo create a new network profile Click Show OptionsTo connect to a wireless ad hoc network Connect to a wireless ad hoc networkCommunication mode Ad Hoc Encryption enabled Connect to additional computers on a network To run the Wireless Setup Wizard Manage your network settingsChange basic network settings from the control panel Turn the wireless radio on and off Restore network defaultsTo restore network defaults To turn the wireless radio on and offAutomatic Full Half To access the Embedded Web Server IP Address Subnet Mask Default GatewayAccess the Embedded Web Server Use the Embedded Web ServerTo access the Embedded Web Server setup wizard Network configuration page definitionsUse the Embedded Web Server setup wizard General network settingsWired 802.3 network settings ParameterDefault Gateway Wireless 802.11 network settings When you use the web or send an e-mail message, you use a Ssid Parameter Bluetooth settings Set up the HP All-in-One for faxing Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office USASelect your fax setup case Recommended fax setup for serial-type phone systems Other equipment/ services sharing your fax lineRecommended fax setup for parallel-type phone systems Up modem, and answering ServiceNot applicable MachineCase a Separate fax line no voice calls received Case B Set up the HP All-in-One with DSLTo set up the HP All-in-One with a separate fax line Back view of the HP All-in-OneTo set up the HP All-in-One with DSL Fax setup Case D Fax with a distinctive ring service on the same line To set up the HP All-in-One with a distinctive ring serviceTo set up the HP All-in-One with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP All-in-One with voice mail To set up the HP All-in-One with a computer dial-up modemCase H Shared voice/fax line with computer dial-up modem Example of a parallel splitter FaxCase I Shared voice/fax line with answering machine Answering machineFax setup Example of a parallel splitter Fax setup Example of a parallel splitter Change settings on the HP All-in-One to receive faxes Set the answer modeChange the answer ring pattern for distinctive ringing To set the answer modeSet the number of rings before answering Set the fax header Test your fax setupTo test your fax setup from the control panel To set a default fax header from the control panel Load 10 x 15 cm 4 x 6 inch photo paper Load originals and load paperLoad originals To load an original on the glassLoad an original in the Slide and Negative Film holder To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayTo load 35 mm negatives To load 35 mm slidesLower the lid of the HP All-in-One before starting the scan Scan an image Avoid paper jamsMake a copy To make a copy from the control panelPress Scan Menu Scan an original to a computerMake reprints of your photos Press OK to select Select ComputerPrint Options Defaults optionScan an original to a memory card or storage device Print PreviewTo scan a slide or negative Scan slides or negative filmTo save a scan to a memory card or storage device To change the original typePrint 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photosTo select additional photos for printing To print more than one copy of the selected photoTo edit the selected photo before printing Press OK to select Select to PrintTo print from a software application Windows Print from a software applicationPrint Preview Print Now To print from a software application MacPress Start Fax Black Send a basic faxPress Fax Menu Press Start Fax Black againTo replace the ink cartridges Replace the ink cartridgesIf you do not have another page to fax Use the HP All-in-One features Align the printer Clean the lid backing Clean the HP All-in-OneClean the glass To clean the glassClean the exterior To clean the lid backingTo uninstall from a Windows computer and then reinstall Uninstall and reinstall the softwareTroubleshooting common setup issues HP All-in-One will not turn on Hardware setup troubleshootingTo uninstall from a Mac and then reinstall Display shows the wrong language To set your language and country/regionHP All-in-One does not print Fax setup troubleshootingFax test failed What to do Fax Hardware Test failedFax Connected to Active Telephone Wall Jack test failed Using Correct Type of Phone Cord with Fax test failed Phone Cord Connected to Correct Port on Fax test failedDial Tone Detection test failed HP All-in-One is having problems sending and receiving faxes Fax Line Condition test failedTroubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow If you hear noise, do the following HP All-in-One cannot send faxes, but can receive faxesHP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Network setup troubleshooting Wired network setup troubleshootingTo establish an active network connection Received a System Requirements Error No TCP/IPPrinter not Found screen appears during installation To make sure your network connection is activeYou do not see the Ssid Wireless setup troubleshootingTo print the network configuration Weak signal Error message Cannot connect to networkError message Invalid WEP Key Cause An invalid WEP key was enteredError message More than 1 SecureEZ Setup access point found Network software installation troubleshootingError message Invalid passphrase Clear paper jams To clear a paper jam from the rear doorInk cartridge messages Calibration errorInformation on ink cartridges Cannot printInk cartridges are expired Ink cartridge problemInk cartridges are empty Ink expiration nearOriginal HP ink depleted Print head assembly is stalledNon-HP ink Printer alignment failed To clear the print head assemblyPrint head failure Replace ink cartridges soonWrong ink cartridges installed HP support by phone Additional warranty optionsSupport process Phone support period Placing a callSystem requirements Paper specificationsPrint specifications Paper tray capacitiesFax specifications Copy specificationsScan specifications Physical specificationsRegulatory notices Environmental specificationsInk cartridge warranty information Regulatory model identification numberWarranty Index Negatives Basics Guide 111 112
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